Patient Care

Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!

Do you wish you understood others better? Do you want to master your own emotions? In recent years, it’s become increasingly obvious that emotional intelligence just as important, if not more so, than simply possessing a high IQ. Research suggests that people with higher emotional intelligence lead more successful, productive lives. They are happier, healthier, and generally better at achieving their goals. But what is emotional intelligence? How does it differ from IQ? And how can you learn to improve yours?

At a time when access to health care in the United States is being widely debated, Nortin Hadler argues that an even more important issue is being overlooked. Although necessary health care should be available to all who need it, he says, the current health-care debate assumes that everyone requires massive amounts of expensive care to stay healthy. Hadler urges that before we commit to paying for whatever pharmaceutical companies and the medical establishment tell us we need, American consumers need to adopt an attitude of skepticism and arm themselves with enough information to make some of their own decisions.

Singular Intimacies is the story of becoming a doctor by immersion at Bellevue Hospital, the oldest public hospital in the country—and perhaps the most legendary. It is both the classic inner-city hospital and a unique amalgam of history, insanity, beauty, and intellect. When Danielle Ofri enters these 250-year-old doors as a tentative medical student, she is immediately plunged into the teeming world of urban medicine: mysterious illnesses, life-and-death decisions, patients speaking any one of a dozen languages, and overworked interns.

In this moving narrative of a group of patient advocates who are revolutionizing the way medical research is conducted, Pulitzer Prize-winning reporter Amy Dockser Marcus shows what happens when a community joins forces with doctors and researchers to try to save children’s lives. Their extraordinary social experiment reveals new pathways for treating disease and conducting research. Science may be forever changed.

If you are a new nurse practitioner, physician assistant, new physician resident or any type of new healthcare professional that will be working with patients, this is a unique book about patient interaction and different scenarios that can occur. The book discusses tips on how to approach different situations when trying to be an effective healthcare provider for your patient.

The Physician Wellness Project is your roadmap to joy in your job. This step-by-step guidebook to career satisfaction and work-life balance. We'll explore the best jobs within medicine. And if you're looking to leave medicine, this book shares all the best career options for healthcare professionals beyond clinical practice.

No one could believe the handsome young doctor might be a serial killer. Wherever he was hired - in Ohio, Illinois, New York, South Dakota - Michael Swango at first seemed the model physician. Then his patients began dying under suspicious circumstances.

Too many Americans die each year as a result of preventable medical error—mistakes, complications, and misdiagnoses. And many more of us are not receiving the best care possible, even though it’s readily available and we’re entitled to it. The key is knowing how to access it. The Patient’s Playbook is a call to action.

Thousands of patients every year are admitted to hospitals because of irregular, fast, or strong heartbeats. For the portion that will eventually be diagnosed with a heart condition, there are important choices to make moving forward. But there is rarely time in a short doctor’s visit to go over all the details. This comprehensive overview fills that information gap by imparting everything there is to know about abnormal heart rhythms through all stages of care.

Giving case studies in a variety of patient care environments, Dr. Goldman utilizes contemporary terminology and references to master fundamental skills to help facilitate effective doctor-patient interaction when communicating diagnosis, prognosis, treatment, and recovery.

Anyone who is diagnosed with cancer receives a frightening blow, and in many cases the diagnosis is accompanied by a bewildering array of treatment choices. In this invaluable book, Dr. Richard C. Frank offers comfort and help to cancer patients, their families, and their caretakers. Dr. Frank empowers patients by unlocking the mysteries of the disease and explaining in plain language the ways to confront and combat it. An award-winning medical oncologist recognized for his humanitarian approach as well as his research accomplishments, Dr. Frank understands that cancer patients and their families need insight into the disease.

This audiobook is a comprehensive guide in understanding how to deal with a person on the autism spectrum within the medical system, formulating effective communication strategies, and developing best care practices. It covers sensory issues, pain tolerance, body awareness, communication challenges, legal and ethical issues, HIPPA compliance, Americans with Disabilities Act, and much more.

Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.

A brilliantly simple look at how we can fix healthcare without drastic policy change and political diatribes. Since FDR, the US healthcare system has been mired in politics and policy. All the while it has only increased in complexity and cost. Today half of all personal bankruptcies are attributable to healthcare costs. Many community hospitals are barely getting by with single digit profit margins. With a system teetering on the edge of a systemic crisis, we need to turn to a brand-new approach to rescue the US healthcare system.

Since FDR, the US healthcare system has been mired in politics and policy. All the while it has only increased in complexity and cost. Today half of all personal bankruptcies are attributable to healthcare costs. Many community hospitals are barely getting by with single digit profit margins. With a system teetering on the edge of a systemic crisis, we need to turn to a brand-new approach to rescue the US healthcare system.

Discover how you can finally get rid of stress naturally with the ultimate yoga handbook that reveals the exact steps to dramatically enhance your wellness through yoga. Living a life of abundance, happiness, and fulfillment is not as hard as you might think - nor is it something just a few lucky people are destined to experience. Getting rid of stress and living a worry-free life is actually much simpler than you thought it would be.

Are you a dedicated healthcare professional frustrated by the language barrier that hampers your ability to provide the best possible care to your Spanish-speaking patients? Don't you wish you had a practical tool at your disposal that could help you learn medical Spanish and connect effectively with your patients? Perhaps it's been a daunting task to find a resource that focuses solely on the healthcare context and makes learning Spanish as easy as sipping your morning espresso.

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key. If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

Physicians used to make house calls. Today, a few veterinarians still do. Duncan MacVean, DVM, is one such vet. His patients range from cats and dogs to pigs and lizard - each of them a unique personality. Every animal and every home is different, but every owner is the same in their affection for their companions. Without warning, MacVean finds himself in odd situations: stepping into a basement full of free-flying bats or struck speechless by a pig who loves opera so much that she falls into a trance.