Organizational Behavior Leadership
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Lead. Care. Win.
- Auteur(s): Dan Pontefract
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one.
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What we need right now!!
- Écrit par David Doyle le 2023-04-04
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Lead. Care. Win.
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
- Date de publication: 2020-11-07
- Langue: Anglais
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one....
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Prix courant: 20,20$ ou 1 crédit
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Great Teams
- 16 Things High Performing Organizations Do Differently
- Auteur(s): Don Yaeger
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 8 min
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Over six years, long-time Sports Illustrated editor Don Yaeger was invited by some of the greatest companies in the world to speak about the habits of high-performing individuals. From Microsoft and Starbucks to the New England Patriots and San Antonio Spurs, what do some organizations do seemingly better than most of their opponents? Don identified 16 habits that drive high-performing teams. Building on stories, examples, and first-hand accounts, each chapter in Great Teams comes with applicable examples on how to apply these characteristics in any organization.
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Great Teams
- 16 Things High Performing Organizations Do Differently
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 8 min
- Date de publication: 2016-07-19
- Langue: Anglais
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Great Teams is the ultimate intersection of the sports and business worlds and a powerful companion for thought leaders, teams, managers, and organizations that seek to perform similarly. The insight shared in this book is sure to enhance any team in its pursuit of excellence....
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Prix courant: 25,63$ ou 1 crédit
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Ignore Your Customers (And They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- Auteur(s): Micah Solomon
- Narrateur(s): Jakob Lewis, Gabe Wicks - foreword, John Behrens - preface
- Durée: 5 h et 16 min
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Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
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Perfect book, perfect rendition
- Écrit par Colin Taylor le 2020-10-09
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Ignore Your Customers (And They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- Narrateur(s): Jakob Lewis, Gabe Wicks - foreword, John Behrens - preface
- Durée: 5 h et 16 min
- Date de publication: 2020-01-14
- Langue: Anglais
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Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time....
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Prix courant: 25,63$ ou 1 crédit
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Social Justice Parenting
- How to Raise Compassionate, Anti-Racist, Justice-Minded Kids in an Unjust World
- Auteur(s): Traci Baxley
- Narrateur(s): Traci Baxley
- Durée: 6 h et 56 min
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As a global pandemic shuttered schools across the country in 2020, parents found themselves thrust into the role of teacher — in more ways than one. Not only did they take on remote school supervision, but after the murder of George Floyd and the ensuing Black Lives Matter protests, many also grappled with the responsibility to teach their kids about social justice — with few resources to guide them.
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A Must Parenting Read!!!
- Écrit par Crystal D Hasell le 2024-02-01
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Social Justice Parenting
- How to Raise Compassionate, Anti-Racist, Justice-Minded Kids in an Unjust World
- Narrateur(s): Traci Baxley
- Durée: 6 h et 56 min
- Date de publication: 2021-10-19
- Langue: Anglais
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Poised to become essential listening for all parents committed to social change, Social Justice Parenting will offer parents everywhere the opportunity to nurture a future generation of humane, compassionate individuals....
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Prix courant: 25,63$ ou 1 crédit
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Dream Teams
- Working Together Without Falling Apart
- Auteur(s): Shane Snow
- Narrateur(s): Shane Snow, Aaron Walton
- Durée: 6 h et 51 min
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Award-winning entrepreneur and journalist Shane Snow reveals the counterintuitive reasons why so many partnerships and groups break down - and why some break through. The best teams are more than the sum of their parts, but why does collaboration so often fail to fulfill this promise? In Dream Teams, Snow takes us on an adventure through history, neuroscience, psychology, and business, exploring what separates groups that simply get by together from those that get better together.
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Dream Teams
- Working Together Without Falling Apart
- Narrateur(s): Shane Snow, Aaron Walton
- Durée: 6 h et 51 min
- Date de publication: 2018-06-05
- Langue: Anglais
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Shane Snow reveals the counterintuitive reasons why so many partnerships and groups break down - and why some break through. In Dream Teams, Snow takes us through history and more, exploring what separates groups that simply get by together from those that get better together....
