Organizational Behavior Leadership
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
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Change-Friendly Leadership
- How to Transform Good Intentions into Great Performance, 1st Edition
- Auteur(s): Rodger Dean Duncan
- Narrateur(s): Dr. Rodger Dean Duncan, Steven M. R. Covey
- Durée: 8 h et 45 min
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Change-Friendly Leadership: How to Transform Good Intentions into Great Performance is a simple affirmation that successful organizational change involves - requires, in fact - the active, willful participation of the people affected by the change. In the change approach prescribed here, the friendly factor is not just a play on words; it is the very foundation for effectively engaging people's heads, hearts, and hopes.
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Excellent - life changing perspective
- Écrit par Raluca Stoleru le 2019-03-12
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Change-Friendly Leadership
- How to Transform Good Intentions into Great Performance, 1st Edition
- Narrateur(s): Dr. Rodger Dean Duncan, Steven M. R. Covey
- Durée: 8 h et 45 min
- Date de publication: 2015-08-05
- Langue: Anglais
- Change-Friendly Leadership is a simple affirmation that successful organizational change involves the active, willful participation of the people affected by the change....
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Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
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Unfear
- Transform Your Organization to Create Breakthrough Performance and Employee Well-Being
- Auteur(s): Gaurav Bhatnagar, Mark Minukas
- Narrateur(s): Mark Owen
- Durée: 8 h et 25 min
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In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It’s only possible with a culture of unfear.
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Unfear
- Transform Your Organization to Create Breakthrough Performance and Employee Well-Being
- Narrateur(s): Mark Owen
- Durée: 8 h et 25 min
- Date de publication: 2021-10-26
- Langue: Anglais
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In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success....
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Prix courant: 18,17$ ou 1 crédit
Prix réduit: 18,17$ ou 1 crédit
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Trust Factor
- The Science of Creating High-Performance Companies
- Auteur(s): Paul J. Zak
- Narrateur(s): Dan John Miller
- Durée: 6 h et 28 min
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For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them. Why is "culture" so difficult to improve? What makes so many good employees check out? Neuroscientist Paul Zak shows that innate brain functions hold the answers. It all boils down to trust. When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate.
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Better than expected
- Écrit par Xero Hax le 2019-02-16
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Trust Factor
- The Science of Creating High-Performance Companies
- Narrateur(s): Dan John Miller
- Durée: 6 h et 28 min
- Date de publication: 2017-01-10
- Langue: Anglais
- For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Auteur(s): Dick Grote
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
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The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements. The book still delivers on that promise, and in this revised edition, Dick Grote provides new insights, along with sample dialogues, memos, and worksheets.
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Date de publication: 2014-03-12
- Langue: Anglais
- The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements....
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Prix courant: 26,40$ ou 1 crédit
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Conscious Accountability
- Deepen Connections, Elevate Results
- Auteur(s): David C. Tate, Marianne S. Pantalon, Daryn H. David
- Narrateur(s): Mike Lenz
- Durée: 8 h et 4 min
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Results and relationships—managers and leaders no longer have to prioritize one over the other to build a culture of exceptional accountability. You don’t have to choose between being the hard-charging task master and being the easy-going people pleaser. By expanding your awareness to create deliberate intentions, take informed actions, and be responsible for your impact, you can achieve better business outcomes and experience greater satisfaction in doing so.
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Conscious Accountability
- Deepen Connections, Elevate Results
- Narrateur(s): Mike Lenz
- Durée: 8 h et 4 min
- Date de publication: 2023-02-14
- Langue: Anglais
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Elevate Your Work and Relationships Through Conscious Accountability....
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Prix courant: 22,21$ ou 1 crédit
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Team Habits
- How Small Actions Lead to Extraordinary Results
- Auteur(s): Charlie Gilkey
- Narrateur(s): Charlie Gilkey
- Durée: 8 h et 11 min
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We all know how important our habits are for personal productivity, success and happiness. But the truth is that we rarely work alone: reaching our goals depends on how effectively we work with others, and teams have their own habits that can help - or hinder - success. Here, productivity and teamwork expert Charlie Gilkey shows how to cultivate, implement and maintain the small habits that lead to big results for any team.
