Professional English

When does the sales process really begin? Some say that sales starts at the very first "hello". Everything before that first critical opening word, these people say, is marketing; everything after that is sales. Others say that the real work of sales doesn't begin till the prospect first says, "No". "Otherwise", they insist, "it's just order-taking". Antonio Garrido's Asking Questions the Sandler Way rejects both of those answers. It holds that selling begins when you start asking good questions.

From the chef behind Momofuku and star of Netflix’s Ugly Delicious—an intimate account of the making of a chef, the story of the modern restaurant world that he helped shape, and how he discovered that success can be much harder to understand than failure. Full of grace, candor, grit, and humor, Eat a Peach chronicles David Chang’s switchback path. Along the way, Chang gives us a penetrating look at restaurant life, in which he balances his deep love for the kitchen with unflinching honesty about the industry’s history of brutishness and its uncertain future.

Now settled into the sleepy Yorkshire village of Darrowby, and married to Helen the farmer’s daughter, James Herriot thinks he’s finally got himself sorted. But life as a vet in the 1930s was never going to be easy. Quite aside from his unpredictable colleagues, brothers Siegfried and Tristan Farnon, he must contend with new fangled medical techniques, delivering calves after far too much home-made wine, and a grudge holding dog called Magnus who never forgets. And then, with Britain on the verge of war, James faces a decision that could separate him from Darrowby – and Helen – for ever....

In this candid and riveting memoir, for the first time ever, Nike founder and CEO Phil Knight shares the inside story of the company's early days as an intrepid start-up and its evolution into one of the world's most iconic, game-changing, and profitable brands.

Pulitzer Prize winner Wallace Stegner recounts the remarkable career of Major John Wesley Powell, the distinguished ethnologist and geologist who explored the Colorado River, the Grand Canyon, and the homeland of the Southwest Indian tribes. This classic work is a penetrating and insightful study of the Powell’s career, from the beginning of the Powell Survey, in which Powell and his men famously became the first to descend the Colorado River, to his eventual expulsion from the Geological Survey.

As the biggest criminal trial since the Boston Strangler draws nearer, the public’s fascination with the life and crimes of mob boss Whitey Bulger continues to heat up. Many stories have been told about the murders Whitey and Stephen “The Rifleman” Flemmi committed, and the tacit permission they received from the FBI.

At age 20, Thomas Dekker was already earning €100,000 a year - as an amateur bike racer. The next year, he turned pro and his salary quadrupled then rose again to €900,000 as he established his position as a super-domestique among Europe's wealthiest superteams. The sport world marveled at Dekker's rise as the young racer set his ambitions on capturing cycling's biggest prizes for himself. Before long, though, Dekker found himself corrupted by money, dazzled by fame, and cracking under the relentless pressure to perform at a superhuman level.

From the hero whistleblower of the infamous Theranos scam, Thicker than Water is a look at never-before-revealed details behind closed doors at the company, revealing a cautionary tale of corporate bullying, gaslighting, ego, and wealth running amok in Silicon Valley. Tyler Shultz had been in the workforce for less than a year when he emailed Elizabeth Holmes, his employer and the CEO and founder of Theranos, with concerns that the company’s lab practices were faulty, ignored quality control, and were potentially dangerous to patients.

Stanley Tucci grew up in an Italian American family that spent every night around the kitchen table. He shared the magic of those meals with us in The Tucci Cookbook and The Tucci Table, and now he takes us beyond the savory recipes and into the compelling stories behind them.​ Taste is a reflection on the intersection of food and life, filled with anecdotes about his growing up in Westchester, New York.

After being given a terminal diagnosis with only a few weeks to live, Jane McLelland dug up research, some decades old, in her quest to survive. Rather than aiming to cure cancer, which in many cases is unachievable, Jane's approach was to stop it growing. Remarkably, her approach not only stopped it growing, it disappeared altogether. There are now clinics following her protocol, achieving remarkable successes.

