Organizational Leadership
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Auteur(s): Robert Spector, breAnne O. Reeves
- Narrateur(s): Eric Pollins
- Durée: 6 h et 14 min
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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Inspirants!!!
- Écrit par JF Boyer le 2019-01-16
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Narrateur(s): Eric Pollins
- Durée: 6 h et 14 min
- Date de publication: 2017-11-21
- Langue: Anglais
- The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service....
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Prix courant: 25,00$ ou 1 crédit
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Why Smart Executives Fail
- And What You Can Learn from Their Mistakes
- Auteur(s): Sydney Finkelstein
- Narrateur(s): Don Hagen
- Durée: 12 h et 14 min
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In Why Smart Executives Fail, Sydney Finkelstein uncovers - with startling clarity and unassailable documentation - the causes regularly responsible for major business breakdowns. Why Smart Executives Fail relates the stories of great business disasters and demonstrates that there are specific, identifiable ways in which many businesses regularly make themselves vulnerable to failure.
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Why Smart Executives Fail
- And What You Can Learn from Their Mistakes
- Narrateur(s): Don Hagen
- Durée: 12 h et 14 min
- Date de publication: 2016-02-23
- Langue: Anglais
- A definitive study of executive failures - why they happen and how to prevent them....
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Prix courant: 27,77$ ou 1 crédit
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Don't Be a F--king Dick
- Leadership for Vibrant Communities
- Auteur(s): Howie Milstein
- Narrateur(s): Howie Milstein
- Durée: 1 h et 39 min
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In DBAFD, Milstein asserts that it’s incumbent upon leadership to promote and model strong, meaningful relationships throughout the community. At the basis of all relationships is trust, and while trust can be built through competency, reliability, and intimacy, it is easily destroyed when leaders’ raging egos are manifested too much of the time.
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everyone should read this book!!
- Écrit par Alissa le 2024-03-18
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Don't Be a F--king Dick
- Leadership for Vibrant Communities
- Narrateur(s): Howie Milstein
- Durée: 1 h et 39 min
- Date de publication: 2020-08-20
- Langue: Anglais
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In DBAFD, Milstein asserts that it’s incumbent upon leadership to promote and model strong, meaningful relationships throughout the community....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Grow: How Ideals Power Growth and Profit at the World's Greatest Companies
- Auteur(s): Jim Stengel
- Narrateur(s): Marc Cashman
- Durée: 10 h et 19 min
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Ten years of research uncover the secret source of growth and profit...Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin. They dominate their categories, create new categories, and maximize profit in the long term. Pulling from a unique 10 year growth study involving 50,000 brands, Jim Stengel shows how the world's 50 best businesses have a cause and effect relationship between financial performance and their ability to connect.
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Grow: How Ideals Power Growth and Profit at the World's Greatest Companies
- Narrateur(s): Marc Cashman
- Durée: 10 h et 19 min
- Date de publication: 2011-12-27
- Langue: Anglais
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Ten years of research uncover the secret source of growth and profit...Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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Anti-Racist Leadership
- How to Transform Corporate Culture in a Race-Conscious World
- Auteur(s): James D. White, Krista White - contributor
- Narrateur(s): Bill Andrew Quinn
- Durée: 5 h et 55 min
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Business leaders, you hold an important position in the power structure, and you have the unique ability to reach thousands of employees and millions of consumers with your leadership. It's time for you to build a truly diverse, equitable, and inclusive work environment. This book is the comprehensive plan for leaders who are ready to get serious about diversity, equity, and inclusion (DEI) and creating an anti-racist company culture.
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Anti-Racist Leadership
- How to Transform Corporate Culture in a Race-Conscious World
- Narrateur(s): Bill Andrew Quinn
- Durée: 5 h et 55 min
- Date de publication: 2022-03-22
- Langue: Anglais
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This book is the comprehensive plan for leaders who are ready to get serious about diversity, equity, and inclusion (DEI) and creating an anti-racist company culture....
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Prix courant: 22,26$ ou 1 crédit
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Pre-Accident Investigations
- An Introduction to Organizational Safety
- Auteur(s): Todd Conklin
- Narrateur(s): John Chancer
- Durée: 6 h et 38 min
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Time-pressed professionals looking for practical guidance to shape their current or future safety programs should use this book. Pre-Accident Investigations: An Introduction to Organizational Safety helps to identify complex potential incidents before they take place. Based around the New View of human error, it offers established human performance theory in a highly practical context.
