Performance Leadership

Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.

When Denver Mayor Michael Hancock took office in 2011, he inherited an $80 million budget shortfall and a government workforce that had been through multiple rounds of cuts and furloughs. Morale was low. He needed a way to drive greater efficiencies, cost savings, and improved performance - and he had to do it in-house, on a shoe-string budget. Enter Peak Academy, the coaching and innovation program Mayor Hancock created to teach frontline city employees how to tackle small problems and deliver big results.

Tip is a timeless, inspirational story created to remind anyone in a position judged by performance that the only way to achieve continued recognition and growth in work and life is to take personal accountability for your reputation and results. Whatever your role, or level of success in your career, Tip is a guide that will help you discover, or remember, how to consistently bring unique value to your team, your organization, and your most important customers.

The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations - and not just about the weather or the game last night. Create ongoing conversations throughout the year. Conversations for Creating Star Performers is a vital tool for keeping team members motivated, engaged, and moving ahead every day - not just the days before an annual review.

A Bay Area resident and longtime Silicon Valley executive coach, Bob Lesser knows the stresses of career development firsthand. His advice, research, and 30-Day Peak Performance Challenge draw from his own experiences and research, yet can be applied much further than just the workplace. Whether you are a struggling athlete or a high-powered executive, The Peak Performance Formula will guide you to become your best. In this actionable guide to achieving one's peak performance, Lesser shares his analysis of the three pillars of success: purpose, values, and vision.

One of the most powerful forces on Earth is an organization fully aligned, individual by individual, team by team, to achieve mutual success. In this vivid business story, Ken Jennings and Heather Hyde provide a road map to guide leaders through the process of engaging employees at all levels of the organization to find the deeper meaning and higher purposes of their work. Learning these methods is Alex Beckley, a leader who receives a wake-up call that inspires him to live and lead differently. He discovers how to invite his coworkers to join a cause, not just a company - to commit to a Greater Goal - and lead the process of shared goal achievement.

Whether you are an accomplished sales executive leading a large organization or a sales manager leading a team, your ability to remove obstacles and speed the sales process will determine your success. High-Performance Selling is geared for the sales leader who has to persuade others to work as a sales force of one.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

After years of having motivational smoke blown up our collective backsides, we've started to act as if we are all generous, bold, and intelligent - all of the time! We've designed our organizations, teams, systems, products, relationships, and lives so we can succeed only under ideal 'laboratory' conditions. Anything less than perfection often means catastrophe. The problem is that's not how human beings work at all.

The Stretch Zone is about being confident when and where it really matters. Anyone can be confident in their comfort zone, but it seldom matters. Confidence is an issue for everyone who has the courage to step outside their comfort zone and face difficult situations in the stretch zone. This inspirational guide will introduce you to a whole new way of thinking, turning outdated misconceptions about self-confidence completely on their head.

Why don’t we measure performance in IT development organizations? To answer that question, Nucleon introduces a task-independent KPI. We search for greater understanding of performance factors in every area of our organizations except IT, and that’s a major problem, as IT is both a major enabler and a major inhibitor of business success. Do we know what to prioritize in our IT departments? What areas should we be spending time and resources on to drive peak performance? In Nucleon, Jeppe Hedaa introduces the first formula to measure what holds back an organization's IT performance, along with the most impactful areas for improvement.

日本における唯一の「国際コーチ連盟マスター認定コーチ」が、理論から実践までを体系的に著したコーチングの「基本書」である。

社内の人間関係や争いにやきもきするのは、時間とエネルギーの無駄。人間の負の感情にとらわれず、淡々と成果を出す。それがグローバル人材の最低条件だ。人間関係に悩むすべてのサラリーマンにおくる画期的仕事論。

Company leaders feel the urgency to transform their organizations in the face of digital disruption. New rivals are digitizing whatever can be digitized to attack incumbents' value chains, gaining market share, eroding margins, and wreaking havoc to the competitive landscape in virtually every industry.

Dr. Bill Thierfelder knows what it takes to win. As a student at the University of Maryland he dominated the high jump, winning fame as an All-American and Irish national champion. Later he earned his doctorate in sports psychology. He became a private coach and mentor to the world's top athletes...and revealed to them his hard-won secrets for success.

Organizational cultures are as broad and diverse as the people who build them. However, certain aspects of corporate culture are essential for any business offering a product or service for sale. A service culture is one of them. The Service Culture Playbook challenges all owners and managers within any service industry and all instructors within schools of hospitality management to take a cold-blooded, honest look at your service standards and practices and make course corrections as needed so you can play to win!

Enhanced Corporate Performance is the final book in the three-book Enhanced Series that focuses on the creation and use of a Corporate Framework called the Enhanced Corporate Framework. The book shows step by step how this framework and the Enhanced Corporate Plan can be utilized to create an efficient business model that will increase profitability and allow the organization to scale.

A follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports.

Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and "how to sections" on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, 2nd Edition will help you identify and track your organization's KPIs to ensure continued and increased success.

You will never come across a business person who wishes for his or her business to end when he or she leaves. If an organization chooses not to embrace change, it will have no customers because people only buy things that meet their needs. For this reason, an organization needs to ensure that it stays ready for what is to come. The way to do this is to continually sharpen own tools by creating a learning environment so that own employees learn all business and change-related tricks to help them maneuver the business world.