Organizational Leadership
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Auteur(s): Robert Spector, breAnne O. Reeves
- Narrateur(s): Eric Pollins
- Durée: 6 h et 14 min
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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Inspirants!!!
- Écrit par JF Boyer le 2019-01-16
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Narrateur(s): Eric Pollins
- Durée: 6 h et 14 min
- Date de publication: 2017-11-21
- Langue: Anglais
- The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service....
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Prix courant: 25,00$ ou 1 crédit
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Reimagine Inclusion
- Debunking 13 Myths to Transform Your Workplace
- Auteur(s): Mita Mallick
- Narrateur(s): Mita Mallick
- Durée: 6 h et 54 min
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Veteran DEI leader Mita Mallick debunks thirteen myths that hold us back from transforming our workplaces. She delivers powerful storytelling combined with practical and hands-on ways for us to be more inclusive leaders. She teaches us that when we show up as more inclusive leaders, we have the power to change our organizations, ultimately creating a ripple effect across our ecosystem.
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Reimagine Inclusion
- Debunking 13 Myths to Transform Your Workplace
- Narrateur(s): Mita Mallick
- Durée: 6 h et 54 min
- Date de publication: 2023-11-28
- Langue: Anglais
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Reimagining what inclusion can look like in our organizations starts with understanding why these thirteen DEI myths are not true—with effective strategies for implementing transformative inclusivity....
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Prix courant: 21,92$ ou 1 crédit
Prix réduit: 21,92$ ou 1 crédit
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Leadership in Diversity and Inclusion
- Ultimate Management Guide to Challenging Bias, Creating Organizational Change and Building an Effective Diversity & Inclusion Strategy
- Auteur(s): Eleanor Bowes
- Narrateur(s): Tyla Shandro
- Durée: 5 h et 5 min
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Inside Leadership in Diversity and Inclusion, you’ll discover how a team brimming with different cultural backgrounds can create better innovation and ingenuity; the largest hurdles and how to overcome them; the true meaning behind the terms “microaggressions", “unconscious bias", “privilege", and “antiracism” and how these terms apply to your business, proven techniques that you can implement to bring about major change and inclusive leadership, and much more!
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Leadership in Diversity and Inclusion
- Ultimate Management Guide to Challenging Bias, Creating Organizational Change and Building an Effective Diversity & Inclusion Strategy
- Narrateur(s): Tyla Shandro
- Durée: 5 h et 5 min
- Date de publication: 2021-04-27
- Langue: Anglais
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Inside Leadership in Diversity and Inclusion, you’ll discover how a team brimming with different cultural backgrounds can create better innovation and ingenuity; the largest hurdles and how to overcome them; and more....
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- Auteur(s): Jeffrey K. Liker, Karyn Ross
- Narrateur(s): Doug Greene
- Durée: 15 h et 41 min
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A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- Narrateur(s): Doug Greene
- Durée: 15 h et 41 min
- Date de publication: 2021-08-11
- Langue: Anglais
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The world's best-selling Lean expert shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way....
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Prix courant: 28,72$ ou 1 crédit
Prix réduit: 28,72$ ou 1 crédit
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Conscious Accountability
- Deepen Connections, Elevate Results
- Auteur(s): David C. Tate, Marianne S. Pantalon, Daryn H. David
- Narrateur(s): Mike Lenz
- Durée: 8 h et 4 min
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Performance
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Results and relationships—managers and leaders no longer have to prioritize one over the other to build a culture of exceptional accountability. You don’t have to choose between being the hard-charging task master and being the easy-going people pleaser. By expanding your awareness to create deliberate intentions, take informed actions, and be responsible for your impact, you can achieve better business outcomes and experience greater satisfaction in doing so.
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Conscious Accountability
- Deepen Connections, Elevate Results
- Narrateur(s): Mike Lenz
- Durée: 8 h et 4 min
- Date de publication: 2023-02-14
- Langue: Anglais
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Elevate Your Work and Relationships Through Conscious Accountability....