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Pre-Accident Investigations
- An Introduction to Organizational Safety
- Narrateur(s): John Chancer
- Durée: 6 h et 38 min
- Date de publication: 2022-06-07
- Langue: Anglais
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Time-pressed professionals looking for practical guidance to shape their current or future safety programs should use this book. Pre-Accident Investigations: An Introduction to Organizational Safety helps to identify complex potential incidents before they take place....
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Prix courant: 26,00$ ou 1 crédit
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What If?
- 10th Anniversary Edition: Short Stories to Spark Inclusion & Diversity Dialogue
- Auteur(s): Steve L. Robbins PhD
- Narrateur(s): David Shih
- Durée: 6 h et 28 min
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This 10th anniversary edition of the beloved classic features 10 new stories written by Dr. Robbins that help listeners gain deeper insight into the role our brains play in shaping our thoughts and actions, and what we can do to be more curious and open-minded in our diverse world. Based on his study of the fields of behavioral science and cognitive neuroscience, Robbins explores unconscious bias in many of its forms, including availability bias, confirmation bias, anchoring bias, and others.
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What If?
- 10th Anniversary Edition: Short Stories to Spark Inclusion & Diversity Dialogue
- Narrateur(s): David Shih
- Durée: 6 h et 28 min
- Date de publication: 2019-08-27
- Langue: Anglais
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From incomparable storyteller and beloved diversity and inclusion expert, Steve L. Robbins, comes the 10th anniversary edition of his classic book, What If?, used by scores of companies globally for diversity training....
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Prix courant: 22,26$ ou 1 crédit
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SET for Inclusion
- An Underlying Methodology for Achieving Your Inclusion Dividend
- Auteur(s): Mark Kaplan, Mason Donovan
- Narrateur(s): Tavia Gilbert
- Durée: 2 h et 26 min
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The authors discuss the current research on unconscious bias and insider-outsider dynamics and focus on how to translate that current research into best practice for leaders. SET for Inclusion follows the stories of three diverse characters in a large modern organization - a top executive, a middle manager, and an individual contributor. Each of these characters is working to make inclusiveness real, to provide tangible benefits for them as individuals and for the organization.
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SET for Inclusion
- An Underlying Methodology for Achieving Your Inclusion Dividend
- Narrateur(s): Tavia Gilbert
- Durée: 2 h et 26 min
- Date de publication: 2015-06-19
- Langue: Anglais
- The authors discuss the current research on unconscious bias and insider-outsider dynamics and focus on how to translate that current research into best practice for leaders....
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Prix courant: 13,00$ ou 1 crédit
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Brave New Work
- Are You Ready to Reinvent Your Organization?
- Auteur(s): Aaron Dignan
- Narrateur(s): Aaron Dignan
- Durée: 8 h et 10 min
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When fast-scaling startups and global organizations get stuck, they call Aaron Dignan. In this book, he reveals his proven approach for eliminating red tape, dissolving bureaucracy, and doing the best work of your life.
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One of my top recommended books
- Écrit par Brittney Larsen le 2020-05-15
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Brave New Work
- Are You Ready to Reinvent Your Organization?
- Narrateur(s): Aaron Dignan
- Durée: 8 h et 10 min
- Date de publication: 2019-02-19
- Langue: Anglais
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When fast-scaling startups and global organizations get stuck, they call Aaron Dignan. In this book, he reveals his proven approach for eliminating red tape, dissolving bureaucracy, and doing the best work of your life....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- Auteur(s): Jeffrey K. Liker, Karyn Ross
- Narrateur(s): Doug Greene
- Durée: 15 h et 41 min
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A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- Narrateur(s): Doug Greene
- Durée: 15 h et 41 min
- Date de publication: 2021-08-11
- Langue: Anglais
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The world's best-selling Lean expert shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way....
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Prix courant: 28,72$ ou 1 crédit
Prix réduit: 28,72$ ou 1 crédit
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Reimagine Inclusion
- Debunking 13 Myths to Transform Your Workplace
- Auteur(s): Mita Mallick
- Narrateur(s): Mita Mallick
- Durée: 6 h et 54 min
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Veteran DEI leader Mita Mallick debunks thirteen myths that hold us back from transforming our workplaces. She delivers powerful storytelling combined with practical and hands-on ways for us to be more inclusive leaders. She teaches us that when we show up as more inclusive leaders, we have the power to change our organizations, ultimately creating a ripple effect across our ecosystem.
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Reimagine Inclusion
- Debunking 13 Myths to Transform Your Workplace
- Narrateur(s): Mita Mallick
- Durée: 6 h et 54 min
- Date de publication: 2023-11-28
- Langue: Anglais
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Reimagining what inclusion can look like in our organizations starts with understanding why these thirteen DEI myths are not true—with effective strategies for implementing transformative inclusivity....
