Meeting Management

Through personal stories drawn from 16 years as a CEO of five different professional baseball teams, almost two decades of communication coaching experience, and thorough research, Skip Weisman provides insights, ideas, tips, tools, and specific communication techniques for each of these Seven Deadliest Communication Sins. This book will give you the edge you need to put the odds back in your favor and build relationships that can accelerate results in your life, business, and career. It’s time to raise your standard of communication.

What makes for a successful board of directors, and how is it accomplished? In only 60 minutes of conversation and instruction, learn the answer to this question from the author of The Entrepreneur's Guide, who helped bring American Power Conversion public in 1988, a company that recently sold for $6.1 billion.

In this fun and provocative book, Michael Fanuele, one of the world’s most successful marketing strategists, shares The Six Skills of Inspiration. With insights from music, politics, business, neuroscience, and a recipe for radishes, Stop Making Sense shares the creative blueprint that can unleash the inspiring leader in all of us.

No matter what career you choose, you will either attend meetings or conduct meetings. Meetings are a vital component of the success of any group or organization. Unfortunately, they have earned a bad reputation because so many meetings are considered little more than time robbers. That's because the meeting organizer or presenter didn't have the skills you'll learn in this program.

Your team will change whether you like it or not. People will come and go. Your company might double in size or even be acquired. In this practical book, author Heidi Helfand shares techniques for reteaming effectively. Engineering leaders will learn how to catalyze team change to reduce the risk of attrition, learning and career stagnation, and the development of knowledge silos.

Here Roger Dawson explains the ins and outs of power negotiation—a process with its own secret rules and procedures. Knowing these rules will enable you to negotiate intelligently and honestly—in sales and in any other area of life. Power negotiating is not what you think. It’s an art and a science for reaching an outcome where both parties feel that they’ve won. This densely packed and easy to understand book will give you a wealth of information

Have you ever heard yourself or someone else say: "Some of my best friends are...(Black, White, Asian, etc.)"? or "I don't think of you as...(Gay, Disabled, Jewish, etc.)"? or "I don't see color, I'm colorblind"? These statements and dozens like them can build a divide between us and the people we interact with. Though well-intended, they often widen the diversity gap sometimes causing irreparable harm personally and professionally.

In this audiobook, leading consultants Dick and Emily Axelrod share a way to meet that enables you to get work done right there in the meeting, an approach they’ve spent 30 years field testing. Using the same work-design principles that transformed the mind-numbing assembly line into the dynamic factory floor and make video games so engaging, they offer a flexible, repeatable process that has already been used to run thousands of productive meetings in all kinds of organizations.

The remote work revolution has been rapidly accelerated by the COVID-19 pandemic. How to Thrive in the Virtual Workplace shares insights from the remote employee, manager, and leader perspectives, offering a blueprint any person can use to make remote work successful, productive and fulfilling. Learn how to leverage the flexibility of remote work, be more productive while working at home, avoid burnout, lead a team of virtual employees, and build an organization that sets the gold standard for virtual work.

How many good ideas have you had shot down in a meeting? With guidance from this program, learn to present your ideas with power, think fast when asked a tough question, and even where to sit in a meeting for maximum influence. Learn how to present ideas effectively, build credibility, gauge a group's reaction, make the best use of voice mail, and more. Speaking skills come naturally to some, but everyone can learn them with help from this program. Suitable for all staff members.

When you ask leaders in a high performing organization about the key to their success, the answers are all over the place: failing fast, radical transparency, operational excellence, strong core values...so many different North Stars to follow. Then, if you ask them for an example - to tell you what that looks like in practice - they will all describe a meeting. Leaders at these organizations have learned to design a sequence of tailored meetings that create a healthy organizational culture and drive forward momentum. They know that meetings are where the action is.

There's no question that executive-level conversations are difficult ones. When we surveyed managers about executive conversations, 90 percent said these conversations are harder, and an overlap of 20 percent said that they are significantly harder. Executives are a tough audience. Luckily they are also a predictable one.

The Meeting Planning Process: A Guide to Planning Successful Meetings by certified meeting professional Mary Jo Wiseman offers a common-sense approach to managing the meeting planning process based on the knowledge and experience she garnered over a 20-plus-year career as a corporate meeting and event coordinator. The author’s systematic approach to project management helped her to get and stay focused on the task at hand while handling multiple details, projects, and deadlines throughout her career, and she wants to share her secrets for success with others.

Overcoming Fake Talk explains why we often fail at our most important communications and offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. You'll develop an understanding of the skills for holding a REAL conversation, including both the "said" and the "unsaid" elements present in any conversation; discover the framework for preparing and holding difficult yet meaningful conversations; and learn to no longer avoid the tough conversations they need to have.

Power Teams Beyond Borders: How to Work Remotely and Build Powerful Virtual Teams shows listeners how to unlock the potential of their remote and online teams. Full of actionable advice and concrete strategies, celebrated consultant and author Peter Ivanov offers virtual leaders practical guidance on how to create and sustain online engagement across multiple time zones and cultures.

That’s what your colleagues or clients will say once you have facilitated a workshop using what you will learn in this book by nationally recognized facilitator and award-winning author Eric Meade.

Your style is perfect for you. Public speaking coach to the C-suite Bill Hoogterp reveals proven tips, techniques, and exercises to amplify your effectiveness as a speaker and communicator. He explains how the brain processes information, what people respond to, and how to hold the audience in the palm of your hand. Great public speaking can be learned. Hoogterp's unique method turns fear into fun and tells you how to be your natural, authentic, unique self - and deliver your perfect presentation for any audience each and every time.

11 Deadly Presentation Sins combines lessons from the worlds of business and entertainment to help you give the performance of your life. You'll learn from Seth Godin and Star Trek, Romeo & Juliet and Ricky Gervais, Steve Jobs and Saturday Night Live. Whether you're talking to colleagues, customers, or the community, in a boardroom, ballroom, or church basement, you'll come away with the confidence and skills you need when all eyes are on you.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Negotiation is one skill everyone needs in order to get more of what they want - to sell more, to keep costs down, to manage better, to strengthen relationships - to win! Thomas shows you exactly how the best negotiators reach long-lasting positive solutions that build profits, performance, and relationships. This indispensable guide covers all you'll ever need to know about negotiating.