Management Leadership Success
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Be Our Guest
- Perfecting the Art of Customer Service
- Auteur(s): The Disney Institute, Theodore Kinni
- Narrateur(s): Barry Abrams
- Durée: 5 h et 26 min
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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What a great read.
- Écrit par Greg le 2024-03-05
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Be Our Guest
- Perfecting the Art of Customer Service
- Narrateur(s): Barry Abrams
- Durée: 5 h et 26 min
- Date de publication: 2015-05-05
- Langue: Anglais
- Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....
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Prix courant: 30,55$ ou 1 crédit
Prix réduit: 30,55$ ou 1 crédit
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The Power of the Other
- The Startling Effect Other People Have on You, from the Boardroom to the Bedroom and Beyond - and What to Do About It
- Auteur(s): Henry Cloud
- Narrateur(s): George Newbern
- Durée: 5 h et 51 min
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Combining engaging case studies, persuasive findings from cutting-edge brain research, and examples from his consulting practice, Dr. Cloud argues that whether you're a Navy SEAL or a corporate executive, outstanding performance depends on having the right kind of connections to fuel personal growth and minimize toxic associations and their effects.
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excellent book
- Écrit par Utilisateur anonyme le 2022-09-10
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The Power of the Other
- The Startling Effect Other People Have on You, from the Boardroom to the Bedroom and Beyond - and What to Do About It
- Narrateur(s): George Newbern
- Durée: 5 h et 51 min
- Date de publication: 2016-05-03
- Langue: Anglais
- Dr. Cloud argues that whether you're a Navy SEAL or a corporate executive, outstanding performance depends on having the right kind of connections to fuel personal growth....
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Prix courant: 20,97$ ou 1 crédit
Prix réduit: 20,97$ ou 1 crédit
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The No Asshole Rule
- Building a Civilized Workplace and Surviving One That Isn't
- Auteur(s): Robert I. Sutton Ph.D.
- Narrateur(s): Robert Sutton
- Durée: 2 h et 59 min
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"What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company.
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Should be called "The No-duh rule"
- Écrit par Marz le 2023-07-14
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The No Asshole Rule
- Building a Civilized Workplace and Surviving One That Isn't
- Narrateur(s): Robert Sutton
- Durée: 2 h et 59 min
- Date de publication: 2007-02-22
- Langue: Anglais
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In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company....
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Prix courant: 19,18$ ou 1 crédit
Prix réduit: 19,18$ ou 1 crédit
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Small Giants
- Companies That Choose to Be Great Instead of Big, 10th Anniversary Edition
- Auteur(s): Bo Burlingham
- Narrateur(s): Bo Burlingham, Sean Pratt
- Durée: 10 h et 47 min
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It's an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do, creating a great place to work, providing great customer service, making great contributions to their communities, and finding great ways to lead their lives. In Small Giants, veteran journalist Bo Burlingham takes us deep inside 14 such remarkable companies.
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Decent, not bad.
- Écrit par Amazon Customer le 2020-09-09
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Small Giants
- Companies That Choose to Be Great Instead of Big, 10th Anniversary Edition
- Narrateur(s): Bo Burlingham, Sean Pratt
- Durée: 10 h et 47 min
- Date de publication: 2016-10-11
- Langue: Anglais
- It's an axiom of business that great companies grow revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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The Hour Between Dog and Wolf
- Risk Taking, Gut Feelings, and the Biology of Boom and Bust
- Auteur(s): John Coates
- Narrateur(s): Richard Powers
- Durée: 10 h et 30 min
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A successful Wall Street trader turned Cambridge neuroscientist reveals the biology of boom and bust and how risk taking transforms our body chemistry, driving us to extremes of euphoria and risky behavior or stress and depression. The laws of financial boom and bust, it turns out, have more than a little to do with male hormones. In a series of groundbreaking experiments, Dr. John Coates identified a feedback loop between testosterone and success that dramatically lowers the fear of risk.
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The Hour Between Dog and Wolf
- Risk Taking, Gut Feelings, and the Biology of Boom and Bust
- Narrateur(s): Richard Powers
- Durée: 10 h et 30 min
- Date de publication: 2012-06-14
- Langue: Anglais
- A successful Wall Street trader turned Cambridge neuroscientist reveals the biology of boom and bust and how risk taking transforms our body chemistry....