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Prix courant: 21,92$ ou 1 crédit
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The Great Chair
- A Window on Effective Board Leadership
- Auteur(s): Brian Hayward
- Narrateur(s): RP Singh
- Durée: 7 h et 11 min
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With nearly four decades of experience with the good, bad, and ugly of the board universe, Brian Hayward hones in on practical ways to develop the thinking and behaviour necessary for anyone taking this seat. Through real-life examples, and stories featuring Paul McCartney, Kalahari bushmen, Robert Maxwell, camels, Buddhist parables, and the Boeing 737 Max, listeners will see how chairing a board requires leadership competency of its own (distinct from being a director).
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The Great Chair
- A Window on Effective Board Leadership
- Narrateur(s): RP Singh
- Durée: 7 h et 11 min
- Date de publication: 2021-04-21
- Langue: Anglais
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With nearly four decades of experience with the good, bad, and ugly of the board universe, Brian Hayward hones in on practical ways to develop the thinking and behaviour necessary for anyone taking this seat....
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Prix courant: 25,00$ ou 1 crédit
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The Solution Revolution
- How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems
- Auteur(s): William Eggers, Paul Macmillan
- Narrateur(s): Rick Adamson
- Durée: 8 h et 41 min
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It’s clear that in today’s era of fiscal constraints and political gridlock, we can no longer turn to government alone to tackle towering social problems. What’s required is a new, more collaborative and productive economic system. The Solution Revolution brings hope - revealing just such a burgeoning new economy where players from across the spectrum of business, government, philanthropy, and social enterprise converge to solve big problems and create public value.
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The Solution Revolution
- How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems
- Narrateur(s): Rick Adamson
- Durée: 8 h et 41 min
- Date de publication: 2014-04-30
- Langue: Anglais
- It’s clear that in today’s era of fiscal constraints and political gridlock, we can no longer turn to government alone to tackle towering social problems....
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Prix courant: 25,69$ ou 1 crédit
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The Art of Opportunity
- How to Build Growth and Ventures Through Strategic Innovation and Visual Thinking
- Auteur(s): Marc Sniukas, Parker Lee, Matt Morasky
- Narrateur(s): Tim Andres Pabon
- Durée: 5 h et 46 min
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The Art of Opportunity offers a path toward new growth, providing the perspective and methods you need to make innovation happen. Written by a team of experts with both academic and industry experience - and a client roster composed of some of the world's leading companies - this book provides you with the necessary tools to help you capture growth instead of chasing it.
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Couldn’t Finish
- Écrit par Bookman le 2020-01-04
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The Art of Opportunity
- How to Build Growth and Ventures Through Strategic Innovation and Visual Thinking
- Narrateur(s): Tim Andres Pabon
- Durée: 5 h et 46 min
- Date de publication: 2017-02-14
- Langue: Anglais
- The Art of Opportunity offers a path toward new growth, providing the perspective and methods you need to make innovation happen....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Business Ethics for Better Behavior
- Auteur(s): Jason Brennan, William English, John Hasnas, Autres
- Narrateur(s): Asa Siegel
- Durée: 11 h et 43 min
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Business Ethics for Better Behavior concisely answers the three most pressing ethical questions business professionals face: What makes business practices right or wrong? Why do normal, decent businesspeople of good will sometimes do the wrong thing? And how can we use the answer to these questions to get ourselves, our coworkers, our bosses, and our employees to behave better?
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Business Ethics for Better Behavior
- Narrateur(s): Asa Siegel
- Durée: 11 h et 43 min
- Date de publication: 2022-02-15
- Langue: Anglais
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Business Ethics for Better Behavior concisely answers the three most pressing ethical questions business professionals face....
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Prix courant: 22,26$ ou 1 crédit
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The Burnout Challenge
- Managing People’s Relationships with Their Jobs
- Auteur(s): Christina Maslach, Michael P. Leiter
- Narrateur(s): Chloe Cannon
- Durée: 7 h et 48 min
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Citing a wealth of research data and drawing on illustrative anecdotes, The Burnout Challenge shows how organizations can change to promote sustainable productivity. Christina Maslach and Michael P. Leiter provide useful tools for identifying the signs of employee burnout, most often exhaustion, cynicism, and ineffectiveness. They also advise managers on assembling and interpreting worker self-evaluation surveys, which can reveal workplace problems and potential solutions. And when it comes to implementing change, Maslach and Leiter offer practical, evidence-driven guidance.
