Personal Communication

In these divisive and distrustful times, the hardest skill and most important commodity in life and business is knowing how to connect deeply with other people. What are the secrets to moving reluctant people to action, in life or in business?

In the newly revised and updated edition of Everybody Writes, marketer and author Ann Handley improves on her Wall Street Journal bestselling book that's helped hundreds of thousands become better, more confident writers. In this brand-new edition, she delivers all the practical, how-to advice and insight you need for the process and strategy of content creation, production, and publishing.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Your friend's mother-in-law is visiting from Korea. When greeting her, do you bow, shake hands, or kiss her on both cheeks? The meeting with his international customers is going well for the corporate president - until he gives the thumbs-up sign. Why? Discover the answers in this incisive, award-winning guide to etiquette, now thoroughly revised to reflect today's truly multicultural society.

Some people think that in today’s hyper-competitive world, it’s the tough, take-no-prisoners type who comes out on top. But in reality, argues New York Times bestselling author Dave Kerpen, it’s actually those with the best people skills who win the day. Those who build the right relationships. Those who truly understand and connect with their colleagues, their customers, their partners. Those who can teach, lead, and inspire.

Many people assume that good communicators possess an intrinsic talent for speaking and listening. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Messages has already helped thousands of people build communication skills and cultivate better relationships. With this fully revised and updated fourth edition, you’ll discover new skills to help you communicate your ideas more effectively and become a better listener.

I wrote this book to help you respond to anyone who tries to engage you with hostile emails, texts, Facebook postings, vicious rumors, or just plain difficult behavior. But before I explain how to write a BIFF response, I want to give you a brief understanding of how HCPs think.

In today's social media and selfie-obsessed culture, we are living in an age of narcissism - and a society that often celebrates this potentially harmful trait rather than understanding it as a psychological disorder. Scientists are beginning to learn that narcissism exists on a spectrum - much like autism - and most of us exhibit some mild narcissistic tendencies.

The perfect guide for husbands who want to love their wives and strengthen their marriages in a way like never before. In this revised and updated edition of his classic best seller, Gary Smalley explains a woman's deepest needs, shows men how to meet those needs, and gives 10 simple steps to strengthen any marriage. He helps men to understand not only how to respond to a woman's feelings, but also how to make her feel important. Gary Smalley maps a blueprint to a better marriage that will have a deep and lasting impact on men and their wives.

An international TED Talk speaker, Tony Porter challenges manhood and male socialization, which he defines as the "man box". Tony Porter works closely with the NFL, the NBA, the MLB, the US military, colleges, universities, and numerous other organizations to prevent violence against women and girls by promoting healthy, respectful manhood.

Because Internet is for anyone who's ever puzzled over how to punctuate a text message or wondered where memes come from. It's the perfect book for understanding how the internet is changing the English language, why that's a good thing, and what our online interactions reveal about who we are.

Whether you find yourself constantly seeking reassurance in love or pushing away from too much closeness, "Anxious Attachment and Avoidant Detachment" provides the tools to navigate the complexities of intimacy with grace and confidence. You'll learn to speak the language of love fluently, to listen with empathy, and to build the kind of relationships you've always deserved—one where love is not a source of angst but a foundation for growth.

Meetings don't have to be a waste of time. When managed right, they are a powerful tool for solving problems, making decisions, exchanging ideas - and getting results fast. Based on years of experience in consulting for companies around the world, Brian Tracy has learned firsthand what works in meetings - and what doesn't. Now he reveals simple, proven ideas you can use to make meetings shorter, more effective, and more satisfying to everyone in attendance.

Mark Hunter’s own start in sales was inauspicious, to say the least. He was fired from his first two stints before he began to learn the lessons that he covers in A Mind for Sales. He discovered that sales can be incredibly rewarding, such as when your customers call you for advice, thanking you for improving their business, and letting you know they just referred you to colleagues. The difference is simply developing mindset and momentum habits.

Do you want to become more attractive to people, gain a magnetic personality, and harness the proven benefits of social to transform your mind, or want to make yourself more attractive and successful? If this describes you, you should get the Alpha Male Bible. This book will teach you about the legend of "alpha males", and how to feel more comfortable with yourself.

Interested in pursuing a career in VO? Curious what goes on behind the scenes in a business where people talk funny for money? This updated edition of the award-winning audiobook offers a fun and comprehensive look at what it takes, what goes on, and what it's like behind the mic from two (still) working pros who started from scratch.

Ask for It explains why it's essential to ask (men do it all the time) and teaches you how to ask effectively, in ways that feel comfortable to you as a woman. Whether you currently avoid negotiating like the plague or consider yourself hard-charging and fearless, Babcock and Laschever's compelling stories of real women will help you recognize how much more you deserve.

Confident Parents, Confident Kids lays out an approach for helping parents - and the kids they love - hone their emotional intelligence so they can make wise choices, connect, and communicate well with others (even when patience wears thin), and become socially competent, confident human beings.

Get heard by being clear and concise. The only way to survive in business today is to be a lean communicator. Busy executives expect you to respect and manage their time more effectively than ever. You need to do the groundwork to make your message tight and to the point. The average professional receives 304 emails per week and checks their smartphones 36 times an hour and 38 hours a week. This inattention has spread to every part of life. The average attention span has shrunk from 12 seconds in 2000 to eight in 2012. So, throw them a lifeline and be brief.

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started. In this groundbreaking new book on negotiation, Alexandra Carter - Columbia law professor and mediation expert who has helped students, business professionals, the United Nations, and more - offers a straightforward accessible approach anyone can use to ask for and receive more.