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Prix courant: 22,21$ ou 1 crédit
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The Age of Agile
- How Smart Companies Are Transforming the Way Work Gets Done
- Auteur(s): Stephen Denning
- Narrateur(s): Tom Parks
- Durée: 10 h et 4 min
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An unstoppable business revolution is under way - and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything...all the time. They can deliver instant, intimate, frictionless value on a large scale.
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soap box
- Écrit par AndrewJ le 2022-05-10
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The Age of Agile
- How Smart Companies Are Transforming the Way Work Gets Done
- Narrateur(s): Tom Parks
- Durée: 10 h et 4 min
- Date de publication: 2018-02-28
- Langue: Anglais
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An unstoppable business revolution is under way - and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything...all the time....
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Prix courant: 32,00$ ou 1 crédit
Prix réduit: 32,00$ ou 1 crédit
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Create Amazing
- Turning Your Employees into Owners for Explosive Growth
- Auteur(s): Greg Graves
- Narrateur(s): Rich Miller
- Durée: 6 h et 19 min
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Economic injustice caused by wealth disparity is quickly becoming the hottest debated topic in America. Employee ownership is not the only answer for economic justice, but it can be a critical puzzle piece for tens of millions of Americans where the current inherent disadvantage of circumstance stands in their way. Create Amazing demonstrates how ownership can provide the ultimate competitive advantage to a growing company - and the nation.
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Create Amazing
- Turning Your Employees into Owners for Explosive Growth
- Narrateur(s): Rich Miller
- Durée: 6 h et 19 min
- Date de publication: 2021-05-11
- Langue: Anglais
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Employee ownership is not the only answer for economic justice, but it can be a critical puzzle piece for tens of millions of Americans where the current inherent disadvantage of circumstance stands in their way....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Teams That Work
- The Seven Drivers of Team Effectiveness
- Auteur(s): Scott Tannenbaum, Eduardo Salas
- Narrateur(s): Chris Andrew Ciulla
- Durée: 8 h et 35 min
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In the modern workplace, employees collaborate. Managers are expected to be effective team leaders and employees are expected to be valued teammates. But many teams struggle. Being part of a struggling team can be unpleasant, but it can also hurt your career and waste company resources.
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Teams That Work
- The Seven Drivers of Team Effectiveness
- Narrateur(s): Chris Andrew Ciulla
- Durée: 8 h et 35 min
- Date de publication: 2023-01-31
- Langue: Anglais
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In the modern workplace, employees collaborate. Managers are expected to be effective team leaders and employees are expected to be valued teammates. But many teams struggle. Being part of a struggling team can be unpleasant, but it can also hurt your career and waste company resources....
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Prix courant: 22,26$ ou 1 crédit
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From Intention to Impact
- A Practical Guide to Diversity, Equity, and Inclusion (Management on the Cutting Edge)
- Auteur(s): Malia C. Lazu
- Narrateur(s): Melanie Carey
- Durée: 7 h et 9 min
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In the aftermath of George Floyd’s murder, corporate America has doubled down on its public intentions to be more inclusive and equitable. Yet beyond the pledges it is difficult to see which system changes make a real difference. In From Intention to Impact, Malia Lazu draws on her background as a community organizer, her corporate career as a bank president, and now her experience as a leading DEI consultant to explain what has been holding organizations back and what they need to do better.
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From Intention to Impact
- A Practical Guide to Diversity, Equity, and Inclusion (Management on the Cutting Edge)
- Narrateur(s): Melanie Carey
- Durée: 7 h et 9 min
- Date de publication: 2024-02-06
- Langue: Anglais
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From Intention to Impact shows business leaders how to move their DEI efforts from intention to impact through strategy and culture change....
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Prix courant: 30,29$ ou 1 crédit
Prix réduit: 30,29$ ou 1 crédit
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The Power of Remote
- Building High-Performing Organizations That Thrive in the Virtual Workplace
- Auteur(s): Cynthia Watson, Shane Spraggs
- Narrateur(s): Zack Sage
- Durée: 7 h et 56 min
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With increased demand for hybrid and fully remote work styles, most firms understand that some form of distance work is here to stay—and have put some remote protocols in place. But many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents. This book will tell you how.
