Patient Care

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

As a healer, you want to heal, but often, you can feel trapped in a life of exhaustion, burnout, and misery. You are forced to sacrifice your family, relationships, and health - only to realize you still aren’t making the difference you were born to make. Many people have a dream to make a greater difference healing with their own signature soul-satisfying programs, without putting their family at risk, but they have no idea how to do that...until now.

Patients enter the medical system with faith that they will receive the best care possible, so when things go wrong, it's a profound and painful breach. Medical science has made enormous strides in decreasing mortality and suffering, but there's no doubt that treatment can also cause harm, a significant portion of which is preventable. In When We Do Harm, practicing physician and acclaimed author Danielle Ofri places the issues of medical error and patient safety front and center in our national healthcare conversation.

In gripping prose, one of the world's leading cardiac surgeons lays bare both the wonder and the horror of a life spent a heartbeat away from death. When Stephen Westaby witnessed a patient die on the table during open-heart surgery for the first time, he was struck by the quiet, determined way the surgeons walked away. As he soon understood, this detachment is a crucial survival strategy in a profession where death is only a heartbeat away. In Open Heart, Westaby reflects on over 11,000 surgeries, showing us why the procedures have never become routine and will never be.

Exciting new technology is revolutionizing healthcare in the twenty-first century. This visionary guide by the former CIO of the Cleveland Clinic shows you how to design, implement, and maximize your organization's IT systems to deliver fully integrated, coordinated, high-quality care. Using the latest advancements in IT, you'll be able to access and apply a range of online tools and field-tested strategies to any organization. Go behind the scenes at Clinic Cleveland to see how caregivers executed their IT strategy in a working environment—and how patients benefitted as a result.

An acclaimed medical expert and patient advocate offers an eye-opening look at many common and widely used medical interventions that have been shown to be far more harmful than helpful. Yet, surprisingly, despite clear evidence to the contrary, most doctors continue to recommend them.

Understanding the inevitable changes that technology has brought—and will continue to bring—to the healthcare industry will help all of us take more control over our well-being, prevent chronic diseases, and pursue care at the right time, at the right place, in the right way, from the right people.

In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method. Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology.

Patients at Risk: The Rise of the Nurse Practitioner and Physician Assistant in Healthcare exposes a vast conspiracy of political maneuvering and corporate greed that has led to the replacement of qualified medical professionals by lesser trained practitioners. As corporations seek to save money and government agencies aim to increase constituent access, minimum qualifications for the guardians of our nation’s healthcare continue to decline - with deadly consequences.

Cystic fibrosis was once a mysterious disease that killed infants and children. Now it could be the key to healing millions with genetic diseases of every type - from Alzheimer's and Parkinson's to diabetes and sickle cell anemia. Told from the perspectives of the patients, families, physicians, scientists, and philanthropists fighting on the front lines, Breath from Salt is a remarkable story of unlikely scientific and medical firsts, of setbacks and successes, and of people who refused to give up hope....

Anxiety Relief is a warm, compassionate, and expert audiobook to help anxious, panicky, or stressed people, written from both sides of the therapeutic couch! If you're suffering and you don't know how to gain relief from your anxiety, then this audiobook is for you.

The law of attraction is based on the idea that everything in the universe has a polarity, meaning that everything - from the food you eat to the people you talk to, to the things you say to the things you think - contains either a positive or a negative kind of energy. Notice that being with people who complain or rant a lot tends to make you feel bad, even though you're not exactly experiencing what they're going through - that's the law of attraction working its magic. When you focus on negative stuff, then more negative stuff will happen to you.

Great medical practices create an experience so positive that patients can't stop talking about it. Patients talk to friends, relatives, and acquaintances about the care they received. They can't help posting nice things about this great practice on social media. And they can't imagine recommending anyone else. Patient Care The Sandler Way shows how to create this experience. It offers timeless, proven principles for effective patient care, based on the communication skills and success principles of the Sandler Selling System.

Offering examples of how to make medicine better for the healers and those they serve, If I Betray These Words profiles clinicians across the country who are tough, resourceful, and resilient, but feel trapped between the patient-first values of their Hippocratic oath and the business imperatives of a broken healthcare system. If I Betray These Words confronts the threat and broken promises of moral injury—what it is; where it comes from; how it manifests; and who’s fighting back against it. We need better healthcare—for patients and for the workforce. It’s time to act.

Medical students and physicians-in-training embark on a long journey that, although steeped in scientific learning and technical skill building, includes little guidance on the emotional and interpersonal dimensions of becoming a healer. Written for anyone in the health care community who hopes to grow emotionally and cognitively in the way they interact with patients, On Becoming a Healer explains how to foster doctor-patient relationships that are mutually nourishing.

We've all been there, sitting uncomfortably in a paper gown as a doctor impassively describes our prognosis. Sometimes it's simple and treatable. Other times we get news we can't fathom and then are faced with decisions that are literally life and death. In this revolutionary book, physician, behavioral scientist, and bioethicist Peter Ubel, M.D., reveals how hidden dynamics in the doctor/patient relationship keep us and our loved ones from making the best medical choices.

In Physician Leadership, renowned medical leader Dr. Karen J. Nichols delivers a concise guide for busy physicians doing their best to successfully lead people and organizations. The book covers foundational leadership essentials that every physician needs to master to transform themselves from a highly motivated novice leader into an effective, skilled, and productive leader.

From Tom Brokaw, the best-selling author of The Greatest Generation, comes a powerful memoir of a year of dramatic change - a year spent battling cancer and reflecting on a long, happy, and lucky life.

This is a book of miracles - medical events witnessed by leading physicians for which there is no reasonable medical explanation, or, if there is, the explanation itself is extraordinary. These dramatic first-person essays detail spectacular serendipities, impossible cures, breathtaking resuscitations, extraordinary awakenings, and recovery from unimaginable disasters. Miracles We Have Seen is a book of inspiration and optimism, and a compelling glimpse into the lives of physicians.

In his exceptionally thought-provoking and moving memoir, neurosurgeon Joseph D. Stern explores how personal loss influences the way physicians relate to patients and their families.