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The Burnout Challenge
- Managing People’s Relationships with Their Jobs
- Narrateur(s): Chloe Cannon
- Durée: 7 h et 48 min
- Date de publication: 2022-11-15
- Langue: Anglais
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Two pioneering researchers identify key causes of workplace burnout and reveal what managers can do to promote increased productivity and health....
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Prix courant: 22,26$ ou 1 crédit
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Corporate Confidential
- 50 Secrets Your Company Doesn’t Want You to Know - and What to Do About Them
- Auteur(s): Cynthia Shapiro
- Narrateur(s): Vanessa Daniels
- Durée: 6 h et 22 min
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Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them. Shapiro pulls no punches, giving listeners an inside look at a secret world of hidden agendas they would never normally see: a world of insider information and insights that can save a career.
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Cynical but enlightening
- Écrit par Utilisateur anonyme le 2020-05-08
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Corporate Confidential
- 50 Secrets Your Company Doesn’t Want You to Know - and What to Do About Them
- Narrateur(s): Vanessa Daniels
- Durée: 6 h et 22 min
- Date de publication: 2018-10-30
- Langue: Anglais
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Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them....
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Prix courant: 22,26$ ou 1 crédit
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The Art of Being Indispensable at Work
- Win Influence, Beat Overcommitment, and Get the Right Things Done
- Auteur(s): Bruce Tulgan
- Narrateur(s): Mike Chamberlain
- Durée: 6 h et 15 min
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Even amid the seeming chaos of the matrix organization - where you are constantly being asked to do things by people who aren't your boss - there is always that special person who seems indispensable, who seems to thrive on complexity, and who is able to stay focused and positive and get the right things done: This is the go-to person. In this game-changing book, Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Tulgan shows how go-to people not only behave differently, but also think differently.
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The Art of Being Indispensable at Work
- Win Influence, Beat Overcommitment, and Get the Right Things Done
- Narrateur(s): Mike Chamberlain
- Durée: 6 h et 15 min
- Date de publication: 2020-07-21
- Langue: Anglais
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What's the secret to being indispensable - a true go-to person - in today's workplace? Find out....
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Prix courant: 22,26$ ou 1 crédit
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Zconomy
- How Gen Z Will Change the Future of Business—and What to Do About It
- Auteur(s): Jason R. Dorsey, Denise Villa
- Narrateur(s): Jason R. Dorsey, Denise Villa
- Durée: 9 h et 28 min
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The most complete and authoritative guide to Gen Z, describing how leaders must adapt their employment, sales and marketing, product, and growth strategies to attract and keep this important new generation of customers, employees, and trendsetters. Gen Z changes everything. Today’s businesses are not built to sell and market the way Gen Z shops and buys, or to recruit and employ Gen Z the way they find and keep jobs. Leaders need answers now as gen Z is the fastest growing generation of employees and the most important group of consumer trendsetters.
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A GenZier’s Review
- Écrit par Matt le 2020-10-19
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Zconomy
- How Gen Z Will Change the Future of Business—and What to Do About It
- Narrateur(s): Jason R. Dorsey, Denise Villa
- Durée: 9 h et 28 min
- Date de publication: 2020-09-22
- Langue: Anglais
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The most complete and authoritative guide to Gen Z, describing how leaders must adapt their employment, sales and marketing, product, and growth strategies to attract and keep this important new generation of customers, employees, and trendsetters....
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Prix courant: 31,46$ ou 1 crédit
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The Heart of Change
- Real-Life Stories of How People Change Their Organizations
- Auteur(s): John P. Kotter, Dan S. Cohen
- Narrateur(s): Oliver Wyman
- Durée: 5 h et 33 min
- Version intégrale
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Au global
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Performance
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Histoire
Kotter and co-author Dan S. Cohen delve deeper into the subject of change to get to the heart of how change actually happens. Through compelling, real-life stories from people in the trenches, in all kinds of organizations, the authors attack the fundamental problem that underlies every major transformation: How do you go beyond simply getting your message across to truly changing people's behavior?
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The Heart of Change
- Real-Life Stories of How People Change Their Organizations
- Narrateur(s): Oliver Wyman
- Durée: 5 h et 33 min
- Date de publication: 2008-02-07
- Langue: Anglais
- Kotter and co-author Dan S. Cohen delve deeper into the subject of change to get to the heart of how change actually happens....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
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Prix courant: 19,53$ ou 1 crédit
Prix réduit: 19,53$ ou 1 crédit
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