Performance Leadership

Brought to you by Penguin. It has never been a more challenging time for managers and leaders to maintain a happy, healthy workforce. The pace of change and increasing uncertainty in most industries has resulted in a rapid increase in stress and anxiety in the workplace, and most organizations...

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business...

Next Level Sales Coaching offers insights to sales executives, customer-service managers, business owners, and other professional managers on strategies to overcome common challenges in building a "best in class" sales team. Sales performance can impact a company's revenue, profits, market share, and employee retention. The question is, how do you positively impact those goals? The answer is simple: Sales improve when your team is better trained, coached, and supported.

Leadership is the most overanalyzed, thoroughly dissected, and utterly confused topic in business. In Leaders Open Doors, author Bill Treasurer helps lighten the leadership load by distilling that leaders are simply creators of opportunity for others. Using personal stories and anecdotes, Treasurer presents the idea of open-door leadership - that is, the responsibility that leaders have for noticing, identifying, and creating opportunities for the benefit of people, organizations, and society.

Everyone, at some point in their life, will be asked to be a leader. Leadership skills are highly sought after by employers and are also essential to lasting success in business and life. But the problem with most leadership books is that they are just common knowledge, taken from other writers and not useful. This book presents proven skills and qualities that are tried and tested to help you develop into your greatest potential as a leader. Become more than just “the boss" people follow only because they have to. Instead master the ability to inspire and lead people.

Are you already working in scrum but stuck in a rut? o you know the basics of scrum but don’t feel like you can adequately support your team? Scope creep, team members showing up late, challenging stakeholders...sound familiar? Scrum Mastery goes beyond the basics of Scrum. You will learn how to become a skilled scrum master who is more than just a meeting facilitator, and how to lead your team to greatness. This book is for people and organizations who are serious about scrum, agile, and looking for more in-depth advice.

Organizational bloat creeps into companies as they grow. It dulls cutting-edge innovation, slows responses to changing economic conditions, whittles down profitability, and hinders growth. You will not curtail it by doing what you have always done. Companies need a new strategy. In Operationally Svelte, author Duane Deason presents a refreshing approach to making an organization lean and unleashing its potential: create a Cost Management Center.

It's Never About the Money challenges the conventional idea that money is the primary driver of success in business. Instead, the book explores how effective leadership, strong culture, and aligning values are the true ingredients for sustainable growth. Through personal anecdotes, practical strategies, and a step-by-step framework called the Performance Motivator™ System, Michelle Simms-Reiter shows how businesses can attract top talent, improve morale, and thrive-even in challenging times. This book offers insights for leaders at every level to build lasting success beyond financial gain.

All over the world, there are individuals who want to go to work-who are excited to go in on Mondays. They love their jobs because the environment they work in is free of fear and emotional toxicity; and they are unimpeded and able to focus on their work. They do their part to help achieve organizational goals.

As successful CEOs devote their time and energy to growing their companies in a fast-paced world of global trade, high technology, and fierce competition, the how of business—also known as organizational culture—can be neglected. The repercussions include losing your most talented people, damaging your reputation, and wreaking havoc on company growth. Through the use of real-life examples and client conversations, organizational psychologist and master coach Dr. Shahrzad Nooravi shares three models for driving a strong culture.

Committed Teams: Three Steps to Inspiring Passion and Performance is based on a deceptively simple philosophy: set a direction, try to stay on track, and make adjustments when necessary. Easy to do? Hardly - especially when the typical workday is time-crunched, stressful, and deadline-driven. Drawing on research done at the Wharton School of Business, the authors reveal how to deliver results under these tough conditions.

Talent in the workplace is increasingly identified as a key factor in determining success. If effectively managed it has the potential to be a productive resource capable of adding value and competitive advantage to an organization. The Talent Powered Organization takes a strategic yet practical view of talent. Drawing on research and real-life experiences with clients, the authors provide a series of conceptual frameworks to attract, develop, and retain the best workforce.

In this book, Felipe Fernandes shares a proven framework to transform your team meetings into powerful engines of collaboration, accountability, and growth. Whether you are a team leader, team member, or facilitator, this practical guide offers step-by-step techniques to help your organization build trust, boost participation, and drive results.

In his audiobook, Frank J. O’Connell shares his personal stories, business strategies, his passion for mentoring, and proven methods for management. Jump First, Think Fast details Frank’s many business successes – as well as some failures – in an honest and forthright way. Jump First, Think Fast is for those who want to think differently about business and learn how to find their place, trust their instincts, and enjoy the ride from a successful CEO’s stories, lessons, and life moments.

This book is about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down like a runaway clown car; faced legal or ethical problems that needed the wisdom of Solomon to sort out while they roiled your guts at night; or sat on the stand across from some third-rate Perry Mason or tried to be one yourself.

Leaders have an unprecedented opportunity to overcome the great disconnect between employers and employees by inviting individuals to become part of something bigger than themselves—to belong. Belonging Rules gives leaders the tools, knowledge, and confidence to harness belonging to address the workplace’s most critical challenges.

Focusing on culture eliminates ineffective patterns, sets a more positive course, and then perpetuates that course - all on its own. That's the beauty of leading a culture instead of just a company, and that is exactly what The Culture Fix is designed to show you. In just 90 days, Will Scott pulls apart nine deeds in order to bring your company's culture alive and into a thriving, driven organism that goes beyond the four walls of your building.

For more than 50 years, NASA's Mission Control has been known for two things: perfect decision-making in extreme situations and producing generations of steely-eyed missile men and women who continue that tradition. A key to that legacy of brilliant performance is a particular brand of leadership, especially at the working level in Mission Control. Take the ultimate insider's look at the leadership values and culture that created the best team on this planet.

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The challenges of high performance and leadership are explored in depth and are illustrated with insights, interviews, and case studies from the military, sporting, and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations.

Why are the New Zealand All Blacks the best rugby team in the world? How does the Kirov Ballet produce generation after generation of exceptional ballerinas? How did Southwest Airlines evolve from being an idiosyncratic Texan airline to become one of the most successful businesses internationally? How does the Finnish School Education System deliver great results by breaking conventions? Powerhouse uncovers the performance secrets of some of the most impressive organizations around the world and reveals the key principles they have in common....