Organizational Leadership
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Awakening Compassion at Work
- The Quiet Power that Elevates People and Organizations
- Auteur(s): Monica Worline, Jane E. Dutton
- Narrateur(s): Caroline Miller
- Durée: 6 h et 44 min
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We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.
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Awakening Compassion at Work
- The Quiet Power that Elevates People and Organizations
- Narrateur(s): Caroline Miller
- Durée: 6 h et 44 min
- Date de publication: 2017-01-16
- Langue: Anglais
- We are living in an epidemic of disengagement and despair that calls us to action....
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Prix courant: 25,20$ ou 1 crédit
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The Silo Effect
- The Peril of Expertise and the Promise of Breaking Down Barriers
- Auteur(s): Gillian Tett
- Narrateur(s): Fiona Hardingham
- Durée: 10 h et 6 min
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From award-winning columnist and journalist Gillian Tett comes a brilliant examination of how our tendency to create functional departments - silos - hinders our work and how some people and organizations can break those silos down to unleash innovation.
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The Silo Effect
- The Peril of Expertise and the Promise of Breaking Down Barriers
- Narrateur(s): Fiona Hardingham
- Durée: 10 h et 6 min
- Date de publication: 2015-09-01
- Langue: Anglais
- From award-winning columnist and journalist Gillian Tett comes a brilliant examination of how our tendency to create functional departments - silos - hinders our work....
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Prix courant: 25,24$ ou 1 crédit
Prix réduit: 25,24$ ou 1 crédit
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Sync or Swim
- A Fable About Workplace Communication and Coming Together in a Crisis
- Auteur(s): Gary Chapman, Paul White, Harold Myra
- Narrateur(s): Aimee Lilly
- Durée: 1 h et 29 min
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Before you can lead change, you must first learn to communicate effectively.Sync or Swim will help you: break through apathy and cynicism to inspire teamwork; empower and energize frustrated colleagues; and create an engaging work environment.
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Sync or Swim
- A Fable About Workplace Communication and Coming Together in a Crisis
- Narrateur(s): Aimee Lilly
- Durée: 1 h et 29 min
- Date de publication: 2014-12-28
- Langue: Anglais
- Sync or Swim will help you: break through apathy and cynicism to inspire teamwork; empower and energize frustrated colleagues....
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Prix courant: 15,14$ ou 1 crédit
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Trust-Based Leadership: Marine Corps Leadership Concepts for Today's Business Leaders
- Auteur(s): Mike Ettore
- Narrateur(s): Mark Winston, Mike Ettore
- Durée: 16 h et 21 min
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This audiobook details how the author effectively adapted and applied Marine Corps leadership concepts while serving as a business leader - and how he leverages the Trust-Based Leadership™ model to help others become world-class leaders. Mike is highly regarded for his unique ability to help leaders rapidly elevate their skills as they create and sustain high-performance teams. He wrote this audiobook to help leaders at all levels maximize their potential and become world class leaders.
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Trust-Based Leadership: Marine Corps Leadership Concepts for Today's Business Leaders
- Narrateur(s): Mark Winston, Mike Ettore
- Durée: 16 h et 21 min
- Date de publication: 2021-06-24
- Langue: Anglais
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This audiobook details how the author effectively adapted and applied Marine Corps leadership concepts while serving as a business leader - and how he leverages the Trust-Based Leadership model to help others become world-class leaders....
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Prix courant: 31,26$ ou 1 crédit
Prix réduit: 31,26$ ou 1 crédit
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Reimagine Inclusion
- Debunking 13 Myths to Transform Your Workplace
- Auteur(s): Mita Mallick
- Narrateur(s): Mita Mallick
- Durée: 6 h et 54 min
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Veteran DEI leader Mita Mallick debunks thirteen myths that hold us back from transforming our workplaces. She delivers powerful storytelling combined with practical and hands-on ways for us to be more inclusive leaders. She teaches us that when we show up as more inclusive leaders, we have the power to change our organizations, ultimately creating a ripple effect across our ecosystem.
