Self Management

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

We often treat the word capacity as if it were a natural law of limitation. Unfortunately most of us are much more comfortable defining what we perceive as off limits rather than what's really possible. Could it be that many of us have failed to expand our potential because we have allowed what we perceive as capacity to define us? What if our limits are not really our limits?

En amour, on fait parfois des rencontres inopportunes. Alors que l'on est sincèrement amoureux d'une personne, la relation que l'on tisse à deux au quotidien s'avère toxique. Il convient, tout d'abord, d'en prendre conscience afin d'éviter l'écueil du déni dans lequel tombent nombre d'amoureux chaque jour. Puis, il importe de prendre des mesures drastiques pour ne pas sombrer corps et âme. Quels profils de personnes toxiques risque-t-on de croiser au cours de notre voyage amoureux ? Pourquoi certaines personnes attirent-elles si fréquemment des individus toxiques pour elles ?

Real estate titan, best-selling author, and TV impresario Donald J. Trump reveals the secrets of his success. Over the years, everyone has urged Trump to write on this subject, but it wasn't until NBC and executive producer Mark Burnett asked him to star in The Apprentice that he realized just how hungry people are to learn how great personal wealth is created and first-class businesses are run.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.

Presenting 12 breakthrough practices for bringing creativity into all human endeavors, The Art of Possibility is the dynamic product of an extraordinary partnership. The Art of Possibility combines Benjamin Zander's experience as conductor of the Boston Philharmonic and his talent as a teacher and communicator with psychotherapist Rosamund Stone Zander's genius for designing innovative paradigms for personal and professional fulfillment.

With coach Nick Saban at the helm, the Crimson Tide has won six of the last twelve national titles. The 2020 championship team showcased Saban's evolution as a leader and further solidified what many long suspected was true: Nick Saban is college football's greatest coach ever. Leaders of any kind, including coaches and beyond, stand to gain great wisdom and inspiration by learning from his success.

The 8th Habit is the answer to the soul's yearning for greatness, the organization's imperative for significance and superior results, and humanity's search for its "voice". Profound, compelling, and stunningly timely, this groundbreaking new audiobook of next level thinking gives a clear way to finally tap the limitless value-creation promise of the Knowledge Worker Age.

You can accomplish what you want. You can reach your dreams. Visualize a goal often enough and it will be yours. You have the innate capacity to transform your life. You have the power to achieve amazing results. And this audiobook will help you harness the power that is already within you.

A pioneer in the field of social engineering and a master hacker, Christopher Hadnagy specializes in understanding how malicious attackers exploit principles of human communication to access information and resources through manipulation and deceit. Now, he shows you how to use social engineering as a force for good - to help you regain your confidence and control. Hacking Humans provides tools that will help you establish rapport with strangers, use body language and verbal cues to your advantage, steer conversations and influence other’s decisions, and more.

Everyone has something they want to change. Marketers want to change their customers' minds and leaders want to change organizations. Start-ups want to change industries and nonprofits want to change the world. But change is hard. Often, we persuade and pressure and push, but nothing moves. Could there be a better way? This book takes a different approach. Successful change agents know it's not about pushing harder, or providing more information, it's about being a catalyst.

Google Executive Chairman and ex-CEO Eric Schmidt and former SVP of Products Jonathan Rosenberg came to Google over a decade ago as proven technology executives. At the time, the company was already well-known for doing things differently, reflecting the visionary - and frequently contrarian - principles of founders Larry Page and Sergey Brin. If Eric and Jonathan were going to succeed, they realized they would have to relearn everything they thought they knew about management and business.

Power is one of the most misunderstood - and therefore vilified - concepts in our society. Many assume power is predetermined by personality or wealth, or that it’s gained by strong-arming others. You might even write it off as “dirty” and want nothing to do with it. But by staying away from power, you give it up to someone else who may not have your best interest in mind. We must understand and use our power to have impact, and pioneering researchers Julie Battilana and Tiziana Casciaro provide the playbook for doing so in Power, for All.

For the first time, sporting legend Dan Carter distils his two decades at the frontiers of high-performance into his 'perfect ten' lessons. You won't find conventional wisdom here, but hard-learned truths. Honest, surprising and inspiring, The Art of Winning converts a legendary career into timeless lessons for listeners in any walk of life. Step inside the unique culture of the All Blacks - and inside the mind of a legend.

There are moments when we achieve peak performance: An athlete plays a perfect game; a business has a quarter with once-in-a-lifetime profits. But these moments are often elusive, and for every amazing day, we may have a hundred ordinary and even unsatisfying days. Fulfillment doesn’t come from isolated peak experiences, but rather from many consistent good days. So how do we sustain performance, while avoiding burnout and maintaining balance? In Optimal, Daniel Goleman and Cary Cherniss reveal how emotional intelligence can help us have a great day, any day.

Based on his TEDx talk "Everyday Leadership (the Lollipop Moment)"—voted one of the 15 most inspirational TED talks of all time—This Is Day One is leadership expert Drew Dudley's guide to cultivating the behaviors that will help you to succeed and empower those around you. If you're intimidated by the mystique surrounding leadership, this audiobook is for you. Dudley simplifies leadership without denying its complexity, demonstrating that leadership in all its forms begins at the same clear and accessible place for everyone: what he calls "Day One".

Accompagner un enfant atteint de TDAH peut sembler un défi constant. Malgré vos efforts pour comprendre et soutenir votre enfant, des obstacles peuvent surgir. Mais cela ne doit pas être une lutte sans fin.

Building confidence is essential to fighting imposter syndrome and silencing your inner critic. Do you doubt your abilities and feel like a fraud in your own life? There are five common competence types of imposter syndrome. The perfectionist, the superwoman/man, the expert, the natural genius, and the soloist. Learn to change these negative thought patterns and replace them with positive ones. Find validation from within and surrender to not knowing everything. Fight the fear of looking incompetent and know that there is strength in asking for help.

We hear the terms trauma and PTSD more and more. Yet many people still believe that trauma can only result from experiences that are particularly extreme. But trauma is an emotional response that can stem from a wide variety of upsetting experiences, leaving us feeling anxious, weighed down by negative emotions or memories, or feeling like we lack security.

The Anxious Perfectionist shines a much-needed light on the hidden costs of "being the best," and offers essential skills based in acceptance and commitment therapy to help you cope with the anxiety that is driven by your perfectionism. You'll learn how your "need to be perfect" can actually hinder your productivity and keep you from reaching your goals. You'll also learn skills to help you gain distance from negative self-talk, let go of unhelpful and self-limiting labels, and give yourself permission to make mistakes while still honoring your aspirations.