Management Communication Skills

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

In Overcoming Passive-Aggression, Dr. Tim Murphy and Loriann Hoff Oberlin provide an in-depth look at a topic we've all faced but haven't always recognized: Hidden anger. When people don't express their views and feel compelled to conceal their true beliefs and emotions, behaving in ways that don't match what they honestly think, there can be serious physical and psychological results for everyone involved.

Belinda Bauman was living a comfortable life as a wife, mother, and nonprofit leader - but her soul was checked out. Then she met Esperance. An assault survivor living in one of the poorest, most dangerous countries in the world, Esperance and other Congolese women shared their harrowing stories with Belinda. Their vulnerability set Belinda on a path of embracing empathy. If Esperance could love in the face of so much pain, maybe there is hope for the world, too.

In a world of constant change, leadership skills are among the most critical to the survival and development of organizations. However, the acquisition and development of effective leadership often become a sort of a "grail quest". The very definition of leadership is debatable. For some, it is the ability of an individual to lead or lead other individuals or organizations to achieve certain goals. For others, it is foremost the ability to influence. The nuances of the definitions of leadership are numerous and reflect, above all, their results rather than their very nature.

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started. In this groundbreaking new book on negotiation, Alexandra Carter - Columbia law professor and mediation expert who has helped students, business professionals, the United Nations, and more - offers a straightforward accessible approach anyone can use to ask for and receive more.

Dysregulation is often referred to as being triggered or upset. Quite often people who are unaware of their dysregulation are angry, explosive, or they might shut down or be overly emotional. Dysregulation can be exaggerated by difficult past experiences - especially in childhood. It is also useful to understand that dysregulation is the CORRECT expression of a properly functioning nervous system - everyone can become dysregulated at times.

With over 50 years of experience in managing and developing top global brands such as Baileys and Malibu, James Espey has harnessed and refined his wisdom into 100 bite-sized tips that reveal what it really takes to be successful in the world of business. His clear, down-to-earth advice will help listeners at all stages of their career; from novices to middle-management, and from start-up entrepreneurs to Chief Executives...anyone looking to progress their career in business should have this audiobook.

Too many of us live our lives trying to shoehorn our many activities and responsibilities into too few time slots available. Managing the myriad of activities has become an all-consuming chore. And we're so stressed that our relationships and job performance suffer. Why? Because we organize our time and our lives poorly. This book presents 151 quick and easy ways to meet these challenges in our daily lives. Each idea comes from the real world experiences of people like you - people who are experimenting with, examining, and discovering unique solutions to the time problems all of us face every day.

In the Confidence and Assertive Skills for Women guide, you're going to discover: How to become a confident, strong, and calm woman in today's chaotic world. Real-life case studies of ordinary women like you who transformed their lives and became powerful, assertive women. How to get rid of the debilitating impostor syndrome and gain the confidence you need to take on the world. Foolproof strategies to help you become an assertive woman and impose your will on the world without coming across as pushy or domineering.

This book is not just another communication book and is not just a book of tips. This is the ultimate communication system for talking to anybody, anywhere, and in any situation. Using scientific principles of communication and ©POWER2MIND technology, it will have you talking and communicating to anyone with confidence, charm, and conviction. This will massively transform all areas of your life, in ways that you may only have dreamed of.

Embark on a journey to further develop your career when you listen to People-Centric Skills: Interpersonal and Communication Skills for Financial Professionals, 2nd Edition. Business leaders consider employee communication skills and critical-thinking abilities as essential elements for success. In their work, all professionals must communicate clearly and rely on their interpersonal skills to be successful.

Classroom Management for Art, Music, and PE Teachers is a proven solution that will transform even the most difficult group of students into the peaceful, well-behaved class you really want. It provides the tools, tips, and strategies you need to simply and effectively manage any classroom, no matter how unruly or out of control, so you can focus on teaching, inspiring, and making an impact that lasts a lifetime.

So, how do you change someone's mind - or at least advance the conversation - when everyone is entrenched in their own points of view? Communication expert Lee Hartley Carter has spent nearly 20 years advising and helping the world's most well-known companies do just that. Filled with deeply researched insights into how we make up - and change - our minds, as well as colorful real-world examples and actionable recommendations, Persuasion will help you hone your message and craft your narrative in order to get heard and get results.

You believe in a good idea. You know it could make a crucial difference for you, your organization, your community. You present it, hoping for enthusiastic support. Instead, you get confounding questions, inane comments, and verbal bullets. Before you know what’s hit you, your idea is dead, shot down. It doesn’t have to be this way, say John Kotter and Lorne Whitehead. In Buy-In, they reveal how to protect good ideas and win the support needed to deliver valuable results.

Adults on the autism spectrum rarely have access to services once they age out of the school system. Many on the spectrum struggle with forming and building relationships, finding and maintaining jobs, and managing their day-to-day lives. Life Coaching, specifically for adults on the spectrum or anyone who considers themselves neurodivergent, can provide individuals, other coaches, parents, and professionals the tools and skills necessary to guide people to success.

If a picture is worth a thousand words, and finding the right words takes time, and time is money, then wouldn't it follow that business leaders could make more money-in less time-if they simply took a more "visual" approach to how they manage and lead? Okay, it's not quite that simple...but VisuaLeadership will forever change the way you think and communicate by showing how you can quickly and easily leverage the power of visual imagery, mental models, metaphor, analogy, storytelling, and humor to help you take your game to a whole new level.

Have you ever wondered why some people seem to get all the good things life offers while others stand on the sidelines and wonder why me? Some people will tell you it's ambition, IQ, and position that determines life's outcomes. What if I told you there was something within each of us that promises greater happiness and success? It's called Emotional Intelligence, and it is available to you by simply listening to this book and following the six steps it presents.

In this book, you will learn Walker's essential negotiation principles and strategies, as well as his tools and techniques, all of which are supported by real-life case studies. You can begin to add these techniques to your repertoire immediately to become a world-class negotiator, capable of persuading anyone, no matter how tenacious and uncompromising they may be.

The power of effective listening is recognised as the essential tool of good management. In this book, Nancy Kline describes how we can achieve this and presents a step-by-step guide that can be used in any situation. Whether you want to have more productive meetings, solve business problems, create bold strategies, or build stronger relationships, this book offers you a new world of possibilities.

Today everyone - whether they know it or not - is in the emotional transportation business. More and more, success is won by creating compelling stories that have the power to move partners, shareholders, customers, and employees to action. Simply put, if you can’t tell it, you can’t sell it. And this book tells you how to do both. Peter Guber, whose executive and entrepreneurial accomplishments have made him a success in multiple industries, has long relied on purposeful story telling to motivate, win over, shape, engage, and sell.