Organizational Behavior Management
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The Waymakers
- Clearing the Path to Workplace Equity with Competence and Confidence
- Auteur(s): Tara Jaye Frank
- Narrateur(s): Tara Jaye Frank
- Durée: 8 h et 58 min
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What really drives workplace equity and inclusion - beyond strategies and systems? The truth is, all historically excluded persons who have broken through to greater levels of professional belonging and achievement have succeeded not by policy and systems change alone, but because of leaders who chose to remove barriers, open doors, and guide them toward their goals. The bottom line? Someone made a way for them. Using case studies, data, and candid storytelling, Tara Jaye Frank outlines how leaders with power and position can clear the path to workplace equity.
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Best DEI book
- Écrit par Shashu le 2022-09-14
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The Waymakers
- Clearing the Path to Workplace Equity with Competence and Confidence
- Narrateur(s): Tara Jaye Frank
- Durée: 8 h et 58 min
- Date de publication: 2022-05-03
- Langue: Anglais
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The truth is, all historically excluded persons who have broken through to greater levels of professional belonging and achievement have succeeded not by policy and systems change alone, but because of leaders who chose to remove barriers, open doors, and guide them toward their goals....
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Prix courant: 25,00$ ou 1 crédit
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Auteur(s): John Toussaint, Kim Barnas, Emily Adams - contributor
- Narrateur(s): Kyle Tait
- Durée: 5 h et 37 min
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Narrateur(s): Kyle Tait
- Durée: 5 h et 37 min
- Date de publication: 2021-07-14
- Langue: Anglais
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care....
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Prix courant: 22,26$ ou 1 crédit
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Applied Empathy
- Auteur(s): Michael Ventura
- Narrateur(s): Michael Ventura
- Durée: 5 h et 41 min
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In Applied Empathy, Michael Ventura, CEO and founder of Sub Rosa, a design firm that finds creative solutions for iconic brands and institutions such as GE, Nike, Citibank, Nikon, and Warby Parker and also West Point and the White House, offers entrepreneurs and executives a radical new business book and way forward. Applied Empathy presents real strategies, based on Sub Rosa’s design work as well as the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value).
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Must-read for navigating work/life in 2019
- Écrit par jwest le 2019-06-03
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Applied Empathy
- Narrateur(s): Michael Ventura
- Durée: 5 h et 41 min
- Date de publication: 2018-05-22
- Langue: Anglais
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In Applied Empathy, Michael Ventura, CEO and founder of Sub Rosa, offers entrepreneurs and executives a radical new business book and way forward....
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Prix courant: 18,56$ ou 1 crédit
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
- Date de publication: 2015-12-06
- Langue: Anglais
- Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....
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Prix courant: 26,00$ ou 1 crédit
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Conquering Burnout in a Toxic Workplace
- Techniques for Transforming Stress and Escaping Anxiety So You Can Stay Motivated and Take Control of Your Career
- Auteur(s): Alison Flickinger
- Narrateur(s): Sally Fourth
- Durée: 3 h et 32 min
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Are you feeling overwhelmed and burnt out by your soul-crushing job and the demands of life? Are you struggling to find balance and fulfillment? It’s time to uncrush your soul and reclaim your passions for life and success!
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Conquering Burnout in a Toxic Workplace
- Techniques for Transforming Stress and Escaping Anxiety So You Can Stay Motivated and Take Control of Your Career
- Narrateur(s): Sally Fourth
- Durée: 3 h et 32 min
- Date de publication: 2023-07-17
- Langue: Anglais
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Are you feeling overwhelmed and burnt out by your soul-crushing job and the demands of life? Are you struggling to find balance and fulfillment? It’s time to uncrush your soul and reclaim your passions for life and success....
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Prix courant: 18,74$ ou 1 crédit
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The Big Book of HR, 10th Anniversary Edition
- Auteur(s): Barbara Mitchell, Cornelia Gamlem
- Narrateur(s): Randye Kaye
- Durée: 12 h et 36 min
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Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce. This tenth anniversary edition incorporates discussions and reflections on these changes which are useful for any business owner, manager, or HR professional.
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The Big Book of HR, 10th Anniversary Edition
- Narrateur(s): Randye Kaye
- Durée: 12 h et 36 min
- Date de publication: 2022-01-11
- Langue: Anglais
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Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce....
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Prix courant: 27,83$ ou 1 crédit
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A New Kind of Diversity
- Making the Different Generations on Your Team a Competitive Advantage
- Auteur(s): Tim Elmore
- Narrateur(s): Tim Elmore
- Durée: 8 h et 26 min
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In A New Kind of Diversity, best-selling author Tim Elmore brings his decades of research and leadership experience to bear on what might be the biggest, most dramatic, and most disruptive shift the American workforce has ever seen: the vast diversity of several generations living—and working—together.