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Reimagine Inclusion
- Debunking 13 Myths to Transform Your Workplace
- Narrateur(s): Mita Mallick
- Durée: 6 h et 54 min
- Date de publication: 2023-11-28
- Langue: Anglais
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Reimagining what inclusion can look like in our organizations starts with understanding why these thirteen DEI myths are not true—with effective strategies for implementing transformative inclusivity....
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Prix courant: 21,92$ ou 1 crédit
Prix réduit: 21,92$ ou 1 crédit
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Grow: How Ideals Power Growth and Profit at the World's Greatest Companies
- Auteur(s): Jim Stengel
- Narrateur(s): Marc Cashman
- Durée: 10 h et 19 min
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Ten years of research uncover the secret source of growth and profit...Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin. They dominate their categories, create new categories, and maximize profit in the long term. Pulling from a unique 10 year growth study involving 50,000 brands, Jim Stengel shows how the world's 50 best businesses have a cause and effect relationship between financial performance and their ability to connect.
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Grow: How Ideals Power Growth and Profit at the World's Greatest Companies
- Narrateur(s): Marc Cashman
- Durée: 10 h et 19 min
- Date de publication: 2011-12-27
- Langue: Anglais
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Ten years of research uncover the secret source of growth and profit...Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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Great Mondays
- How to Design a Company Culture Employees Love
- Auteur(s): Josh Levine
- Narrateur(s): Josh Levine
- Durée: 3 h et 27 min
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Evidence shows culture drives fiscal performance. It's no secret that a toxic work culture can drive away employees and drive down profits. Creating a dynamic work culture that promotes both employee and business growth is key to ensuring an organization's success. However, culture is a moving target and hard to get right. In Great Mondays, brand strategist Josh Levine introduces a proven formula for building and managing a workplace culture that maximizes employee engagement, performance, and retention for long-term business success.
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Great Mondays
- How to Design a Company Culture Employees Love
- Narrateur(s): Josh Levine
- Durée: 3 h et 27 min
- Date de publication: 2021-08-05
- Langue: Anglais
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Brand strategist Josh Levine introduces a proven formula for building and managing a workplace culture that maximizes employee engagement, performance, and retention for long-term business success....
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Prix courant: 14,93$ ou 1 crédit
Prix réduit: 14,93$ ou 1 crédit
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Unfear
- Transform Your Organization to Create Breakthrough Performance and Employee Well-Being
- Auteur(s): Gaurav Bhatnagar, Mark Minukas
- Narrateur(s): Mark Owen
- Durée: 8 h et 25 min
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In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It’s only possible with a culture of unfear.
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Unfear
- Transform Your Organization to Create Breakthrough Performance and Employee Well-Being
- Narrateur(s): Mark Owen
- Durée: 8 h et 25 min
- Date de publication: 2021-10-26
- Langue: Anglais
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In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success....
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Prix courant: 40,04$ ou 1 crédit
Prix réduit: 40,04$ ou 1 crédit
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Faster Cheaper Better
- Auteur(s): Michael Hammer, Lisa Hershman
- Narrateur(s): George K. Wilson
- Durée: 10 h et 16 min
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The central problem Hammer saw is that despite good intentions, companies don’t perform at the levels they need to because the way they do things is screwed up. This book is a tool kit for how to do things right, providing its listeners with the skills to make deep and fundamental changes in how companies do their work.
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Faster Cheaper Better
- Narrateur(s): George K. Wilson
- Durée: 10 h et 16 min
- Date de publication: 2011-01-10
- Langue: Anglais
- This book is a tool kit for how to do things right, providing its listeners with the skills to make deep and fundamental changes in how companies do their work....
