Performance Management Leadership

As organizations around the world are putting more focus on the mindset and wellbeing of staff, the need to develop Emotional Intelligence (EI) has never been greater. Cutting through the hype and dispelling the myths about EI, this practical, easy-to-use resource provides clear guidance, powerful tools, and actionable steps for developing and implementing EI in the workplace for immediate results.

Everyone has the right to be well managed. And it is possible to be “just” at work - to treat others as you would be treated. These are radical propositions. When you live by them, the people you lead through your management hierarchy understand the context of the work they’re doing. They feel connected to the overall purpose of the enterprise and are aligned to its vision and values.

As successful CEOs devote their time and energy to growing their companies in a fast-paced world of global trade, high technology, and fierce competition, the how of business—also known as organizational culture—can be neglected. The repercussions include losing your most talented people, damaging your reputation, and wreaking havoc on company growth. Through the use of real-life examples and client conversations, organizational psychologist and master coach Dr. Shahrzad Nooravi shares three models for driving a strong culture.

This authoritative volume on human resource management is highly recommended listening for the small business owners and HR professionals. Written by an acknowledged expert in all areas of business management, Managing Employee Performance is a well-organized guide to understanding this vitally important area of your business.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.

Success is built on connections we make with people and ideas. Whether it's connecting with customers to improve their service experience, or connecting with the strategic business plan and objectives for the coming year, the foundation for success starts with connection. In Connect, Keith Harrell and Hattie Hill reveal the seven core competencies needed to connect individuals and organizations in order to heighten productivity and to maximize personal and professional success.

Chances are, if you're a manager in most any organization today, coaching has become an integral part of your responsibilities. And there's no more effective approach to coaching than Action Coaching.

For the members of the US Air Force Thunderbirds, teamwork is literally a matter of life and death. On maneuvers like the one pictured on the cover, the gap between jets is as little as 18 inches. The surge of momentum that comes with that level of closure has an incredibly positive impact on the team's mission. As you might imagine, sustaining that distance relies on the highest levels of trust.

Accelerating Performance is not just another "warm and fuzzy" change management book - it's a practical, comprehensive, data-driven action plan for picking up the pace and achieving more. Cowritten by one of the authors of Beyond Performance, this audiobook draws on a combination of empirical research and decades of experience advising global companies to show you how to reduce time to value by building and changing momentum more quickly than your competitors.

Leading Clarity offers a bold proposal that changes the trajectory of your business and leadership. Today's business environment is more complex than at any time in history with greater ambiguity, chaos, and uncertainty. Too often, individuals and organizations become bogged down with competing priorities and the constant press of daily demands. This tangled mass of noise effectively handicaps every facet of business. This audiobook provides a proven, time-tested strategy that has brought dynamic results to hundreds of organizations of all scope and size.

A Bay Area resident and longtime Silicon Valley executive coach, Bob Lesser knows the stresses of career development firsthand. His advice, research, and 30-Day Peak Performance Challenge draw from his own experiences and research, yet can be applied much further than just the workplace. Whether you are a struggling athlete or a high-powered executive, The Peak Performance Formula will guide you to become your best. In this actionable guide to achieving one's peak performance, Lesser shares his analysis of the three pillars of success: purpose, values, and vision.

Are you a leader who is questioning whether all the stress and exhaustion is worth it? You work hard. You are motivated and driven. You have a clear vision and use your energy and enthusiasm to spur others on. Yet on the inside, you are exhausted and drained. All the missed lunch breaks, lack of sleep, and long hours of work are taking their toll and it’s time to do something about this before it’s too late. You are your most important asset. When you put yourself first and prioritize your own mental health, you are more productive, perform better, and will be happier.

Middle management is hard. If you’re a middle manager, you already know that, and you may be searching for all the help you can get to become more effective and successful in that role. In other words, to become an exceptional middle manager.

This book is about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down like a runaway clown car; faced legal or ethical problems that needed the wisdom of Solomon to sort out while they roiled your guts at night; or sat on the stand across from some third-rate Perry Mason or tried to be one yourself.

Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and "how to sections" on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, 2nd Edition will help you identify and track your organization's KPIs to ensure continued and increased success.

Enhanced Corporate Performance is the final book in the three-book Enhanced Series that focuses on the creation and use of a Corporate Framework called the Enhanced Corporate Framework. The book shows step by step how this framework and the Enhanced Corporate Plan can be utilized to create an efficient business model that will increase profitability and allow the organization to scale.

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The challenges of high performance and leadership are explored in depth and are illustrated with insights, interviews, and case studies from the military, sporting, and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations.

Winning the Talent Shift: Three Steps to Unleashing the New High Performance Workplace envisions a world where companies are fully equipped to exceed the challenges posed by the new global marketplace. Berta Aldrich argues if companies want to achieve future success, they must redesign their talent strategy using three important steps proven to increase revenues, engage teams and leaders, and set companies on the path to industry leadership.

The hardest part of a manager’s job isn’t staying organized, meeting deliverable dates, or staying on budget. It’s dealing with people who are too comfortable doing things the way they’ve always been done and too afraid to do things differently. Treasurer, a courage-building pioneer, proposes a bold antidote: courage. With more courage, workers gain the confidence to take on harder projects, embrace company changes with more enthusiasm, and extend themselves in ways that will benefit their careers and their company.