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Prix courant: 21,39$ ou 1 crédit
Prix réduit: 21,39$ ou 1 crédit
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The Pyramid of Success
- Championship Philosophies and Techniques on Winning
- Auteur(s): Jim Harrick
- Narrateur(s): Jim Harrick
- Durée: 5 h et 30 min
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Today's leaders are increasingly called upon to be coaches - to "psyche up" their employees and co-workers, to inspire teamwork, and to help their organization outperform the competition. At the same time, they need to inspire and maintain a work/ life balance with their families as well. In this exciting program, Coach Jim Harrick, head coach of the 1995 NCAA Champion UCLA Bruins, will show you how to maintain focus in all areas of life, and help you develop an attitude that will make you a winner.
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The Pyramid of Success
- Championship Philosophies and Techniques on Winning
- Narrateur(s): Jim Harrick
- Durée: 5 h et 30 min
- Date de publication: 2012-12-11
- Langue: Anglais
- Today's leaders are increasingly called upon to be coaches - to "psyche up" their employees and co-workers, to inspire teamwork, and to help their organization outperform the competition....
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Prix courant: 16,68$ ou 1 crédit
Prix réduit: 16,68$ ou 1 crédit
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Focus
- Achieving Your Highest Priorities
- Auteur(s): Stephen R. Covey
- Narrateur(s): Stephen R. Covey, Steve Jones
- Durée: 3 h et 11 min
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With this audiobook, you will begin a process and journey to a new way of thinking about personal and professional focus and accomplishment. You'll learn how to identify and focus on the tasks and priorities that matter most so that you can deliver maximum results every day.
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Focus
- Achieving Your Highest Priorities
- Narrateur(s): Stephen R. Covey, Steve Jones
- Durée: 3 h et 11 min
- Date de publication: 2012-05-22
- Langue: Anglais
- The Focus workshop presents an engaging and inspirational learning experience and will change your life in ways you never thought possible....
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Prix courant: 22,80$ ou 1 crédit
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Boundaries for Leaders
- Results, Relationships, and Being Ridiculously in Charge
- Auteur(s): Henry Cloud
- Narrateur(s): Henry Cloud
- Durée: 7 h et 36 min
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In Boundaries for Leaders, Dr. Henry Cloud gives leaders the tools and techniques they need to achieve the performance they desire - in their organizations and in themselves. Drawing on the latest findings from neuroscience, Dr. Cloud shows why it's critical for leaders to set the conditions that make people's brains perform at their highest levels. How do great leaders do this? One way is through the creation of "boundaries" - structures that determine what will exist and what will not.
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Inspiring all around!
- Écrit par Utilisateur anonyme le 2018-09-18
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Boundaries for Leaders
- Results, Relationships, and Being Ridiculously in Charge
- Narrateur(s): Henry Cloud
- Durée: 7 h et 36 min
- Date de publication: 2013-04-16
- Langue: Anglais
- In Boundaries for Leaders, Dr. Henry Cloud gives leaders the tools and techniques they need to achieve the performance they desire - in their organizations and in themselves....
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Prix courant: 27,96$ ou 1 crédit
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Low-Hanging Fruit
- 77 Eye-Opening Ways to Improve Productivity and Profits
- Auteur(s): Jeremy Eden, Terri Long
- Narrateur(s): Anthony Haden Salerno
- Durée: 4 h et 40 min
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Every day, thousands of hidden and ignored problems frustrate workers and customers and, in turn, reduce profits. The key to finding and fixing these problems is to engage employees closest to the work and closest to the customer in new ways so they can contribute their ideas. This book provides rules that, if followed, will allow employees to harvest all the low hanging fruit - and some that is not so low hanging - that will grow earnings, make customers happier, and increase morale.