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Prix courant: 26,83$ ou 1 crédit
Prix réduit: 26,83$ ou 1 crédit
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Visionary Leadership in a Turbulent World
- Thriving in the New VUCA Context
- Auteur(s): Rob Elkington, Madeleine van der Steege, Judith Glick-Smith, Autres
- Narrateur(s): Christina Henry
- Durée: 5 h et 39 min
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Visionary Leadership in a Turbulent World: Thriving in the New VUCA Context is the thoughtful analysis of nine expert authors from around the globe who put VUCA under the microscope and take the listener on a journey that looks at VUCA from a number of different leadership perspectives. Through their research and writing these nine authors seek to provide sense-making and insights that are combined with practical tips and frameworks to help leadership embrace this new VUCA context and learn how to thrive within it.
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Visionary Leadership in a Turbulent World
- Thriving in the New VUCA Context
- Narrateur(s): Christina Henry
- Durée: 5 h et 39 min
- Date de publication: 2019-08-09
- Langue: Anglais
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Visionary Leadership in a Turbulent World: Thriving in the New VUCA Context is the thoughtful analysis of nine expert authors from around the globe who put VUCA under the microscope....
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Prix courant: 25,00$ ou 1 crédit
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Trust and Betrayal in the Workplace
- Building Effective Relationships in Your Organization
- Auteur(s): Dennis Reina PhD, Michelle Reina PhD
- Narrateur(s): Erik Synnestvedt
- Durée: 5 h et 59 min
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Trust is a nonnegotiable for high -erforming relationships and organizations. Yet trust is fragile, and 90 percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility--not just leaders--to build and sustain trust in their workplaces.
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Trust and Betrayal in the Workplace
- Building Effective Relationships in Your Organization
- Narrateur(s): Erik Synnestvedt
- Durée: 5 h et 59 min
- Date de publication: 2015-01-27
- Langue: Anglais
- Trust and Betrayal in the Workplace empowers everyone at every level of responsibility--not just leaders--to build and sustain trust in their workplaces....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Auteur(s): Martin Lindstrom
- Narrateur(s): Robert Fass
- Durée: 7 h et 16 min
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A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office.
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The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Narrateur(s): Robert Fass
- Durée: 7 h et 16 min
- Date de publication: 2021-01-19
- Langue: Anglais
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A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office....
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Prix courant: 25,63$ ou 1 crédit
Prix réduit: 25,63$ ou 1 crédit
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The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- Auteur(s): Bob Maurer, Leigh Ann Hirschman
- Narrateur(s): Bob Maurer
- Durée: 4 h et 8 min
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UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.
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The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- Narrateur(s): Bob Maurer
- Durée: 4 h et 8 min
- Date de publication: 2012-11-06
- Langue: Anglais
- The easy-to-implement guide to driving organizational change by applying the proven concept of kaizen....
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Prix courant: 23,31$ ou 1 crédit
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Helping
- How to Offer, Give, and Receive Help (The Humble Leadership Series, Book 1)
- Auteur(s): Edgar Schein
- Narrateur(s): Joe Bronzi
- Durée: 5 h et 5 min
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Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier?
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Helping
- How to Offer, Give, and Receive Help (The Humble Leadership Series, Book 1)
- Narrateur(s): Joe Bronzi
- Série: The Humble Leadership Series, Livre 1
- Durée: 5 h et 5 min
- Date de publication: 2019-06-25
- Langue: Anglais
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Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help....
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Prix courant: 21,16$ ou 1 crédit
Prix réduit: 21,16$ ou 1 crédit
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The Ten Faces of Innovation
- Auteur(s): Tom Kelley, Jonathan Littman
- Narrateur(s): Stow Lovejoy
- Durée: 8 h et 49 min
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Tom Kelley, author of The Art of Innovation and the general manager of IDEO, the world-famous design firm, illuminates the strategies IDEO used to beat the devil's advocate and drive creativity throughout the organization.
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The Ten Faces of Innovation
- Narrateur(s): Stow Lovejoy
- Durée: 8 h et 49 min
- Date de publication: 2006-07-13
- Langue: Anglais
- The Ten Faces of Innovation is an extraordinary guide to nurturing and sustaining a culture of continuous innovation and renewal....
