Personal Performance

Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This book will provide senior and operational managers, consultants, and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation.

Exception to the Rule links ancient wisdom with contemporary science on high performance, teamwork, and engagement. Building an organizational culture based on classical virtues - of trust, compassion, courage, justice, wisdom, temperance and hope - is both strategically smart and a better way to live. Exception to the Rule walks you through the steps of helping everyone in your organization focus on character defined by virtue.

Mindfulness is overhyped, overused, and over-egged in trendy business circles. But what is mindfulness - really? Why should you invest your time, money, and energy to develop mindfulness? And what impact might it make to your performance in the workplace? Just Notice takes you on a trip down the mindfulness lane and demonstrates what's possible when you engage your eyes, ears, and body to expand your awareness and powerfully handle life's rich tapestry of adventure.

As organizations around the world are putting more focus on the mindset and wellbeing of staff, the need to develop Emotional Intelligence (EI) has never been greater. Cutting through the hype and dispelling the myths about EI, this practical, easy-to-use resource provides clear guidance, powerful tools, and actionable steps for developing and implementing EI in the workplace for immediate results.

Sort Your Brain Out includes brain-powered self-help advice that will improve your mood, help you deal with stress, and be better and smarter at work or in your everyday life. You'll discover how to shape and control the most adaptable organ in your body to think more creatively, keep your memory sharp, and live a better life on a daily basis.

The ability to learn is life's most important skill. Now, Michael Gelb, a pioneer in the fields of creative thinking, accelerated learning and innovative leadership, and the world's leading authority on the application of genius thinking to personal and organizational development, teaches you the 5 keys to high performance.

Vivimos en una época de preocupación capital por el desarrollo sustentable. Pero no sólo nuestro planeta tiene reservas limitadas que debemos saber gestionar con responsabilidad y visión estratégica: también nuestro cerebro. Cuando nos obsesionamos por las pérdidas, sufrimos ansiedad por el futuro, sobrevaloramos la opinión de los demás o nos exigimos demasiado, desperdicia

Are you overwhelmed, or tired of feeling self-blame about not knowing how to best help your child deal with ADHD? You are not alone. Many parents need more tools in their toolbox in order to help their child navigate school, home and social life with a diagnosis of ADHD. This book gives you actionable strategies and supports you can use today to help stop the self-blame and build your child's self-esteem in the process.

The world urgently seeks renewable energy sources, yet often overlooks the valuable resource of personal grit. Why do we wait for crises to tap into our inner strength? In "Know Thyself, Love Thyself," Mike shares his journey and helps listeners find their personal energy supply. He reveals the secrets of his growth, offers strategies for reducing stress and boosting productivity, and provides guidance for entrepreneurs to empower their teams. Start enjoying better company flow, optimized performance, healthy relationships, and personal fulfillment today.

In his audiobook, Frank J. O’Connell shares his personal stories, business strategies, his passion for mentoring, and proven methods for management. Jump First, Think Fast details Frank’s many business successes – as well as some failures – in an honest and forthright way. Jump First, Think Fast is for those who want to think differently about business and learn how to find their place, trust their instincts, and enjoy the ride from a successful CEO’s stories, lessons, and life moments.

How can someone get the best seats to the Super Bowl, the Olympics, the Kentucky Derby, and all the greatest concerts and sporting events in the world? By owning TicketCity, one of America’s fastest-growing ticket brokers. In this motivational and inspirational book, you will learn how author Randy Cohen started a business with just $1,200 and a few University of Texas basketball tickets and built it into a ticket-selling empire that today serves 250,000 clients in 17 countries.

We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection. Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. "Is anybody out there?" One thing is for sure: This speed of life has taken a toll on our basic use of good manners and etiquette. Nowhere is this more apparent than in the decline of professional business communications.

Sandi Kahn Shelton's hilarious tales from the frontlines of parenthood connect with parents, grandparents, and parents-to-be.

The 85% Man and Lessons from Lucille is Bob Mack Peak's well-crafted, uplifting, heart-felt, and romantic self-help epic. It's a lighthearted look at the differences between men and women. Peak strives to prove the well-known, open proposition that "Everything my mother told me about women is true... and I can prove it." The book's flowing narrative offers the reader a delightful journey toward discovering life's truest reward-unconditional love.

The New York Times best-selling mother-daughter duo is back with more hilarious, witty, and true tales from their lives. Whether they are attempting to hike the Grand Canyon, setting up phone calls with their dogs, or learning what “adulting” means, Lisa and Francesca are guaranteed to make you laugh, cry, and appreciate the funniest moments in life. Like the perfect glass of rosé, they’re always here to help you escape from your own busy, modern life and instead, get lost in theirs.

The author of Alec Baldwin Doesn't Love Me and That's Mr. Faggot to You returns with more skewed observations on the strange state of the queer union. As fans of his previous collections have happily discovered, little escapes his attention, and no topic is too controversial or sacred to be tackled.

Lisa and Francesca are back with another collection of warm and witty stories that will strike a chord with every woman. This six-book series is among the best reviewed humor books published today and has been compared to the late greats, Erma Bombeck and Nora Ephron. Delia Ephron said of the fifth book in the series, Have a Nice Guilt Trip, "Lisa and Francesca, mother and daughter, bring you the laughter of their lives once again and better than ever."

New York Times bestselling author Lisa Scottoline and her daughter Francesca Serritella are the best of friends—99.9% of the time. They're number one on each other's speed dial and they tell each other everything—well, almost everything. They share shoes and clothes—except one very special green jacket, which almost caused a catfight. In other words, they're just like every mother and daughter in the world. Best friends, and occasional enemies. Now they're dishing about it all—their lives, their relationship, and their carb count.

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

Desde os tempos da faculdade, George Marmelstein segue uma espécie de filosofia de vida baseada em três princípios: seguir sua curiosidade, não perder tempo com coisas inúteis e realizar atividades que agreguem valor ao trabalho, ao bem-estar físico e ao emocional. Com o tempo, ele percebeu que devemos nos preocupar menos com o acúmulo de informações e mais com o domínio das habilidades necessárias para processar o conhecimento adquirido.