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The Power of Remote
- Building High-Performing Organizations That Thrive in the Virtual Workplace
- Narrateur(s): Zack Sage
- Durée: 7 h et 56 min
- Date de publication: 2023-03-27
- Langue: Anglais
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Many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents....
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Prix courant: 15,22$ ou 1 crédit
Prix réduit: 15,22$ ou 1 crédit
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The Empathetic Workplace
- 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
- Auteur(s): Katharine Manning
- Narrateur(s): Simona Chitescu-Weik
- Durée: 5 h et 41 min
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This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.
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The Empathetic Workplace
- 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
- Narrateur(s): Simona Chitescu-Weik
- Durée: 5 h et 41 min
- Date de publication: 2021-02-16
- Langue: Anglais
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This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma - including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more - the tools they need to be prepared for what lies ahead....
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Prix courant: 25,63$ ou 1 crédit
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Wake Me Up When the Data Is Over
- Auteur(s): Lori Silverman
- Narrateur(s): Kate Reading
- Durée: 9 h et 53 min
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Do you wish you could more fully engage your employees? Or reduce turnover by 25% or more? Do you need to quickly align staff around the organization's long-term strategy? Or achieve double-digit growth? Then this groundbreaking audiobook is for you.
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Wake Me Up When the Data Is Over
- Narrateur(s): Kate Reading
- Durée: 9 h et 53 min
- Date de publication: 2007-02-07
- Langue: Anglais
- Drawing on interviews with 171 public- and private-sector leaders, this audiobook goes beyond storytelling to reveal five keys to making stories work for you....
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Prix courant: 27,82$ ou 1 crédit
Prix réduit: 27,82$ ou 1 crédit
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Business Ethics for Better Behavior
- Auteur(s): Jason Brennan, William English, John Hasnas, Autres
- Narrateur(s): Asa Siegel
- Durée: 11 h et 43 min
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Business Ethics for Better Behavior concisely answers the three most pressing ethical questions business professionals face: What makes business practices right or wrong? Why do normal, decent businesspeople of good will sometimes do the wrong thing? And how can we use the answer to these questions to get ourselves, our coworkers, our bosses, and our employees to behave better?
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Business Ethics for Better Behavior
- Narrateur(s): Asa Siegel
- Durée: 11 h et 43 min
- Date de publication: 2022-02-15
- Langue: Anglais
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Business Ethics for Better Behavior concisely answers the three most pressing ethical questions business professionals face....
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Prix courant: 22,26$ ou 1 crédit
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Brave New Work
- Are You Ready to Reinvent Your Organization?
- Auteur(s): Aaron Dignan
- Narrateur(s): Aaron Dignan
- Durée: 8 h et 10 min
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When fast-scaling startups and global organizations get stuck, they call Aaron Dignan. In this book, he reveals his proven approach for eliminating red tape, dissolving bureaucracy, and doing the best work of your life.
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One of my top recommended books
- Écrit par Brittney Larsen le 2020-05-15
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Brave New Work
- Are You Ready to Reinvent Your Organization?
- Narrateur(s): Aaron Dignan
- Durée: 8 h et 10 min
- Date de publication: 2019-02-19
- Langue: Anglais
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When fast-scaling startups and global organizations get stuck, they call Aaron Dignan. In this book, he reveals his proven approach for eliminating red tape, dissolving bureaucracy, and doing the best work of your life....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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Managing the Unmanageable
- How to Motivate Even the Most Unruly Employee
- Auteur(s): Anne Loehr, Jezra Kaye
- Narrateur(s): Deanna Moffitt
- Durée: 6 h et 38 min
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Who changed the rules of business? It's a different game now. In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century. Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale, and poor collaboration, not to mention the cost of missed deadlines and incomplete projects.
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Very hard to listen to.
