Management Communication Skills

Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: Satisfied customers equal success!

Your style is perfect for you. Public speaking coach to the C-suite Bill Hoogterp reveals proven tips, techniques, and exercises to amplify your effectiveness as a speaker and communicator. He explains how the brain processes information, what people respond to, and how to hold the audience in the palm of your hand. Great public speaking can be learned. Hoogterp's unique method turns fear into fun and tells you how to be your natural, authentic, unique self - and deliver your perfect presentation for any audience each and every time.

How can you possibly be successful in life if you're not successful with your relationships? How do rewarding relationships manage to turn into relationship problems? Have you ever felt no matter what you do to make things right, you end up feeling the same pain, disappointment, and despair of relationships gone bad? How do you let people know you just want to get along? Whether it's family, friends, coworkers, neighbors, business partners, fellow students, teachers - or any other relationship - this book will help you uncover hidden habits and patterns that are silently damaging your relationships.

Up to today, you've been behaving the way you do because of old internal programming and the attitudes that support those patterns. You may consider alternatives, but most of the time you tend to run on autopilot from your past learning. Within the framework of your thinking and focus, are you directing your destiny and life intentionally or are you going through life by default? That is a choice. The goal of The Achievement Manifesto is to give you a comprehensive formula for generating the success you desire - both personally and professionally.

The Charisma Code is a handbook for connecting across cultures. The best connectors are the biggest influencers, and those who influence culture change the world. The key is unleashing your inner soul force - your charisma - to attract, connect, engage and bring value to your relationships. In her barrier-breaking book, cultural anthropologist, Robin Sol reveals how anyone can tap the language beyond words to build bridges, open doors, or start revolutions.

Success is built on connections we make with people and ideas. Whether it's connecting with customers to improve their service experience, or connecting with the strategic business plan and objectives for the coming year, the foundation for success starts with connection. In Connect, Keith Harrell and Hattie Hill reveal the seven core competencies needed to connect individuals and organizations in order to heighten productivity and to maximize personal and professional success.

Negotiations can be a perplexing and often-intimidating endeavor. Are there aspects about the process that are hiding beneath the surface, unknown to even experienced negotiators? Or insider tools that would change your game considerably? The answer is yes—and they're all revealed in this practical guide from a world-renowned negotiation expert. Negotiation Essentials demystifies this all-important subject, helping you break the process down into easily digestible parts.

To effectively convey what you're feeling and thinking takes skill and requires effort—no one is born knowing how to be the perfect communicator. You can become a master communicator, even if you find yourself often feeling tongue-tied and hesitant.

Whether you're involved in a labor-management dispute or a landlord-tenant disagreement, considering a major purchase or overseeing a large commercial transaction, there are elements that are common to all negotiations. This book walks the listener through the world of negotiating in an easy-to-follow, step-by-step fashion, covering the macro and micro-process of negotiations, the importance of adequate preparation, knowledge of the rules, and the role and usefulness of a mediator.

Imagine ser capaz de aliviar a tensão e promover acordos mesmo nas situações mais difíceis - apenas mudando a maneira de falar. Durante décadas, Marshall Rosenberg fez exatamente isso, resolvendo pacificamente conflitos em famílias, escolas, empresas e governos, em mais de 30 países. Neste audiolivro, Marshall apresenta seu sistema, a Comunicação Não Violenta, para nos ajudar a falar as verdades mais profundas, abordar nossas necessidades e emoções não reconhecidas, e honrar essas mesmas preocupações quando nos relacionamos com os outros.

Technology has transformed the way we communicate. We send and receive more and more emails every day. We text. We tweet. We have reduced our communications down to efficient sound bites - and at the same time, many of us seem to know less and less about how to connect. Deeply, profoundly connect.

Discover the secret to becoming a person-focused manager and the leader who gets the best results! Bursting with quotes, anecdotes, and historical titbits, this audio version of the book offers a practical and out-of-the-box approach to a management style that works. Delving into real historical examples of what makes a good leader, along with how old lessons of leadership can be applied to our modern workforce, Tales of the Person-Focused Manager combines authentic advice with tons of engaging stories.

In this comprehensive guidebook, Ellis Amdur walks families through a multitude of strategies they can use to keep themselves and their family members safe. Amdur’s focus is behavior rather than diagnosis. The first sections of the audiobook discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and obsessive concerns, to more troubling, pervasive syndromes such as psychosis, mania, and disorganization.

This audiobook is a primer on the most essential soft-skills that you can, or rather should, learn to help you in your career progression and professional growth. As more and more jobs get standardized, automated, or disrupted with the onslaught of technologies, these skills will give you a consistent and constant advantage amongst your peers.

The way you feel today - with fear, doubt, and insecurity flooding your mind with every step you take - is simply an outward representation of all the things that caused you pain as a child. Let me try to explain it this way: Did you ever hear your doctor say that a fever isn't a disease? If running a fever is not an illness, then what is it? It's a symptom. In this book you will learn how to build self-confidence.

When we live our lives via empathy, we see life and are living life from a foundation of kindness and compassion which helps us in becoming more than we already are and gives the same to all those that we come into contact with. If you are interested by deepening your emotional focus and in growing your emotional intelligence in methods that enhance aware, co-innovative living, then this audiobook is for you.

Did you know you’re likely to have had over 89,000 heated altercations with your closest relations before you reached the age of eight? By age 16, thousands more hours will have been spent by most of us in some form of disagreement with those in our extended social networks. As a species, we’re well practiced at falling out with each other. We may even have a gene for it – certainly, some of us seem to be gifted. When it comes to finding resolutions, however, things don’t come quite so naturally: As much as 90 percent of all inter-personal conflicts never reach agreement.

Life happens one conversation at a time, and almost everything you want is on the other side of a tough conversation. The problem? Communication is hard. You were born with a voice box, but it didn’t come with instructions on how best to use it. That changes now. Communications expert AmyK Hutchens shares how to confidently and competently navigate your toughest conversations without saying something you regret, giving your power away, or damaging your relationships.

Too much valuable time is wasted in meetings. Often little advance planning takes place, resulting in productivity drains rather than productivity gains. It’s time to think like a ninja. With realistic and practical advice, this book shows how to reduce the amount of time you spend in meetings and ensure that the ones that you do attend are genuine opportunities to collaborate and get things done.

Elevate the Debate helps researchers of all types more effectively communicate their work in any number of areas, from traditional news outlets to the new media platforms of the digital age. After listening to this book, you will be inspired and equipped to use traditional and digital media environments to your advantage. This real-world guide helps you present your data-driven research with greater clarity, coherence, and impact.