Social Services

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and persuade people and make more lasting and profitable relationships, quickly and easily.

Say the Magic Words is your passport to mastering these daily encounters. You'll find the most effective way to get what you want and need, and know what not to say and do. The insights and information come directly from the pros, people who have spent years in their particular line of work, and their advice is entertaining and unnervingly candid.

In the age of the Web, smartphones, and social networks, every action an organization takes can be exposed and critiqued in real time. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. Don Peppers and Martha Rogers argue that the only sane response to these rising levels of transpar­ency is to protect the interests of customers proac­tively - even if that requires spending extra money in the short run to preserve your reputation and cus­tomer relationships in the long run.

The ability of the NHS to continue to perform its historic function as a tax-funded system of universal health coverage, in the face of a growing and ageing population, costly new drugs and technology, increasing incidence of chronic health conditions, staff shortages, and budget constraints is one of the most important policy questions in modern Britain.

Guy Burgess était un membre du Secret Intelligence Service recruté comme agent par les services soviétiques. Il appartenait au groupe d'espions connu sous le nom des Cinq de Cambridge qui trahirent leur pays pendant la guerre froide. Burgess transmit notamment des documents secrets britanniques et aida un autre agent soviétique, Kim Philby, à rejoindre à son tour le SIS. Il devient après la guerre secrétaire du ministre d'État aux Affaires étrangères, Hector McNeil, et transmet des documents secrets du Foreign Office au KGB.

Richard Sorge est un journaliste allemand et soviétique. En poste en Allemagne et au Japon, il est surtout connu pour son travail d'espion au Japon au service de l'URSS, avant et au début de la Seconde Guerre mondiale. Son nom de code au NKVD était "Ramsay". De 1933 à 1934, Sorge édifie au Japon un réseau pour collecter des informations au profit du NKVD. Sorge rejoignit officiellement le parti nazi, le parti national socialiste (NSDAP), et travailla comme agent de l'Abwehr à l'ambassade allemande locale.

Le Special Operations Executive (SOE, "Direction des opérations spéciales") est un service secret britannique qui opère pendant la Seconde Guerre mondiale. Le SOE a pour mission de soutenir les divers mouvements de résistance des pays d'Europe occupés par l'Allemagne et l'Italie, et, progressivement, de tous les pays en guerre. Présent dans les pays de l'Axe Rome-Berlin-Tokyo, le SOE déploie également des sections dans les pays neutres.

On July 18, 1924, a mob in Tehran killed US foreign service officer Robert Whitney Imbrie. His violent death, the first political murder in the history of the service, outraged the American people. Though Imbrie’s loss briefly made him a cause célèbre, subsequent events quickly obscured his extraordinary life and career.

The book is called Social Jujitsu and Powerful Principles for Managing Social Conflict by James Nugent. It teaches the three key strategies of evading, deflecting, and redirecting social aggressors. This book moves on to teach about drawing the aggressor in getting them to react to you, putting the aggressor in a double bind, and helping them self-destruct.

Since its birth in 1948, the powers that be have chipped away at the NHS. Now, Britain's best-loved institution is under greater threat than ever, besieged by a deadly combination of underfunding, understaffing and the predatory private sector. In the wake of the pandemic, we have come to accept a 'new normal' of permanent crisis and years-long waiting lists. But, as Gavin Francis reveals in this short, vital book - it doesn't have to be this way, and until recently, it wasn't.

Il Tantra è la metodologia che permette di purificare l'amore da tutto ciò che lo avvelena. Per capirlo, è essenziale partire da una comprensione fondamentale, ovvero che noi siamo una realtà energetica, ed esiste un'unica energia vitale che opera attraverso di noi. Come Osho spiega, "è la stessa energia vitale che al livello più basso si manifesta come energia sessuale, e al livello più elevato si manifesta come spirituale. Pertanto, secondo me, non esiste opposizione di sorta, nessun conflitto."

Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect, and sidestep common minefields when communicating gets critical.

Matthew Pollard, un reconocido experto en ventas y un introvertido, ha creado y perfeccionado un sistema de venta transparente, auténtico y de baja presión, sin técnicas de cierre duro o de venta de bulldogs. La ventaja del introvertido te equipará con un sistema completo enfocado a la venta transparente, auténtica y de baja presión.

Chief Loren Culp stood up for the rights of citizens in the face of a statewide initiative to restrict gun rights that he believed went against his oath of office. Was it the right thing to do? Whether you are liberal or conservative, pro-gun or anti-gun, you will find the information provided in this book compelling. Many have said that police just need to enforce the law because they are law enforcement. Chief Culp says "that’s not true". Who is right? Get an inside look at why Culp chose to uphold the constitution and defend your right to bear arms.

Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.

When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

The secret to success isn't always about technical skills. In fact they play a very small part in the grand scheme of things. I mean, if you think about it, we all know a braniac whiz who just can't get ahead in life, and when we look at them it's quite obvious. They don't know how to socialize, deal with conflicts, or even manage their own emotions. But here's the twist: Many of us are this way, just not at the extreme end of the spectrum. Sure, we may be playing the EQ game 10 times better than the braniac, but what if we played it 100 times better?

The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results. The Smile Prescription teaches you how to live a happier, healthier, and more abundant life.