New Memoirs

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

Shocking real-life stories of murderous women who used rat poison to rid themselves of husbands and other inconvenient family members. After World War II, Sydney experienced a crime wave that was chillingly calculated. Discontent mixed with despair, greed with callous disregard. Women who had lost their wartime freedoms headed back into the kitchen with sinister intent and the household poison thallium, normally used to kill rats, was repurposed to kill husbands and other inconvenient family members.

It’s an age-old question: Why do some great ideas or inventions take off and soar while others never get off the ground? Today, with more and more young entrepreneurs seeking to incorporate social justice, economic equity, climate concerns, and communal health into their endeavors, the need for practical-yet-think-big answers is great. Thibault Manekin has a few.

Thomas Keneally has been observing, reflecting on and writing about Australia and the human condition for well over 50 years. In this deeply personal, passionately drawn and richly tuned collection, he now turns inwards to reflect on what has been important to him, drawing on a lifetime of engagement with the great issues of our recent history and his own moments of discovery and understanding.

Arthur Taylor is New Zealand's best known, most influential and colourful career criminal. A household name, he was paroled from prison in 2019 after more than 38 years behind bars. His life story is nothing short of remarkable. He has more than 150 convictions ranging from bank robberies to fraud, theft, escaping and having weapons and explosives.

Weaver and fiber artist Edith “Pen” Meyer knew her friend Sandy Merritt’s relationship with a married man was wrong. She had even urged Sandy to take out a restraining order against Kenneth Carpenter. Which was why her call to Sandy on February 23, 2005, seemed to come from out of the blue. During it, she told Sandy to drop the restraining order and get back together with Ken. Pen was never seen again. One man stood to gain from Pen’s disappearance: Ken Carpenter. But evidence was bleak: no blood, no DNA, no body. Until detectives found notes hidden....

In the wake of one of the most tumultuous conventions in Republican history, the party of Lincoln nominated in 1940 a prominent businessman and Wall Street attorney for president. Though Wendell Willkie would lose to FDR, David Levering Lewis reveals in this news-making reclamation that the story of this Hoosier-born corporate chairman's life is the story of an America that could have been. Popular for his down-home Midwestern charm and unaffected candor, Willkie possessed a supple intellect and a concealed disdain for political opportunism that, had he not died prematurely, would have revolutionized American politics with its advocacy of bipartisanship and social responsibility.

The Revolution of ’28 explores the career of New York governor and 1928 Democratic presidential nominee Alfred E. Smith. Robert Chiles peers into Smith’s work and uncovers a distinctive strain of American progressivism that resonated among urban, ethnic, working-class Americans in the early 20th century. The book charts the rise of that idiomatic progressivism during Smith’s early years as a state legislator through his time as governor of the Empire State in the 1920s, before proceeding to a revisionist narrative of the 1928 presidential campaign.

Describes how two highly decorated former detectives, Stephen Caracappa and Louis Eppolito, were convicted of murdering eight people on the orders of a vicious mob boss.

For the larger-than-life personalities now staking their fortunes on the development of rocket ships, the new race to explore space could be a dead end, a lucrative opportunity - or the key to humanity's salvation. Elon Musk and Jeff Bezos take center stage in this fast-paced narrative as they attempt to disrupt the space economy, feed their own egos, and maybe even save the world.

1916: Norma Wallace, age 15, arrived in New Orleans. Sexy and shrewd, she quickly went from streetwalker to madam and by 1920 had opened what became a legendary house of prostitution. There she entertained a steady stream of governors, gangsters, and movie stars until she was arrested at last in 1962. Shortly before she died in 1974, she tape-recorded her memories. With those tapes and original research, Christine Wiltz chronicles Norma's rise and fall with the social history of New Orleans.

In answer to the question of what happened following her New York Times best seller Kabul Beauty School, Deborah Rodriquez is back with a new memoir Irreverent, insightful, and blatantly honest, Deborah takes us along on her inspiring journey of self-discovery and renewal after she is forced to flee Afghanistan in 2007. She first lands in California, where she feels like a misfit teetering on the brink of sanity. Where was that fearless redhead who stared danger in the face back in Kabul?

A gripping, informative, and balanced assessment of a commanding and perplexing American politician - the first by a black journalist.

Steve Austin isn't your average dog trainer. In this feel-good, yarn-laden memoir he shares amazing stories from a career of rescuing and training shelter dogs to become a crack force of K9s, culminating in his work for the Young Diggers program, which pairs specially trained dogs with returned Diggers suffering from post-traumatic stress disorder, depression and more, with astonishing results.

On a warm spring evening in 1982, 37-year-old accountant Margaret Barbera left work in New York City and walked to the parking lot where she kept her BMW. Finding the lock on the driver’s side jammed, she went to the passenger’s side. A man leaned through the open window of a van parked in the next spot, pressed a silenced pistol to the back of Margaret’s head, and fired. She was dead before she hit the pavement. It was a professional hit, meticulously planned - but the killer didn’t expect three employees of the nearby CBS TV studios to stumble onto the scene of the crime.

Have you ever been told that you can’t do something, even if that something is your dream? Mohammed Yousuf’s Ascending Adversity will prove to you that you can.

‘Annie’s Boy’ is a coming-of-age story as seen through the eyes of a boy and his mum living in Scotland in the 1970’s and 80’s where fear, violence and struggle was an everyday part of life. It is a story of hope and quiet courage and perseverance that will take you on an emotional roller coaster that spans over fifteen years of their lives and what they did to survive.

Rowena’s community is called the Silversmiths and is settled in Romania. Although the ones who stayed behind were made slaves in the 19th century and were deported during World War II, they never gave up on their country. Listen carefully to hear the great-great-grandmother’s song, enslaved in her youth. Close your eyes, and see the caravan where Rowena’s grandmother was born. See the slum of Alexandria, where her mother grew up. Bathe yourself in the enticing smells of a Gypsy dinner of what is allowed or forbidden for these Romani women.

Katy McQuaid, former deputy director of logistics in the CIA, brings her true-life stories of courage, faith, and adventure related to that journey. From the life-changing events in her first year of college to her remarkable career in the CIA, McQuaid shares that you don’t have to be loud to be strong. She shares her challenges as a woman working in a male-dominated industry. She was inspired by good leaders who helped her succeed and go further than she thought possible. Along with stories of strength through adversity, this audiobook includes stories of leadership with humility.

In Karen Hermann-Cacioppo’s dating memoir Swiping For Love in All the Wrong Places, we are taken on a whirlwind adventure filled with restaurants, travel and most importantly, a dreadful series of men who just don’t fit the bill for a successful relationship.