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Practical team improvement
- Écrit par jmk le 2023-12-31
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Team Habits
- How Small Actions Lead to Extraordinary Results
- Narrateur(s): Charlie Gilkey
- Durée: 8 h et 11 min
- Date de publication: 2023-08-29
- Langue: Anglais
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We all know how important our habits are for personal productivity, success and happiness. But the truth is that we rarely work alone. Here, productivity and teamwork expert Charlie Gilkey shows how to cultivate, implement and maintain the small habits that lead to big results for any team....
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Prix courant: 37,83$ ou 1 crédit
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Visionary Leadership in a Turbulent World
- Thriving in the New VUCA Context
- Auteur(s): Rob Elkington, Madeleine van der Steege, Judith Glick-Smith, Autres
- Narrateur(s): Christina Henry
- Durée: 5 h et 39 min
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Visionary Leadership in a Turbulent World: Thriving in the New VUCA Context is the thoughtful analysis of nine expert authors from around the globe who put VUCA under the microscope and take the listener on a journey that looks at VUCA from a number of different leadership perspectives. Through their research and writing these nine authors seek to provide sense-making and insights that are combined with practical tips and frameworks to help leadership embrace this new VUCA context and learn how to thrive within it.
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Visionary Leadership in a Turbulent World
- Thriving in the New VUCA Context
- Narrateur(s): Christina Henry
- Durée: 5 h et 39 min
- Date de publication: 2019-08-09
- Langue: Anglais
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Visionary Leadership in a Turbulent World: Thriving in the New VUCA Context is the thoughtful analysis of nine expert authors from around the globe who put VUCA under the microscope....
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Prix courant: 25,00$ ou 1 crédit
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Learning to Lead, Leading to Learn
- Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning
- Auteur(s): Katie Anderson
- Narrateur(s): Katie Anderson
- Durée: 8 h et 36 min
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In Learning to Lead, Leading to Learn, leadership coach Katie Anderson and Toyota leader Isao Yoshino bring you a remarkable book about what it means to learn, to lead, and to care. With a career that spanned nearly four decades at Toyota Motor Corporation, Isao Yoshino’s stories help us understand how Toyota intentionally developed the culture of excellence for which it is renowned today, and how one person learned to lead so that he could lead to learn.
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Excellent Book on Leadership & Process Improvement
- Écrit par Amazon Customer le 2022-07-13
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Learning to Lead, Leading to Learn
- Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning
- Narrateur(s): Katie Anderson
- Durée: 8 h et 36 min
- Date de publication: 2021-07-14
- Langue: Anglais
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In Learning to Lead, Leading to Learn, leadership coach Katie Anderson and Toyota leader Isao Yoshino bring you a remarkable book about what it means to learn, to lead, and to care. This book offers their shared reflections on leadership and learning....
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Prix courant: 25,00$ ou 1 crédit
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Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Auteur(s): Susan Z. Finerty, Harry Kraemer
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
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You're in a matrix, whether you realize it or not. The test: Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams? If you answered ''yes'' to either, you're in a matrix role. Matrix roles are everywhere. The field customer contact person who writes contracts, negotiates delivery and troubleshoots product issues is in a matrix role.
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Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
- Date de publication: 2013-07-09
- Langue: Anglais
- Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams?....
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Prix courant: 25,00$ ou 1 crédit
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The Algorithmic Leader
- How to Be Smart When Machines Are Smarter Than You
- Auteur(s): Mike Walsh
- Narrateur(s): Mike Walsh
- Durée: 6 h et 56 min
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The greatest threat we face is not robots replacing us, but our reluctance to reinvent ourselves. We live in an age of wonder: cars that drive themselves, devices that anticipate our needs, and robots capable of everything from advanced manufacturing to complex surgery. Automation, algorithms, and AI will transform every facet of daily life, but are we prepared for what that means for the future of work, leadership, and creativity?
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Eye Opening!!!
