Social Conflict

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

When Özlem Cekic became the first Muslim MP in the Danish Parliament, her email inbox was inundated with hate mail and threats, and her gut reaction was to delete and ignore each abusive message. But eventually, she decided to take a risk. She started replying to each message and inviting the senders to meet and engage in dialogue over coffee. And with time, understanding, and patience, she began to make a difference, both in the lives of those who hated her before even meeting her, and in her own life.

A Comunicação Não Violenta (CNV) é um dos temas mais transformadores e fundamentais que nós da Sextante já publicamos. Ela é tão essencial que deveria ser ensinada a todas as pessoas, assim como ler, escrever e fazer as quatro operações matemáticas. Mais do que uma técnica para resolver conflitos, é um modo de ser, de pensar e de viver que, como diz Marshall Rosenberg, "nos ensina a expressar o que está vivo em nós e a enxergar o que está vivo nos outros. Assim podemos descobrir o que fazer para enriquecer essa vida".

Dr. Peter H. Kim, the world’s leading expert in the rapidly growing field of trust repair, has conducted over two decades of groundbreaking research to answer that question. In How Trust Works, he draws on this research and the work of other social scientists to reveal the surprising truths about how relationships are built, how they are broken, and how they are repaired. Dr. Kim’s work shows how we are often more trusting than we think and how easily our trust in others can be distorted.

Success coach Dr. Tim Ursiny shows us that conflict can be a good thing, and facing up to it can lead to fantastic results. Interactive exercises will coach and motivate you to effectively deal with all types of conflict situations, with results that empower and really work!

People often confuse communication for talking or making conversation, and this is the root cause of why many of these same people are so unsuccessful when it comes to how to communicate better. Communication in relationships, at its core, is about connecting and using your verbal, written, and physical skills to fulfill your partner’s needs.

Exprimez-vous tout en tissant des relations harmonieuses avec ceux qui vous entourent. L’affirmation de soi, voilà la clé du mieux-être au travail.

We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this extremely practical guide to dealing with the difficult personalities we encounter every day - in others, and in ourselves.

Why do more than half of all marriages end in divorce? And why is there so much unhappiness in the marriages that survive? Greg Baer offers the solutions for a long-lasting marriage in his anticipated follow-up to Real Love: The Truth About Finding Unconditional Love and Fulfilling Relationships. No matter how many wounds have been inflicted in a marriage, Greg Baer believes that they can be healed, giving both partners the sense of fulfillment and joy they’ve always wanted.

The 7Cs Compass for Conflict Resolution offers a groundbreaking approach to help you arrive at the best possible outcome for conflict you are facing. The process turns adversaries into partners to confront problems jointly.

Aimeriez-vous mieux interagir avec votre patron, vos collègues, vos employés, vos amis, votre conjoint et même le commis du dépanneur? C'est possible!

Surprising as it sounds, war has made humanity safer and richer. In War! What Is It Good For?, the renowned historian and archaeologist Ian Morris tells the gruesome, gripping story of 15,000 years of war, going beyond the battles and brutality to reveal what war has really done to and for the world. War, and war alone, has created bigger, more complex societies, ruled by governments that have stamped out internal violence.

Often in our romantic relationships we long for deep connection, but we don't know how to communicate well, and sometimes even withhold what we're really thinking and feeling. As couples, we don't stop to think how important our conversations are. And we certainly don't understand that what we talk about and how we talk about them determine whether our relationships will thrive, flatline, or fail. In Fierce Love, Susan Scott guides couples through conversations that lead to deep connection and lasting commitment.

Who gets to shape the narrative of our times? The current moment is a battle royale over that foundational power, one in which women, people of color, and non-straight people are telling other versions, and white people and men (and particularly, white men) are trying to hang onto the old versions and their own centrality. In Whose Story Is This?, Rebecca Solnit appraises what's emerging, why it matters, and what the obstacles are.

Families spend 50 minutes per day arguing, do you want to be wasting your life in conflict? The right tools can help you turn fights into positive learning experiences and even opportunities for growth. Mastering Confrontation by Robert Hunt can help you change your mindset gradually using concrete steps. Get this audiobook now to master uncomfortable situations, improve your communication, and learn the ins and outs of conflict resolution.

Beyond OODA: Developing the Orientation for Deception, Conflict and Violence is Varg Freeborn's highly anticipated follow up to the extremely popular Violence of Mind. While Violence of Mind was a broad introduction to all aspects of violence preparation, Beyond OODA focuses precisely on the development of mindset, or more accurately the orientation that influences and governs our decision making, and how it is developed for both good and bad people, alike.

From the best-selling author of Law of Attraction comes an easy-to-follow audiobook on creating ideal personal and professional relationships using the techniques of Neuro-Linguistic Programming. Are there certain people in your life who you have difficulty communicating with - at home, at work, or in your community? Now, in Law of Connection, Michael J. Losier gives you the tools you need to foster greater understanding in every aspect of your life. With tips, tools, exercises, and scripts to guide you.

Profiled on the front page of the Wall Street Journal, Iranian-born scholar Vali Nasr has become one of America's leading commentators on current events in the Middle East, admired and welcomed by both media and government for his "concise and coherent" analysis (Wall Street Journal). In this "smart, clear and timely" book (Washington Post), Nasr brilliantly dissects the political and theological antagonisms within Islam. He provides a unique and objective understanding of the 1,400-year bitter struggle between Shias and Sunnis, and sheds crucial light on its modern-day consequences—from the nuclear posturing of Iran's President Ahmadinejad to the recent U.S.-enabled shift toward Shia power in Iraq and Hezbollah's continued dominance in Lebanon.

Globalization means that we need to be prepared to interact with people from a wide range of cultures. But it's impossible to learn the particular customs and traits of every culture you might regularly come into contact with. Cultural Intelligence teaches techniques that will allow you to function effectively in any culture. Instead of providing a laundry list of culturally specific dos and don'ts, Thomas and Inkson show how to pay attention in a mindful and creative way to cues in cross-cultural situations.

The conduct of warfare is constantly shaped by new forces that create complexities in the battlespace for military operations. As the nature of how and where wars are fought changes, new challenges to the application of the extant body of international law that regulates armed conflicts arise. This inaugural volume of the Lieber Studies series seeks to address several issues in the confluence of law and armed conflict, with the primary goal of providing the listener with both academic and practitioner perspectives.