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A New Kind of Diversity
- Making the Different Generations on Your Team a Competitive Advantage
- Narrateur(s): Tim Elmore
- Durée: 8 h et 26 min
- Date de publication: 2022-12-09
- Langue: Anglais
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In A New Kind of Diversity, best-selling author Tim Elmore brings his decades of research and leadership experience to bear on what might be the biggest, most dramatic, and most disruptive shift the American workforce has ever seen....
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Prix courant: 25,00$ ou 1 crédit
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ReCulturing
- Design Your Company Culture to Connect with Strategy and Purpose for Lasting Success
- Auteur(s): Melissa Daimler
- Narrateur(s): Tanya Eby
- Durée: 6 h et 17 min
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It's no secret that culture is the key to attracting and engaging top talent and seizing the competitive edge. But the vast majority of culture efforts fail as quickly as they started. Why? Because leaders are missing the big picture. They're creating and communicating values but failing to ensure the values are tied to the purpose and the strategy of the company while also being integrated into processes, operations, and behaviors.
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ReCulturing
- Design Your Company Culture to Connect with Strategy and Purpose for Lasting Success
- Narrateur(s): Tanya Eby
- Durée: 6 h et 17 min
- Date de publication: 2022-05-10
- Langue: Anglais
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It's no secret that culture is the key to attracting and engaging top talent and seizing the competitive edge. But the vast majority of culture efforts fail as quickly as they started. Why? Because leaders are missing the big picture....
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Prix courant: 22,26$ ou 1 crédit
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Personality at Work
- The Drivers and Derailers of Leadership
- Auteur(s): Ronald Warren
- Narrateur(s): Dave Clark
- Durée: 7 h et 39 min
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We all know that IQ, education, knowledge, and technical skills are essential for professionals, but they alone are insufficient for effective leadership. Who you are as a person - your personality and character - drives leadership performance and determines who thrives and who fails. In Personality at Work, psychologist Ron Warren lays out the key personality traits that drive high performance - and the common traits that derail it.
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Personality at Work
- The Drivers and Derailers of Leadership
- Narrateur(s): Dave Clark
- Durée: 7 h et 39 min
- Date de publication: 2021-08-11
- Langue: Anglais
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Psychologist Ron Warren lays out the key personality traits that drive high performance - and the common traits that derail it....
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Prix courant: 22,97$ ou 1 crédit
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The Circle Way: A Leader in Every Chair
- Auteur(s): Christina Baldwin
- Narrateur(s): Rebecca Rogers
- Durée: 9 h et 11 min
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As organizations of all kinds move increasingly toward shared and rotating leadership, they are calling on the circle model to form sustainable teams and adopt circle-driven group processes such as World Caf, Open Space, and Art of Hosting. Meetings in the round have become the preferred tool for moving individual commitment into group action. This book lays out the structure of circle conversation, based on the original work of the co-authors who have studied and standardized the essential elements that constitute circle practice.
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Excellent to get a circle going smoothly
- Écrit par John Freebury le 2023-07-10
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The Circle Way: A Leader in Every Chair
- Narrateur(s): Rebecca Rogers
- Durée: 9 h et 11 min
- Date de publication: 2010-09-10
- Langue: Anglais
- All modern group processes that are open to collaboration or to flattening the hierarchy are based in some way on circle practices....
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Prix courant: 31,26$ ou 1 crédit
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The Problem with Change
- And the Essential Nature of Human Performance
- Auteur(s): Ashley Goodall
- Narrateur(s): Ashley Goodall
- Durée: 7 h et 58 min
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Once, the job of leaders was to identify problems and fix them, while leaving nonproblems alone. Today, the notion that the new way is always better than the old way—and that if you aren’t disrupting everything, you are losing—has come to constitute a new orthodoxy of business thinking. Whether it’s a merger or re-org or a new office layout, change has become the ultimate easy button for leaders, who pursue it with abandon, unleashing a torrent of disruption on employees. The result is life in the blender: a perpetual state of upheaval, uncertainty, and unease.
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The Problem with Change
- And the Essential Nature of Human Performance
- Narrateur(s): Ashley Goodall
- Durée: 7 h et 58 min
- Date de publication: 2024-05-07
- Langue: Anglais
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Once, the job of leaders was to identify problems and fix them, while leaving nonproblems alone. Today, the notion that the new way is always better than the old way—and that if you aren’t disrupting everything, you are losing—has come to constitute a new orthodoxy of business thinking....
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Prix courant: 25,24$ ou 1 crédit
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The Ideal Team Player
- How to Recognize and Cultivate the Three Essential Virtues
- Auteur(s): Patrick M. Lencioni
- Durée: 8 h
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In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player. In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues.
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The Ideal Team Player
- How to Recognize and Cultivate the Three Essential Virtues
- Durée: 8 h
- Date de publication: 2024-12-24
- Langue: Anglais
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In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player....