- Écrit par The Big K le 2019-04-03
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The Algorithmic Leader
- How to Be Smart When Machines Are Smarter Than You
- Narrateur(s): Mike Walsh
- Durée: 6 h et 56 min
- Date de publication: 2019-01-17
- Langue: Anglais
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The greatest threat we face is not robots replacing us, but our reluctance to reinvent ourselves....
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Prix courant: 25,00$ ou 1 crédit
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Serve to Be Great
- Leadership Lessons from a Prison, a Monastery, and a Boardroom
- Auteur(s): Matt Tenney
- Narrateur(s): Rex Anderson
- Durée: 4 h et 17 min
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This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community. Matt Tenney cites numerous business case studies and research that demonstrate how servant leadership results in attracting top talent, increased employee engagement, and lower turnover, as well as a more innovative culture, better customer service, and a better ROI on marketing efforts.
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Serve to Be Great
- Leadership Lessons from a Prison, a Monastery, and a Boardroom
- Narrateur(s): Rex Anderson
- Durée: 4 h et 17 min
- Date de publication: 2020-07-27
- Langue: Anglais
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This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community....
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Prix courant: 14,47$ ou 1 crédit
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Secrets of Silicon Valley
- What Everyone Else Can Learn from the Innovation Capital of the World
- Auteur(s): Deborah Perry Piscione
- Narrateur(s): Andrea Gallo
- Durée: 10 h et 1 min
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In Secrets of Silicon Valley, entrepreneur and media commentator Deborah Perry Piscione takes us inside this vibrant ecosystem where meritocracy rules the day. She explores Silicon Valley's exceptionally risk-tolerant culture, and why it thrives despite the many laws that make California one of the worst states in the union for business.
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Secrets of Silicon Valley
- What Everyone Else Can Learn from the Innovation Capital of the World
- Narrateur(s): Andrea Gallo
- Durée: 10 h et 1 min
- Date de publication: 2013-09-03
- Langue: Anglais
- While the global economy languishes, one place just keeps growing despite failing banks, uncertain markets, and high unemployment: Silicon Valley....
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Prix courant: 37,04$ ou 1 crédit
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Trust and Betrayal in the Workplace
- Building Effective Relationships in Your Organization
- Auteur(s): Dennis Reina PhD, Michelle Reina PhD
- Narrateur(s): Erik Synnestvedt
- Durée: 5 h et 59 min
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Trust is a nonnegotiable for high -erforming relationships and organizations. Yet trust is fragile, and 90 percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility--not just leaders--to build and sustain trust in their workplaces.
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Trust and Betrayal in the Workplace
- Building Effective Relationships in Your Organization
- Narrateur(s): Erik Synnestvedt
- Durée: 5 h et 59 min
- Date de publication: 2015-01-27
- Langue: Anglais
- Trust and Betrayal in the Workplace empowers everyone at every level of responsibility--not just leaders--to build and sustain trust in their workplaces....
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Prix courant: 31,16$ ou 1 crédit
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Earning It
- Hard-Won Lessons from Trailblazing Women at the Top of the Business World
- Auteur(s): Joann S. Lublin
- Narrateur(s): Kirsten Potter
- Durée: 8 h et 16 min
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Among the first female reporters at The Wall Street Journal, Joann S. Lublin faced a number of uphill battles in her career. She became deputy bureau chief of the Journal's important London bureau, its first run by women. Now, she and dozens of other women who successfully navigated the corporate battlefield share their valuable leadership lessons.
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Earning It
- Hard-Won Lessons from Trailblazing Women at the Top of the Business World
- Narrateur(s): Kirsten Potter
- Durée: 8 h et 16 min
- Date de publication: 2016-10-18
- Langue: Anglais
- The extraordinary women we meet in Earning It and the hard-won lessons they share provide a compelling career compass that will help all women reach their highest potential....
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Prix courant: 25,63$ ou 1 crédit
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Perfectly Confident
- How to Calibrate Your Decisions Wisely
- Auteur(s): Don A. Moore
- Narrateur(s): Don A. Moore
- Durée: 6 h et 19 min
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Decades of research demonstrates that we often have an over-inflated sense of self and are rarely as good as we believe. Perfectly Confident is the first book to bring together the best psychological and economic studies to explain exactly what confidence is, when it can be helpful, and when it can be destructive in our lives.