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Prix courant: 20,40$ ou 1 crédit
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Leading with Heart
- Five Conversations That Unlock Creativity, Purpose, and Results
- Auteur(s): John Baird, Edward Sullivan
- Narrateur(s): Lyle Blaker
- Durée: 8 h et 8 min
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Two veteran executive coaches help today's leaders learn how to retain and inspire their teams through the one thing their research has found works: Leading with Heart. In this audio, leadership coaches John Baird and Edward Sullivan share hundreds of hours of research and firsthand accounts of guiding leaders at some of the world's most respected big brands and small startups (Apple, Nike, Google, and Slack to name a few).
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Leading with Heart
- Five Conversations That Unlock Creativity, Purpose, and Results
- Narrateur(s): Lyle Blaker
- Durée: 8 h et 8 min
- Date de publication: 2022-06-21
- Langue: Anglais
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Two veteran executive coaches help today's leaders learn how to retain and inspire their teams through the one thing their research has found works: Leading with Heart....
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Prix courant: 29,13$ ou 1 crédit
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Auteur(s): Dick Grote
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
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The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements. The book still delivers on that promise, and in this revised edition, Dick Grote provides new insights, along with sample dialogues, memos, and worksheets.
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Date de publication: 2014-03-12
- Langue: Anglais
- The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements....
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Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
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The Progress Principle
- Using Small Wins to Ignite Joy, Engagement, and Creativity at Work
- Auteur(s): Teresa Amabile, Steven Kramer
- Narrateur(s): Margaret Strom
- Durée: 7 h et 58 min
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What really sets the best managers above the rest? It's their power to build a cadre of employees who have great inner work lives—consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine inner work life, often unwittingly.
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The Progress Principle
- Using Small Wins to Ignite Joy, Engagement, and Creativity at Work
- Narrateur(s): Margaret Strom
- Durée: 7 h et 58 min
- Date de publication: 2023-01-24
- Langue: Anglais
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What really sets the best managers above the rest? It's their power to build a cadre of employees who have great inner work lives—consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues....
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Prix courant: 22,26$ ou 1 crédit
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It's Personal, Not Personnel
- Leadership Lessons for the Battlefield and the Boardroom
- Auteur(s): Colonel Rob Campbell, General James T. Hill - foreword
- Narrateur(s): Paul Heitsch
- Durée: 6 h
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There has never been a more important time - in corporate America and in the American military - for leaders, at all levels, to understand how to invest in people. This book teaches you to do just that. Written by a 27-year army colonel, veteran, and leader of more than 5,000 troops in the 1st Brigade of the 101st Airborne Division, It's Personal, Not Personnel offers true stories and practical frameworks you can apply to the people in your organization and on your team.
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It's Personal, Not Personnel
- Leadership Lessons for the Battlefield and the Boardroom
- Narrateur(s): Paul Heitsch
- Durée: 6 h
- Date de publication: 2019-12-19
- Langue: Anglais
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There has never been a more important time - in corporate America and in the American military - for leaders, at all levels, to understand how to invest in people. Written by a 27-year army colonel, veteran, and leader of the 1st Brigade of the 101st Airborne Division....
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Prix courant: 22,26$ ou 1 crédit
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The Delicate Art of Bureaucracy
- Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
- Auteur(s): Mark Schwartz
- Narrateur(s): Erick Jason Martin
- Durée: 9 h et 17 min
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Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy. Through humor, a healthy dose of history and philosophy, and real-life examples from his days as a government bureaucrat, Schwartz shows IT leaders (and the whole of business) how to master the ways of the Monkey, the Razor, and the Sumo Wrestler to create a lean, learning, and enabling bureaucracy.
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hard to listen to
- Écrit par Bradley Arsenault le 2022-01-15
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The Delicate Art of Bureaucracy
- Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
- Narrateur(s): Erick Jason Martin
- Durée: 9 h et 17 min
- Date de publication: 2020-10-13
- Langue: Anglais
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Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy....