In the summer after graduating from college, Suleika Jaouad was preparing, as they say in commencement speeches, to enter “the real world”. She had fallen in love and moved to Paris to pursue her dream of becoming a war correspondent. The real world she found, however, would take her into a very different kind of conflict zone. It started with an itch - first on her feet, then up her legs, like a thousand invisible mosquito bites. Then a trip to the doctor and, a few weeks shy of her 23rd birthday, a diagnosis: leukemia, with a 35 percent chance of survival.

In Seed to Dust, Marc Hamer paints a beautiful portrait of the garden that “belongs to everyone.” He describes a year in his life as a country gardener, with each chapter named for the month he’s in. As he works, he muses on the unusual folklores of his beloved plants. He observes the creatures who scurry and hide from his blade or rake. And he reflects on his own life: living homeless as a young man, his loving relationship with his wife and children, and - now - feeling the effects of old age on body and mind.

This novel biography brings Marcus Aurelius (121-180 CE) to life for a new generation by exploring the emperor’s fascinating psychological journey. Donald J. Robertson examines Marcus’s relationships with key figures in his life, such as his mother, Domitia Lucilla, and the emperor Hadrian, as well as his Stoic tutors. He draws extensively on Marcus’s own Meditations and correspondence, and he examines the emperor’s actions as detailed in the Augustan History and other ancient texts.

Dame Sue Black is an internationally renowned forensic anthropologist and human anatomist. She has lived her life eye to eye with the Grim Reaper, and she writes vividly about it in this book, which is part primer on the basics of identifying human remains, part frank memoir of a woman whose first paying job as a schoolgirl was to apprentice in a butcher shop, and part no-nonsense but deeply humane introduction to the reality of death in our lives. It is a treat for CSI junkies, murder mystery and thriller fans, and anyone seeking a clear-eyed guide to a subject that touches us all.

Vividly written, The Infidel and the Professor is a compelling account of a great friendship of two towering Enlightenment thinkers that had great consequences for modern thought. David Hume is widely regarded as the most important philosopher ever to write in English, but during his lifetime, he was attacked as "the Great Infidel" for his skeptical religious views and deemed unfit to teach the young. In contrast, Adam Smith was a revered professor of moral philosophy and is now often hailed as the founding father of capitalism.

In 1957, four years before his death, Carl Gustav Jung, psychiatrist and psychologist, began writing his life story. But what started as an exercise in autobiography soon morphed into an altogether more profound undertaking. The result is an absorbing piece of self-analysis: a frank statement of faith, philosophy, and principles from one of the great explorers of the human mind.

Why we think it’s a great listen: You thought he was a stodgy scientist with funny hair, but Isaacson and Hermann reveal an eloquent, intense, and selfless human being who not only shaped science with his theories, but politics and world events in the 20th century as well. Based on the newly released personal letters of Albert Einstein, Walter Isaacson explores how an imaginative, impertinent patent clerk became the mind reader of the creator of the cosmos.

A rags-to-$9-billion-riches story. A crash course in Burger King history and fast food in America, The Burger King is McLamore's candid and conversational memoir. Written before his death in 1996, he talks of his life, the birth of the Whopper, and the rise of Burger King. McLamore's account of Burger King offers an instructive and inspiring tale to young entrepreneurs. Here's a story of entrepreneurship development from one of the top entrepreneurs of fast food chains.

Suzanne Simard is a pioneer on the frontier of plant communication and intelligence; her TED talks have been viewed by more than 10 million people worldwide. In this, her first book, now available in audio, Simard brings us into her world, the intimate world of the trees, in which she brilliantly illuminates the fascinating and vital truths—that trees are not simply the source of timber or pulp, but are a complicated, interdependent circle of life.

Dr. Johnson may have been correct in saying that “Rousseau was a very bad man,” but none can argue that his ideas are among the most influential in all of world history. It was Rousseau, the father of the romantic movement, who was responsible for introducing at least two modern day thoughts that pervade academia. The Confessions is Rousseau’s landmark autobiography. Both brilliant and flawed, it is nonetheless beautifully written and remains one of the most moving human documents in all of literature.