- Écrit par Verified Customer le 2020-11-11
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Managing the Unmanageable
- How to Motivate Even the Most Unruly Employee
- Narrateur(s): Deanna Moffitt
- Durée: 6 h et 38 min
- Date de publication: 2012-04-17
- Langue: Anglais
- Who changed the rules of business? It's a different game now....
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Prix courant: 26,40$ ou 1 crédit
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Confidence
- How Winning Streaks and Losing Streaks Begin and End
- Auteur(s): Rosabeth Moss Kanter
- Narrateur(s): Carrington Macduffie
- Durée: 13 h et 6 min
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Why do the Yankees always seem to win and the Red Sox fade? Why do companies such as Dell and Gillette never seem to lose their halo? What lessons does Nelson Mandela offer leaders in trouble spots like the Middle East. From sports to business and the most complicated political situations, a common element, a truth, persists: people succeed when leaders give them the confidence to do so.
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Confidence
- How Winning Streaks and Losing Streaks Begin and End
- Narrateur(s): Carrington Macduffie
- Durée: 13 h et 6 min
- Date de publication: 2004-09-09
- Langue: Anglais
- From sports to business and the most complicated political situations, a common element, a truth, persists: people succeed when leaders give them the confidence to do so....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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The Fix
- Overcome the Invisible Barriers That Are Holding Women Back at Work
- Auteur(s): Michelle P. King
- Narrateur(s): Michelle P. King
- Durée: 8 h et 4 min
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In this fascinating and empowering book, King outlines the invisible barriers that hold women back at all stages of their careers, and provides readers with a clear set of takeaways to thrive despite the sexist workplace, as they fight for change from within. Gender equality is not about women, and it is not about men - it is about making workplaces work for everyone. Together, we can fix work, not women.
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The Fix
- Overcome the Invisible Barriers That Are Holding Women Back at Work
- Narrateur(s): Michelle P. King
- Durée: 8 h et 4 min
- Date de publication: 2020-03-03
- Langue: Anglais
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Based on King’s research and exclusive interviews with major companies and thought leaders, The Fix reveals why denying the fact that women are held back just because they are women - what she calls gender denial - is the biggest obstacle holding women back at work....
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Prix courant: 24,27$ ou 1 crédit
Prix réduit: 24,27$ ou 1 crédit
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How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- Auteur(s): Roger Connors, Tom Smith
- Narrateur(s): Lloyd James
- Durée: 9 h et 53 min
- Version intégrale
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Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
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How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- Narrateur(s): Lloyd James
- Durée: 9 h et 53 min
- Date de publication: 2009-08-24
- Langue: Anglais
- Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur....
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Prix courant: 27,42$ ou 1 crédit
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The Culture Fix
- Bring Your Culture Alive, Make It Thrive, and Use It to Drive Performance
- Auteur(s): Will Scott
- Narrateur(s): Will Scott
- Durée: 4 h et 13 min
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Focusing on culture eliminates ineffective patterns, sets a more positive course, and then perpetuates that course - all on its own. That's the beauty of leading a culture instead of just a company, and that is exactly what The Culture Fix is designed to show you. In just 90 days, Will Scott pulls apart nine deeds in order to bring your company's culture alive and into a thriving, driven organism that goes beyond the four walls of your building.
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The Culture Fix
- Bring Your Culture Alive, Make It Thrive, and Use It to Drive Performance
- Narrateur(s): Will Scott
- Durée: 4 h et 13 min
- Date de publication: 2021-05-25
- Langue: Anglais
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Focusing on culture eliminates ineffective patterns, sets a more positive course, and then perpetuates that course - all on its own. That's the beauty of leading a culture instead of just a company, and that is exactly what The Culture Fix is designed to show you....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Auteur(s): John Toussaint, Kim Barnas, Emily Adams - contributor
- Narrateur(s): Kyle Tait
- Durée: 5 h et 37 min
- Version intégrale
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Au global
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Performance
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Histoire
Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Narrateur(s): Kyle Tait
- Durée: 5 h et 37 min
- Date de publication: 2021-07-14
- Langue: Anglais
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care....
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