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Prix courant: 25,00$ ou 1 crédit
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
- Date de publication: 2015-12-06
- Langue: Anglais
- Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....
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Prix courant: 26,00$ ou 1 crédit
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Future Ready
- Your Organization's Guide to Rethinking Climate, Resilience, and Sustainability
- Auteur(s): Tom Lewis, Alastair MacGregor
- Narrateur(s): William Paul Williams
- Durée: 10 h et 50 min
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In Future Ready: Your Organization’s Guide to Rethinking Climate, Resilience, and Sustainability, a team of business leaders with deep expertise in engineering, planning, finance, project, program implementation and advisory consulting perspective delivers an essential guide for executives, managers, and other business and infrastructure organization leaders to set and implement a resilience, sustainability and ESG strategy in complex project and operating environments.
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Future Ready
- Your Organization's Guide to Rethinking Climate, Resilience, and Sustainability
- Narrateur(s): William Paul Williams
- Durée: 10 h et 50 min
- Date de publication: 2023-05-15
- Langue: Anglais
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A team of business leaders delivers an essential guide for executives, managers, and other business and infrastructure organization leaders to set and implement a resilience, sustainability and ESG strategy in complex project and operating environments....
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Prix courant: 30,29$ ou 1 crédit
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The Ten Faces of Innovation
- Auteur(s): Tom Kelley, Jonathan Littman
- Narrateur(s): Stow Lovejoy
- Durée: 8 h et 49 min
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Tom Kelley, author of The Art of Innovation and the general manager of IDEO, the world-famous design firm, illuminates the strategies IDEO used to beat the devil's advocate and drive creativity throughout the organization.
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The Ten Faces of Innovation
- Narrateur(s): Stow Lovejoy
- Durée: 8 h et 49 min
- Date de publication: 2006-07-13
- Langue: Anglais
- The Ten Faces of Innovation is an extraordinary guide to nurturing and sustaining a culture of continuous innovation and renewal....
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Prix courant: 31,26$ ou 1 crédit
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The Employee Advantage
- How Putting Workers First Helps Business Thrive
- Auteur(s): Stephan Meier
- Narrateur(s): Joe Knezevich
- Durée: 8 h et 45 min
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In The Employee Advantage, behavioral economist Stephan Meier explains why organizations must value their employees as much as—if not more than—their customers: those that pivot toward an employee-centric model will be more profitable, innovative, and appealing to top talent.
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The Employee Advantage
- How Putting Workers First Helps Business Thrive
- Narrateur(s): Joe Knezevich
- Durée: 8 h et 45 min
- Date de publication: 2024-10-15
- Langue: Anglais
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In The Employee Advantage, behavioral economist Stephan Meier explains why organizations must value their employees as much as—if not more than—their customers: those that pivot toward an employee-centric model will be more profitable, innovative, and appealing to top talent....
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Prix courant: 25,24$ ou 1 crédit
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Perfectly Confident
- How to Calibrate Your Decisions Wisely
- Auteur(s): Don A. Moore
- Narrateur(s): Don A. Moore
- Durée: 6 h et 19 min
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Decades of research demonstrates that we often have an over-inflated sense of self and are rarely as good as we believe. Perfectly Confident is the first book to bring together the best psychological and economic studies to explain exactly what confidence is, when it can be helpful, and when it can be destructive in our lives.
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Perfectly Confident
- How to Calibrate Your Decisions Wisely
- Narrateur(s): Don A. Moore
- Durée: 6 h et 19 min
- Date de publication: 2020-05-26
- Langue: Anglais
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An expert on the psychology of decision making at Berkeley’s Haas School of Business considers how to calibrate examines the importance of being confident, arguing that confidence is good, but overconfidence can hinder growth....
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Prix courant: 24,46$ ou 1 crédit
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Making Work Human
- How Human-Centered Companies Are Changing the Future of Work and the World
- Auteur(s): Eric Mosley, Derek Irvine
- Narrateur(s): Mike Chamberlain
- Durée: 8 h et 20 min
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From the pioneers of the management strategy that's transforming businesses worldwide, Making Work Human shows how to implement a culture of performance and gratitude in the workplace—and seize a competitive edge, increase profitability, and drive business momentum.