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Low-Hanging Fruit
- 77 Eye-Opening Ways to Improve Productivity and Profits
- Narrateur(s): Anthony Haden Salerno
- Durée: 4 h et 40 min
- Date de publication: 2020-07-27
- Langue: Anglais
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Every day, thousands of hidden and ignored problems frustrate workers and customers and, in turn, reduce profits. The key to finding and fixing these problems is to engage employees closest to the work and closest to the customer in new ways so they can contribute their ideas....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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The Catalyst
- How to Change Anyone's Mind
- Auteur(s): Jonah Berger
- Narrateur(s): Keith Nobbs, Fred Irby
- Durée: 6 h et 46 min
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Everyone has something they want to change. Marketers want to change their customers' minds and leaders want to change organizations. Start-ups want to change industries and nonprofits want to change the world. But change is hard. Often, we persuade and pressure and push, but nothing moves. Could there be a better way? This book takes a different approach. Successful change agents know it's not about pushing harder, or providing more information, it's about being a catalyst.
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Good follow up for Influence the book
- Écrit par Amazon Customer le 2020-04-27
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The Catalyst
- How to Change Anyone's Mind
- Narrateur(s): Keith Nobbs, Fred Irby
- Durée: 6 h et 46 min
- Date de publication: 2020-03-10
- Langue: Anglais
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Everyone has something they want to change. Marketers want to change their customers' minds and leaders want to change organizations. Start-ups want to change industries and nonprofits want to change the world. But change is hard....
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Prix courant: 19,42$ ou 1 crédit
Prix réduit: 19,42$ ou 1 crédit
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Getting More
- How You Can Negotiate to Succeed in Work and Life
- Auteur(s): Stuart Diamond
- Narrateur(s): Marc Cashman
- Durée: 18 h et 36 min
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Based on thirty years of research among forty thousand people in sixty countries, Wharton Business School Professor and Pulitzer Prize winner Stuart Diamond shows in this unique and revolutionary book how emotional intelligence, perceptions, cultural diversity and collaboration produce four times as much value as old-school, conflictive, power, leverage and logic.
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Diversity and the options of negotiation
- Écrit par Denzil A le 2023-12-18
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Getting More
- How You Can Negotiate to Succeed in Work and Life
- Narrateur(s): Marc Cashman
- Durée: 18 h et 36 min
- Date de publication: 2010-12-28
- Langue: Anglais
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Wharton Business School Professor and Pulitzer Prize winner Stuart Diamond shows in this unique and revolutionary book how emotional intelligence, perceptions, cultural diversity and collaboration produce four times as much value as old-school, conflictive, power, leverage and logic....
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Prix courant: 29,14$ ou 1 crédit
Prix réduit: 29,14$ ou 1 crédit
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The Business of Being the Best
- Inside the World of Go-Getters and Game Changers
- Auteur(s): Molly Fletcher
- Narrateur(s): Katherine Claypool
- Durée: 5 h et 9 min
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From the arenas of professional sports to the boardrooms of major businesses, a thin slice of peak performers dominate every field. What is their secret to success? Few people know what drives these world-leaders like sports agent Molly Fletcher. Not only has Fletcher herself risen to the top of a tough, male-dominated field - CNN dubbed her "the female Jerry Maguire" - but she has also represented hundreds of successful athletes, coaches, and broadcasters in baseball, golf, basketball, and football. Her experience reveals exactly what it takes to play like "the best".
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The Business of Being the Best
- Inside the World of Go-Getters and Game Changers
- Narrateur(s): Katherine Claypool
- Durée: 5 h et 9 min
- Date de publication: 2020-07-09
- Langue: Anglais
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From the arenas of professional sports to the boardrooms of major businesses, a thin slice of peak performers dominate every field. What is their secret to success? Few people know what drives these world-leaders like sports agent Molly Fletcher....
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Prix courant: 17,81$ ou 1 crédit
Prix réduit: 17,81$ ou 1 crédit
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Lean Six Sigma for Dummies, 4th Edition
- Auteur(s): Martin Brenig-Jones, Jo Dowdall
- Narrateur(s): Peter Lerman
- Durée: 11 h et 20 min
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A popular process improvement strategy used in many corporations, Lean Six Sigma exemplifies eliminating waste and optimizing flow at an operational level. With the strategies outlined in this book, you'll have your projects, team, and maybe even your organization running at peak efficiency.
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Lean Six Sigma for Dummies, 4th Edition
- Narrateur(s): Peter Lerman
- Durée: 11 h et 20 min
- Date de publication: 2021-12-21
- Langue: Anglais
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Thinking Lean? Not in terms of weight loss, but operational efficiency? Then you can get into the Lean mindset with Lean Six Sigma for Dummies....