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Prix courant: 31,26$ ou 1 crédit
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Collaborative Intelligence
- Thinking with People Who Think Differently
- Auteur(s): Dawna Markova, Angie McArthur
- Narrateur(s): Ellen Archer
- Durée: 8 h et 47 min
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Collaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency at a time when the way we think, interact, and innovate is shifting. In the past, "market share" companies ruled by hierarchy and top-down leadership. Today, the new market leaders are "mind share" companies, where influence is more important than power, and success relies on collaboration and the ability to inspire.
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Collaborative Intelligence
- Thinking with People Who Think Differently
- Narrateur(s): Ellen Archer
- Durée: 8 h et 47 min
- Date de publication: 2015-08-11
- Langue: Anglais
- Collaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency....
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Prix courant: 20,40$ ou 1 crédit
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The Genius of Opposites: How Introverts and Extroverts Achieve Extraordinary Results Together
- Auteur(s): Jennifer B. Kahnweiler PhD
- Narrateur(s): Tiffany Williams
- Durée: 2 h et 39 min
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Jennifer Kahnweiler offers a five-step process that will enable introverts and extroverts to work together harmoniously and achieve more than they ever could on their own. The process can be precarious. The key, Kahnweiler says, is to remember that these relationships are most successful when opposites stop emphasizing their differences and use approaches that focus them both on moving toward results.
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The Genius of Opposites: How Introverts and Extroverts Achieve Extraordinary Results Together
- Narrateur(s): Tiffany Williams
- Durée: 2 h et 39 min
- Date de publication: 2015-08-05
- Langue: Anglais
- Jennifer Kahnweiler offers a five-step process that will enable introverts and extroverts to work together harmoniously and achieve more than they ever could on their own....
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Prix courant: 16,11$ ou 1 crédit
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Lessons from the Hanoi Hilton
- Six Characteristics of High-Performance Teams
- Auteur(s): Peter Fretwell, Taylor Baldwin Kiland
- Narrateur(s): Kevin T. Collins
- Durée: 5 h et 41 min
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Why were the American POWs imprisoned at the Hanoi Hilton so resilient in captivity and so successful in their subsequent careers? This book presents six principles practiced within the POW organizational culture that can be used to develop high-performance teams everywhere. The authors offer examples from both the POWs’ time in captivity and their later professional lives that identify, in real-life situations, the characteristics necessary for sustainable, high-performance teamwork.
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Lessons from the Hanoi Hilton
- Six Characteristics of High-Performance Teams
- Narrateur(s): Kevin T. Collins
- Durée: 5 h et 41 min
- Date de publication: 2013-10-21
- Langue: Anglais
- This book presents six principles practiced within the POW organizational culture that can be used to develop high-performance teams everywhere....
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Prix courant: 23,75$ ou 1 crédit
Prix réduit: 23,75$ ou 1 crédit
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HBR's 10 Must Reads on Platforms and Ecosystems
- Auteur(s): Harvard Business Review
- Narrateur(s): Graham Rowat
- Durée: 5 h et 34 min
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Competition is moving beyond industry to ecosystem. Are you ready? In the shift from pipeline to platform, value is no longer created by your company's product or process alone - it's created through interactions. And the strategy you used to become an industry leader won't help you compete in an evolving and complex ecosystem. If you listen to nothing else on platforms and ecosystems, listen to these 10 articles by experts in the field.
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HBR's 10 Must Reads on Platforms and Ecosystems
- Narrateur(s): Graham Rowat
- Série: HBR's 10 Must Reads series
- Durée: 5 h et 34 min
- Date de publication: 2020-11-24
- Langue: Anglais
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Competition is moving beyond industry to ecosystem. Are you ready? In the shift from pipeline to platform, value is no longer created by your company's product or process alone - it's created through interactions....
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