Saving Baby

Jo Anne Normile was not supposed to keep the foal, an exuberant Thoroughbred with only a few white hairs on his reddish-brown forehead. But she fell in love with the young horse, who had literally been born into her arms. The breeder finally said she could keep the colt, whom she nicknamed "Baby" - but only if she raced him. It was difficult to take Baby away from the safety of his pasture. But Normile had made a promise.

On a cold January day in 2017, nearly two months before due date, Nile hippopotamus Bibi gave her keepers at the Cincinnati Zoo and Botanical Garden a big surprise: a tiny newborn hippo, no bigger than a football. The first premature hippo born and raised in captivity, baby Fiona was an underdog from the start: She couldn't nurse, she couldn't stay hydrated, and she wasn't thriving. But the staff at the zoo knew they could save her.

On a scale of one to 10, how well can you control your temper on the phone? For me, I have moved from a two to a solid seven on most days. But I wasn’t always that way. It took a lot of practice and specific techniques to reach that point.