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Prix courant: 27,83$ ou 1 crédit
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The Ultimate Success Series
- Seven Powerful Programs on Wealth, Leadership, and Time Management
- Auteur(s): Chris Widener
- Narrateur(s): Chris Widener
- Durée: 11 h et 5 min
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Discover how you can establish priorities, set goals and overcome procrastination, get practical ideas for achieving balance both personally and professionally, learn how to live the life you have always dreamed, find out what it takes to be the best, gain insight into the foundations of financial freedom and accumulating long-term wealth, and get the right perspective for success!
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The Ultimate Success Series
- Seven Powerful Programs on Wealth, Leadership, and Time Management
- Narrateur(s): Chris Widener
- Durée: 11 h et 5 min
- Date de publication: 2015-06-16
- Langue: Anglais
- Discover how you can establish priorities, set goals and overcome procrastination, get practical ideas for achieving balance both personally and professionally, live the life you have always dreamed....
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Prix courant: 32,00$ ou 1 crédit
Prix réduit: 32,00$ ou 1 crédit
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The CEO Next Door
- The 4 Behaviors that Transform Ordinary People into World-Class Leaders
- Auteur(s): Tahl Raz, Kim R. Powell, Elena L. Botelho
- Narrateur(s): Bernadette Dunne
- Durée: 8 h et 50 min
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Much of what we hear about who gets to the top, and how, is wrong. Those who become chief executives set their sights on the C-suite at an early age. In fact, over 70 percent of the CEOs didn't have designs on the corner office until later in their careers. You must graduate from an elite college. In fact, only seven percent of CEOs in the dataset are Ivy League graduates - and eight percent didn't graduate from college at all. To become a CEO you need a flawless résumé. The reality: 45 percent of CEO candidates had at least one major career blowup.
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Good insights
- Écrit par Chris P le 2023-09-07
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The CEO Next Door
- The 4 Behaviors that Transform Ordinary People into World-Class Leaders
- Narrateur(s): Bernadette Dunne
- Durée: 8 h et 50 min
- Date de publication: 2018-03-06
- Langue: Anglais
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Based on an in-depth analysis of over 2,600 leaders drawn from a database of more than 17,000 CEOs and C-suite executives, as well 13,000 hours of interviews, and two decades of experience advising CEOs and executive boards, Elena L. Botelho and Kim R. Powell overturn the myths....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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Sprint
- How to Solve Big Problems and Test New Ideas in Just Five Days
- Auteur(s): Jake Knapp, John Zeratsky, Braden Kowitz
- Narrateur(s): Dan Bittner
- Durée: 6 h et 10 min
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Entrepreneurs and leaders face big questions every day: What’s the most important place to focus your effort, and how do you start? What will your idea look like in real life? How many meetings and discussions does it take before you can be sure you have the right solution? Now there’s a surefire way to answer these important questions: the Design Sprint, created at Google by Jake Knapp. This method is like fast-forwarding into the future, so you can see how customers react before you invest all the time and expense of creating your new product, service, or campaign.
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short and sweet introduction to kaizen from 6sigma
- Écrit par Daniel Robert Wilkinson le 2018-08-01
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Sprint
- How to Solve Big Problems and Test New Ideas in Just Five Days
- Narrateur(s): Dan Bittner
- Durée: 6 h et 10 min
- Date de publication: 2016-03-08
- Langue: Anglais
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From inside Google Ventures, a unique five-day process for solving tough problems, proven at thousands of companies in mobile, e-commerce, healthcare, finance, and more....
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Prix courant: 19,42$ ou 1 crédit
Prix réduit: 19,42$ ou 1 crédit
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Wait
- The Art and Science of Delay
- Auteur(s): Frank Partnoy
- Narrateur(s): Sean Runnette
- Durée: 8 h et 47 min
- Version intégrale
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A passionate polemic in favor of pausing to think, not blink. What do these scenarios have in common: a professional tennis player returning a serve, a woman evaluating a first date across the table, a naval officer assessing a threat to his ship, and a comedian about to reveal a punch line? In this counterintuitive and insightful work, author Frank Partnoy weaves together findings from hundreds of scientific studies and interviews with wide-ranging experts to craft a picture of effective decision making that runs contrary to our brutally fast-paced world.