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Making Work Human
- How Human-Centered Companies Are Changing the Future of Work and the World
- Narrateur(s): Mike Chamberlain
- Durée: 8 h et 20 min
- Date de publication: 2022-07-19
- Langue: Anglais
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From the pioneers of the management strategy that's transforming businesses worldwide, Making Work Human shows how to implement a culture of performance and gratitude in the workplace—and seize a competitive edge, increase profitability, and drive business momentum....
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Prix courant: 22,26$ ou 1 crédit
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Co-Active Leadership, Second Edition
- Five Ways to Lead
- Auteur(s): Henry Kimsey-House, Karen Kimsey-House
- Narrateur(s): Jeff Hoyt
- Durée: 4 h et 53 min
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As leaders, how we are is as important as what we do. This new edition of a leadership classic shows how to master the inner and outer work needed to build relationships that unleash the transformational creative potential in everyone. Top-down, one-dimensional leadership models are hopelessly outmoded in today’s rapidly changing world. And they waste the leadership ability present throughout an organization, not just at the top.
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Co-Active Leadership, Second Edition
- Five Ways to Lead
- Narrateur(s): Jeff Hoyt
- Durée: 4 h et 53 min
- Date de publication: 2021-03-12
- Langue: Anglais
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As leaders, how we are is as important as what we do. This new edition of a leadership classic shows how to master the inner and outer work needed to build relationships that unleash the transformational creative potential in everyone....
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Prix courant: 25,20$ ou 1 crédit
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How Remarkable Women Lead
- The Breakthrough Model for Work and Life
- Auteur(s): Joanna Barsh, Susie Cranston, Geoffrey Lewis
- Narrateur(s): Pam Ward
- Durée: 9 h et 1 min
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Based on five years of proprietary research, How Remarkable Women Lead speaks to you as no other book has, with its hopeful outlook and unique ideas about success. It's the new "right stuff" of leadership, raising provocative issues such as whether feminine leadership traits (for women and men) are better suited for our fast-changing, hyper-competitive, and increasingly complex world. In this book, McKinsey & Company consultants Joanna Barsh and Susie Cranston establish the links between joy, happiness, and distinctive performance with the groundbreaking model of Centered Leadership.
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How Remarkable Women Lead
- The Breakthrough Model for Work and Life
- Narrateur(s): Pam Ward
- Durée: 9 h et 1 min
- Date de publication: 2012-07-09
- Langue: Anglais
- Based on five years of proprietary research, How Remarkable Women Lead speaks to you as no other book has, with its hopeful outlook and unique ideas about success.....
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Prix courant: 20,04$ ou 1 crédit
Prix réduit: 20,04$ ou 1 crédit
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Change Your Space, Change Your Culture
- How Engaging Workspaces Lead to Transformation and Growth
- Auteur(s): Rex Miller, Mabel Casey, Mark Konchar
- Narrateur(s): Graham Halstead
- Durée: 7 h et 45 min
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Change Your Space, Change Your Culture is a guide to transforming business by rethinking the workplace. Written by a team of trail-blazing leaders, this audiobook reveals the secrets of companies that discovered the power of culture and space. This insightful guide reveals what companies lose by viewing office space as something to manage or minimize.
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Change Your Space, Change Your Culture
- How Engaging Workspaces Lead to Transformation and Growth
- Narrateur(s): Graham Halstead
- Durée: 7 h et 45 min
- Date de publication: 2020-07-27
- Langue: Anglais
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Change Your Space, Change Your Culture is a guide to transforming business by rethinking the workplace. Written by a team of trail-blazing leaders, this audiobook reveals the secrets of companies that discovered the power of culture and space....
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Prix courant: 22,26$ ou 1 crédit
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Version intégrale
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Au global
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Performance
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Histoire
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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