Personal Communication

In Made to Stick, Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds—from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony—draw their power from the same six traits.

Stop People Pleasing is a frank look at people-pleasing tendencies - where they come from, how they manifest, and exactly what to do about them. Most importantly, the audiobook emphasizes real, actionable tactics to change your relationship with yourself and others.

The Introvert's Survival Guide, hosted by comedian Aparna Nancherla, is your portal to navigating a world cranked up to full volume. Get ready for each enlightening episode, where a surreal social nightmare complete with spine-tingling music is complemented by a roadmap to navigate through it.

Minding Miss Manners: In an Era of Fake Etiquette is a modern guide to modern manners. Facing down the miscreants purveying false etiquette rules (no, you may not wait a year to send a thank-you note for a gift and yes, in an age of social-media-encouraged over-familiarity you can politely refuse to answer nosy questions), Miss Manners guides you through these turbulent times with her timeless wisdom and archly acid wit.

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people.

Apply the seven universal elements of powerful stories to dramatically improve how you connect with customers and grow your business through social media channels.

Créer l'harmonie, en soi et autour de soi, grâce au pouvoir des mots. Les mots que nous prononçons ont le pouvoir de susciter tant une guérison profonde qu'une souffrance indicible. Pourtant, même lorsque nous sommes animés des meilleures intentions, il est souvent difficile de s'exprimer de sorte à créer harmonie et confiance dans nos échanges avec les autres. Cette conférence présente un modèle immédiatement applicable pour pacifier les échanges au quotidien.

Beginning firmly with teachers and all those working with students, including administrators and counselors, the Plum Village approach stresses that educators must first establish their own mindfulness practice since everything they do in the classroom will be based on that foundation. The book includes easy-to-follow, step-by-step techniques perfected by educators to teach themselves and to apply to their work with students and colleagues, along with inspirational stories of the ways in which teachers have made mindfulness practice alive and relevant for themselves and their students.

Why is the gap so great between our hopes, our intentions, even our decisions - and what we are actually able to bring about? Even when we are able to make important changes - in our own lives or the groups we lead at work - why are the changes are so frequently short-lived and we are soon back to business as usual? What can we do to transform this troubling reality?

If You're In My Office, It's Already Too Late. James Sexton knows this. After dealing with over 1000 clients whose marriages have dissolved over everything from an ill-advised threesome with the nanny to the uneven division of carpool duties, he also knows all of the what- not-to-dos for couples who want to build - and consistently work to preserve - a lasting, fulfilling relationship. Described by former clients as a "courtroom gunslinger" and "the sociopath you want on your side", Sexton tells the unvarnished truth about relationships. These usually derive from dishonest communication.

At work, we’re taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We’re not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it’s making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here.

Not many White House Press Secretaries capture the nation’s interest the way Jen Psaki did. Refreshingly candid and clear, Psaki quickly became known for her ability to break through the noise and successfully deliver her message. In her highly anticipated book, Psaki shares her journey to the Briefing Room and beyond, taking you along the campaign trail, to the State Department, and inside the White House under two Presidents.

How do master storytellers compel us? There have been many attempts to understand what makes a good story, but few have used a scientific approach. In The Science of Storytelling, Will Storr applies dazzling psychological research and cutting-edge neuroscience to our myths and archetypes to show how we can tell better stories, revealing, among other things, how storytellers - and also our brains - create worlds by being attuned to moments of unexpected change.

Using the exact steps you’ll learn in this book, Donald Miller grew his small business from four employees working out of a basement to a 15 million dollar operation, increasing revenue sixfold in just six years. As Miller grew his own business from the ground up, he realized nobody had put together a simple, step-by-step playbook for growing a business. That book didn’t exist. Until now. In this book, you’ll learn the 6 steps to grow a successful small business and create a playbook to implement them—your Flight Plan.

Few people are natural-born leaders. So what is it that transforms a person into the kind of individual who inspires others to follow? Become the person seen as most likely to lead the organization to victory. Great leadership is a skill that can be learned. Packed with proven methods, this indispensable little guide will unlock your leadership potential.

Life as an ENFP is no walk in the park. Despite the happy-go-lucky attitude they exude, only those who share the specific preference for extroversion, intuition, feeling, and perceiving on the Myers-Briggs Type Indicator can truly understand the unique form of chaos that governs this type's restless mind. Embodying a profoundly strange stack of cognitive functions, ENFPs approach the world with both the enthusiasm of a child and the wisdom of an old soul.

Ces connaissances sont plus puissantes que vous ne le pensez. Restez à l'écart, sauf si vous avez la volonté de maîtriser l'art de la persuasion et du contrôle psychologique ! Vous les connaissez probablement. Ceux qui obtiennent tout ce qu'ils veulent. La femme qui peut piéger un riche petit ami avec un sourire et quelques mots. Le petit homme chauve qui est toujours entouré de femmes sexy. La personne qui est promue chaque année. La personne qui est moins instruite que vous mais qui gagne deux fois plus.

We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

Improv(e) Your Conversations teaches the ingenious rules of improv comedy that allow performers to turn boring prompts into memorable interactions worthy of standing ovations. This means there are real frameworks and templates to escape interview mode small talk – and start connecting and building rapport from the moment you say “Hello”. This book goes through over 15 of the most helpful and insightful improv comedy techniques with countless real-life examples to make you a great talker.

The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.