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Very useful information
- Écrit par Fausto Filippi le 2019-04-15
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Wait
- The Art and Science of Delay
- Narrateur(s): Sean Runnette
- Durée: 8 h et 47 min
- Date de publication: 2012-06-26
- Langue: Anglais
- A passionate polemic in favor of pausing to think, not blink. What do these scenarios have in common: a professional tennis player returning a serve, a woman evaluating a first date across the table, a naval officer assessing a threat to his ship, and a comedian about to reveal a punch line?....
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Prix courant: 27,75$ ou 1 crédit
Prix réduit: 27,75$ ou 1 crédit
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First Things First
- Auteur(s): Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill
- Narrateur(s): Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill
- Durée: 1 h et 10 min
- Production originale
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First Things First is a revolutionary guide to managing your time by learning how to balance your life. Traditional time management suggests that working harder, smarter, and faster will help you gain control over your life, and that increased control will bring peace and fulfillment. But the authors of First Things First apply the insights of The 7 Habits of Highly Effective People to our daily problems of struggling with the ever-increasing demands of work and home life.
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Wow. Well worth my time!
- Écrit par Utilisateur anonyme le 2021-01-29
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First Things First
- Narrateur(s): Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill
- Durée: 1 h et 10 min
- Date de publication: 2004-03-09
- Langue: Anglais
- First Things First is a revolutionary guide to managing your time by learning how to balance your life....
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Prix courant: 17,43$ ou 1 crédit
Prix réduit: 17,43$ ou 1 crédit
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Bringing Up the Boss
- Practical Lessons for New Managers
- Auteur(s): Rachel Pacheco
- Narrateur(s): Heather Wynne
- Durée: 6 h et 43 min
- Version intégrale
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Au global
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Performance
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Histoire
Rachel Pacheco, former chief people officer at Oxeon and a founding member of the executive team of the JPMorgan Chase Institute, conducts research on management at The Wharton School and works with CEOs and their managers to build the skills necessary to navigate a rapidly-scaling organization. In Bringing Up the Boss: Practical Lessons for New Managers, Pacheco shares these skills, along with cutting-edge research, data, anecdotes, how-to exercises, helpful tools, and more, to help overwhelmed employees become expert managers.
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A must! Even better with the book to reference after :)
- Écrit par Gabriella le 2022-02-08
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Bringing Up the Boss
- Practical Lessons for New Managers
- Narrateur(s): Heather Wynne
- Durée: 6 h et 43 min
- Date de publication: 2021-08-10
- Langue: Anglais
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In Bringing Up the Boss: Practical Lessons for New Managers, Rachel Pacheco shares cutting-edge research, data, anecdotes, how-to exercises, helpful tools, and more, to help overwhelmed employees become expert managers....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Optimal
- How to Sustain Personal and Organizational Excellence Every Day
- Auteur(s): Daniel Goleman, Cary Cherniss
- Narrateur(s): Mike Lenz
- Durée: 7 h et 55 min
- Version intégrale
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Au global
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Performance
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Histoire
There are moments when we achieve peak performance: An athlete plays a perfect game; a business has a quarter with once-in-a-lifetime profits. But these moments are often elusive, and for every amazing day, we may have a hundred ordinary and even unsatisfying days. Fulfillment doesn’t come from isolated peak experiences, but rather from many consistent good days. So how do we sustain performance, while avoiding burnout and maintaining balance? In Optimal, Daniel Goleman and Cary Cherniss reveal how emotional intelligence can help us have a great day, any day.
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Optimal
- How to Sustain Personal and Organizational Excellence Every Day
- Narrateur(s): Mike Lenz
- Durée: 7 h et 55 min
- Date de publication: 2024-01-09
- Langue: Anglais
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In his groundbreaking #1 bestseller Emotional Intelligence, Daniel Goleman revolutionized how we think about intelligence. Now, he reveals practical methods for using these inner resources to more readily enter an optimal state of high performance and satisfaction while avoiding burnout....
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Prix courant: 32,62$ ou 1 crédit
Prix réduit: 32,62$ ou 1 crédit
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