Performance Leadership

You will never come across a business person who wishes for his or her business to end when he or she leaves. If an organization chooses not to embrace change, it will have no customers because people only buy things that meet their needs. For this reason, an organization needs to ensure that it stays ready for what is to come. The way to do this is to continually sharpen own tools by creating a learning environment so that own employees learn all business and change-related tricks to help them maneuver the business world.

Inspired Manufacturing Leadership answers the question of how to systematically incorporate Kaizen, metric management, problem solving, people development, culture change, and many more improvement efforts into one cohesive system of implementation. It reveals to leaders how to effectively and systematically challenge all processes having them to become predictable and repeatable. Once implemented, it facilitates the achievement of breakthrough results.

Bill Lucia and Deb Kelly embarked on a journey to transform their company. Together with the best executive team in the business, a workforce with unparalleled passion and commitment to serve, and a handful of really smart partners, they have proven that anything is possible when you truly unleash the power of your people. This book tells you how they did that and how you can too.

¿Cómo pueden los CEO de hoy sacar más provecho de sus equipos? Actuando más como CBO (‘chief behavioral officers’, o directores de comportamiento): adoptando prácticas de liderazgo positivo, diseñando buenas experiencias para los empleados y proporcionando formación en comportamiento. Después de todo, el capital humano es la clave para lograr los objetivos financieros.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

We’re in the middle of the most significant transformation in work in over a century. Whether it’s remote work, the rise of burnout and “quiet quitting,” or the changing values and priorities of employees, leading an organization has never been more complex. But through all this, a single factor remains the core driver of fulfilled, high-performing teams—their belief that their work has meaning. In Meaningful Work, Wes Adams and Tamara Myles leverage the science of positive psychology to show leaders why and how to make meaning the cornerstone of leadership practice.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

This authoritative volume on human resource management is highly recommended listening for the small business owners and HR professionals. Written by an acknowledged expert in all areas of business management, Managing Employee Performance is a well-organized guide to understanding this vitally important area of your business.

How can your organization increase its agility, alignment, and accountability to improve performance? Developing performance management capabilities means changing the way people are empowered to make better decisions. It requires a transition from a restrictive, command-and-control approach to a management style that includes more participants in the performance-management process.

Enhanced Corporate Performance is the final book in the three-book Enhanced Series that focuses on the creation and use of a Corporate Framework called the Enhanced Corporate Framework. The book shows step by step how this framework and the Enhanced Corporate Plan can be utilized to create an efficient business model that will increase profitability and allow the organization to scale.

Train to Lead offers a structured, 90-day path to enhance your leadership capabilities and personal growth, whether you’re newly promoted or have years of leadership experience. This book is designed to help build your leadership core with sustained improvement over time, broken down into training segments: healthy habits, conditioning, strength, power, endurance, and recovery.

Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.

Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.

Expanding on The Core Protocols, this audiobook is a road map for anyone who wants to lead or participate fully in the greatest team experience of their lives. It is short and practical, focused on implementation and tactics for making changes to bring about effective results fast.

Are you already working in scrum but stuck in a rut? o you know the basics of scrum but don’t feel like you can adequately support your team? Scope creep, team members showing up late, challenging stakeholders...sound familiar? Scrum Mastery goes beyond the basics of Scrum. You will learn how to become a skilled scrum master who is more than just a meeting facilitator, and how to lead your team to greatness. This book is for people and organizations who are serious about scrum, agile, and looking for more in-depth advice.

If you are an executive who has worked long hours, risen to every challenge, and built a strong reputation for yourself, then why haven't you reached the highest levels of leadership? Here's a reality check: Your business achievements and functional skills alone aren't enough to help you get where you want to go. What's likely missing is a skill that the world's best corporate leaders have developed - mastery of the people side of the equation.You must become a leader that others want to work for. How do you do that? Let go of being an expert. Become a leader of experts.

If no further changes are made, it will take 132 years to reach full gender parity across education, economic participation and opportunity, and political empowerment! When women learn how to be heard, true leadership with positive social and economic results is seen. They can balance assertiveness with care, management with team empowerment, and create a workplace environment that is inclusive, safe, and productive. The challenge for many female leaders isn't their leadership skills, it's finding their voice!

Bénéfice secondaire, la joie n'est pas seulement le carburant principal du bonheur, c'est aussi un facteur de performance individuelle et collective. Le mot "travail" vient de tripalium, instrument de torture. Le travail est souvent valorisé par sa pénibilité : si on a bavé, c'est que c'est bien. À mille lieux de cette approche classique et même antique, Hervé Franceschi nous montre que la bonne humeur, la joie, l'humour ne se contentent pas d'alléger le pesant fardeau du travail plus ou moins contraint, ils ouvrent le chemin si recherché et méconnu d'une performance durable.

Elite sports have honed time-tested strategies for sustaining peak performance, consistency, and getting results without exhaustion. This practical and illuminating guide offers a fresh perspective on leadership, unleashing an empowering, harmonious approach that’s inspired by elite sports’ proven disciplines.

Business owners and leaders are being challenged as never before. The trends are changing fast, business models are under attack, clients are fickle, and staff expectations are rising. It can make for very reactionary leadership...but that is not what drives sustainable success. As you're seeking to drive the growth, performance, and, ultimately, value of your business, what must be done to avoid stalling through the climb? At last, there is a book that supports leaders in not only surviving, but thriving in this context.