Social High

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Why is it so hard for us to connect on a deep level with others, particularly those who are suffering? We constantly find ourselves interrupted and inundated with tasks and stresses. We are disconnected, sleepwalking through our lives, unable to help even ourselves. There is a better way. Dr. David Rakel draws on his clinical experience with patients and the latest research from medicine, psychology, and neuroscience to describe the power of human connection and the ways it can be used to boost health and well-being.

Fanboy has never had it good, but lately his sophomore year is turning out to be its own special hell. The bullies have made him their favorite target, and his best (and only) friend seems headed for the dark side (sports and popularity). But then fanboy meets Kyra, a.k.a. Goth Girl, he finds an outrageous, cynical friend who shares his love of comics as well as his hatred for jocks and bullies.

Refugee High is a riveting chronicle of the 2017-18 school year at Sullivan High, a time when anti-immigrant rhetoric was at its height in the White House. Even as we follow teachers and administrators grappling with the everyday challenges facing many urban schools, we witness the complicated circumstances and unique education needs of refugee and immigrant children: Alejandro may be deported just days before he is scheduled to graduate; Shahina narrowly escapes an arranged marriage; and Esengo is shot at the beginning of the school year.

Finding logical inconsistencies, factual errors, and doublespeak wherever he looks, Al Franken takes on and destroys the myth of liberal bias in the media, hoists the Bush White House on its own rhetorical petard, and punctures the mean-spirited sanctimony of such media darlings as Ann Coulter and Bill O'Reilly. Timely, provocative, unfailingly honest, and always uproarious, Lies is sure to raise hackles and spark hilarity inside the Beltway and from sea to shining sea.

England's recent lurch to the right appears to be but one example of the nationalist wave sweeping across the world, yet as acclaimed Irish critic Fintan O'Toole suggests in The Politics of Pain, it is, in reality, a phenomenon rooted in World War II. We must look not to the vagaries of the European Union but, instead, far back to the end of the British empire, if we hope to understand our most fraternal ally - and the royal mess in which the British now find themselves.

Whereas so many 20th-century Spanish histories begin with Franco and the devastating Civil War, Paul Preston's magisterial work begins in the late 19th century with Spain's collapse as a global power, especially reflected in its humiliating defeat in 1898 at the hands of the United States and its loss of colonial territory.

American democracy is at an impasse. After years of zero-sum partisan trench warfare, our political institutions are deteriorating. Our norms are collapsing. Democrats and Republicans no longer merely argue; they cut off contact with each other. In short, the two-party system is breaking our democracy, and driving us all crazy.

Empathy has become a gaping fault line in American culture. Pioneering programs aim to infuse our legal and educational systems with more empathic thinking, even as pundits argue over whether we should bother empathizing with our political opposites at all. Meanwhile, we are inundated with the buzzily termed "empathic marketing" - which may very well be a contradiction in terms. In I Feel You, Cris Beam carves through the noise with a revelatory exploration of how we perform empathy, how it is learned, what it can do - indeed, what empathy is in the first place.

Militarized police officers with tanks and drones. Pervasive government surveillance and profiling. Social media that distract and track us. All of these, contends Bernard E. Harcourt, are facets of a new and radical governing paradigm in the United States - one rooted in the modes of warfare originally developed to suppress anticolonial revolutions and, more recently, to prosecute the war on terror. The Counterrevolution is a penetrating and disturbing account of the rise of counterinsurgency, first as a military strategy but increasingly as a way of ruling ordinary Americans.

Told through the lenses of specific people who both influenced the process and were impacted by the results, The Electoral College looks at how the Electoral College has changed US history and why it endures.

Jack Zipes has spent decades as a "scholarly scavenger," discovering forgotten fairy tales in libraries, flea markets, used bookstores, and internet searches, and he has introduced countless readers to these remarkable works and their authors. In Buried Treasures, Zipes describes his special passion for uncovering political fairy tales of the nineteenth and twentieth centuries, offers fascinating profiles of more than a dozen of their writers and illustrators, and shows why they deserve greater attention and appreciation.

An inviting and accessible new translation of Aristotle's complete Poetics—the first and best introduction to the art of writing and understanding stories.

It goes without saying that even today, it's not easy to be gay in America. While young gay men often come out more readily, even those from the most progressive of backgrounds still struggle with the legacy of early-life stigma and a deficit of self-acceptance, which can fuel doubt, regret, and, at worst, self-loathing. Through moving stories - of friends and patients, and his own - Odets considers how experiences early in life launch men on trajectories aimed at futures that are not authentically theirs.

Recent years have seen a growing recognition of the role that White Christian Nationalism plays in American society. As White Christian Nationalism has become a major force, and as racial and religious attitudes become increasingly aligned among whites-for example, the more likely you are to say that the decline of white people as a share of the population is "bad for society," the more likely you are to believe the government should support religious values-it has become reasonable to wonder which of the adjectives in the phrase "White Christian Nationalism" takes precedence.

This practical, accessible guide to using CBD-dominant cannabis contains a wealth of information for both first-time explorers and experienced patients who want to know more about safely treating a number of health conditions with remarkable results and low to no psychoactivity or negative side effects. CBD (cannabidiol) is a component of cannabis that can provide relief for conditions such as seizures, pain, inflammation, anxiety, depression, arthritis, and a number of other issues.

Great powers have attempted for centuries to intervene in elections occurring in other states through various covert and overt methods, with the American intervention in the 2013 Kenyan elections and the Russian intervention in the 2016 US elections being just two recent examples. Indeed, the Americans and the Soviets/Russians intervened in one out of every nine national-level executive elections between 1946 and 2000.

How a band of antislavery leaders recovered the radical philosophical inspirations of the first American Revolution to defeat the slaveholders' oligarchy in the Civil War.

The police are constantly under scrutiny. They are criticized for failings, praised for successes, and hailed as heroes for their sacrifices. Starting from the premise that every society has norms and ways of dealing with transgressors, A Short History of Police and Policing traces the evolution of the multiple forms of "policing" that existed in the past. Professor Emsley explores the idea and reality of policing, and shows how an institution we now call "the police" came to be virtually universal in our modern world.

Inspired by the consciousness-shifting traditions that have moved seekers for generations, Material Girl, Mystical World is a fabulous adventure in the "Now Age": a sophisticated upgrade on cosmic thinking for women who know that a closetful of designer shoes can happily coexist with a deeply meaningful life.