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Prix courant: 30,69$ ou 1 crédit
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Auteur(s): Doug Lipp
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
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In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
- Date de publication: 2021-07-23
- Langue: Anglais
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Leadership lessons from the iconic brand you can use to drive Disney-style success....
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Prix courant: 18,38$ ou 1 crédit
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Road to Flourishing
- Eight Keys to Boost Employee Engagement and Well-Being
- Auteur(s): Al Lopus, Cory Hartman, Peter Greer - foreword
- Narrateur(s): William Sarris
- Durée: 6 h et 52 min
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How can we create workplaces where people thrive and love what they do and where they work? Al Lopus, cofounder and CEO of Best Christian Workplaces Institute, has studied hundreds of organizations to discover eight key drivers in companies with healthy cultures and engaged employees. With compelling case studies, behind-the-curtain revelations, and enlightening personal anecdotes, Road to Flourishing will motivate leaders, managers, and their teams to reimagine, reassess, and renew their commitment to building healthy work cultures where everyone can flourish.
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Road to Flourishing
- Eight Keys to Boost Employee Engagement and Well-Being
- Narrateur(s): William Sarris
- Durée: 6 h et 52 min
- Date de publication: 2022-04-19
- Langue: Anglais
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Al Lopus, cofounder and CEO of Best Christian Workplaces Institute, has studied hundreds of organizations to discover eight key drivers in companies with healthy cultures and engaged employees....
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Prix courant: 22,26$ ou 1 crédit
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Auteur(s): Dick Grote
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
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The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements. The book still delivers on that promise, and in this revised edition, Dick Grote provides new insights, along with sample dialogues, memos, and worksheets.
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Date de publication: 2014-03-12
- Langue: Anglais
- The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements....
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Prix courant: 26,40$ ou 1 crédit
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Engaging Emergence
- Turning Upheaval into Opportunity
- Auteur(s): Peggy Holman
- Narrateur(s): Caroline Miller
- Durée: 6 h et 20 min
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Leading thinker and change consultant Peggy Holman provides leaders, trainers, and other agents of change grappling with disruption with a theory of "emergence" and tools for fostering it in organizations.
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Engaging Emergence
- Turning Upheaval into Opportunity
- Narrateur(s): Caroline Miller
- Durée: 6 h et 20 min
- Date de publication: 2013-11-15
- Langue: Anglais
- Leading thinker and change consultant Peggy Holman provides leaders, trainers, and other agents of change grappling with disruption with a theory of "emergence" and tools for fostering it in organizations....
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Prix courant: 26,40$ ou 1 crédit
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Dream Teams
- Working Together Without Falling Apart
- Auteur(s): Shane Snow
- Narrateur(s): Shane Snow, Aaron Walton
- Durée: 6 h et 51 min
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Award-winning entrepreneur and journalist Shane Snow reveals the counterintuitive reasons why so many partnerships and groups break down - and why some break through. The best teams are more than the sum of their parts, but why does collaboration so often fail to fulfill this promise? In Dream Teams, Snow takes us on an adventure through history, neuroscience, psychology, and business, exploring what separates groups that simply get by together from those that get better together.
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Dream Teams
- Working Together Without Falling Apart
- Narrateur(s): Shane Snow, Aaron Walton
- Durée: 6 h et 51 min
- Date de publication: 2018-06-05
- Langue: Anglais
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Shane Snow reveals the counterintuitive reasons why so many partnerships and groups break down - and why some break through. In Dream Teams, Snow takes us through history and more, exploring what separates groups that simply get by together from those that get better together....
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Prix courant: 20,40$ ou 1 crédit
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Lead. Care. Win.
- Auteur(s): Dan Pontefract
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one.
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What we need right now!!
- Écrit par David Doyle le 2023-04-04
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Lead. Care. Win.
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
- Date de publication: 2020-11-07
- Langue: Anglais
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one....
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One Minute Mentoring
- How to Find and Work with a Mentor - and Why You'll Benefit from Being One
- Auteur(s): Ken Blanchard, Claire Diaz-Ortiz
- Narrateur(s): Dan Woren
- Durée: 2 h et 14 min
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Positive mentoring relationships can change the way we lead and help us succeed. In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring, giving listeners great insight into the power and influence of mentoring and encouraging them to pursue their own mentoring relationships.
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One Minute Mentoring
- How to Find and Work with a Mentor - and Why You'll Benefit from Being One
- Narrateur(s): Dan Woren
- Durée: 2 h et 14 min
- Date de publication: 2017-05-02
- Langue: Anglais
- Positive mentoring relationships can change the way we lead and help us succeed....
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Prix courant: 13,97$ ou 1 crédit
Prix réduit: 13,97$ ou 1 crédit
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Version intégrale
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Au global
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Performance
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Histoire
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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