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Perfectly Confident
- How to Calibrate Your Decisions Wisely
- Narrateur(s): Don A. Moore
- Durée: 6 h et 19 min
- Date de publication: 2020-05-26
- Langue: Anglais
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An expert on the psychology of decision making at Berkeley’s Haas School of Business considers how to calibrate examines the importance of being confident, arguing that confidence is good, but overconfidence can hinder growth....
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Prix courant: 24,46$ ou 1 crédit
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We're All in This Together
- Creating a Team Culture of High Performance, Trust, and Belonging
- Auteur(s): Mike Robbins
- Narrateur(s): Mike Robbins
- Durée: 4 h et 58 min
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In this book, Mike Robbins dives deep into the ways great businesses build trust, collaborate, and operate at their peak level. As an expert in teamwork, leadership, and emotional intelligence, Mike draws on more than 20 years of experience working with top companies like Google and Microsoft, as well as his baseball career with the Kansas City Royals. And, while each team and organization have their own unique challenges, goals, and dynamics, there are some universal qualities that allow teams to truly come together and thrive.
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We're All in This Together
- Creating a Team Culture of High Performance, Trust, and Belonging
- Narrateur(s): Mike Robbins
- Durée: 4 h et 58 min
- Date de publication: 2020-04-02
- Langue: Anglais
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In this book, Mike Robbins dives deep into the ways great businesses build trust, collaborate, and operate at their peak level. As an expert in teamwork, leadership, and emotional intelligence, Mike draws on more than 20 years of experience....
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Prix courant: 11,66$ ou 1 crédit
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Good for You, Great for Me
- Finding the Trading Zone and Winning at Win-Win Negotiation
- Auteur(s): Lawrence Susskind
- Narrateur(s): Sean Runnette
- Durée: 6 h et 1 min
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Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation, or what the popular media likes to call "win-win negotiation". But there are few, if any, negotiating situations in which everyone can get everything they want. In reality, most people want to win at win-win negotiation. And the way to win is to come up with a proposed agreement that is "good" for the other side and "great" for you.
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Good for You, Great for Me
- Finding the Trading Zone and Winning at Win-Win Negotiation
- Narrateur(s): Sean Runnette
- Durée: 6 h et 1 min
- Date de publication: 2014-06-03
- Langue: Anglais
- Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation....
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Prix courant: 19,53$ ou 1 crédit
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Joy, Inc.
- How We Built a Workplace People Love
- Auteur(s): Richard Sheridan
- Narrateur(s): Tim Andres Pabon
- Durée: 7 h et 28 min
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Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process. Joy, Inc. offers an inspirational blueprint for listeners in any field who want a committed, energizing atmosphere at work - leading to sustainable business results.
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Interesting and worth a re-listen
- Écrit par Amazon Customer le 2018-09-15
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Joy, Inc.
- How We Built a Workplace People Love
- Narrateur(s): Tim Andres Pabon
- Durée: 7 h et 28 min
- Date de publication: 2014-05-16
- Langue: Anglais
- Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results....
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Making Work Human
- How Human-Centered Companies Are Changing the Future of Work and the World
- Auteur(s): Eric Mosley, Derek Irvine
- Narrateur(s): Mike Chamberlain
- Durée: 8 h et 20 min
- Version intégrale
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Au global
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Performance
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Histoire
From the pioneers of the management strategy that's transforming businesses worldwide, Making Work Human shows how to implement a culture of performance and gratitude in the workplace—and seize a competitive edge, increase profitability, and drive business momentum.
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Making Work Human
- How Human-Centered Companies Are Changing the Future of Work and the World
- Narrateur(s): Mike Chamberlain
- Durée: 8 h et 20 min
- Date de publication: 2022-07-19
- Langue: Anglais
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From the pioneers of the management strategy that's transforming businesses worldwide, Making Work Human shows how to implement a culture of performance and gratitude in the workplace—and seize a competitive edge, increase profitability, and drive business momentum....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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