Social Services

David Cay Johnston has made a name for himself as the defender of the common man, calling out the rich and powerful for cheating the system at the expense of everyone else. Whether he's exposing unjust loopholes in the tax code that help the rich get richer or pointing out how powerful corporations pocket government subsidies at excessive taxpayer expense, Johnston is an eloquent town crier for justice and equality.

What makes the world's most successful individuals so good at their jobs? What do they do that others don't? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it's really people - and the relationships you build with them - that form the cornerstone of long-term success, sales growth, and excellence.

Since its founding in 1995, the FSB, Russia's Federal Security Service, has regained the majority of the domestic security functions of the Soviet-era KGB. Under Vladimir Putin, who served as FSB director just before becoming president, the agency has grown to be one of the most powerful and favored organizations in Russia. The FSB not only conducts internal security but also has primacy in intelligence operations in former Soviet states.

Many believe the child welfare system protects children from abuse. But as Torn Apart uncovers, this system is designed to punish Black families. Drawing on decades of research, legal scholar and sociologist Dorothy Roberts reveals that the child welfare system is better understood as a “family policing system” that collaborates with law enforcement and prisons to oppress Black communities. Child protection investigations ensnare a majority of Black children, putting their families under intense state surveillance and regulation.

Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.

If you ever wondered who becomes an American ambassador and why, this is the book for you. This updated and revised edition of Jett’s classic book not only provides a timely overview of American ambassadorship for Foreign Service Officers, aspiring diplomats, and interested citizens, but also calls for much-needed reform, describing the dire implications of failing to change our ambassadorial appointments process for the future of American diplomatic practice and foreign policy.

Chester has always wanted to become a service dog. When he fails his certification test, though, it seems like that dream will never come true - until a family adopts him. They want him to be a companion for their 10-year-old son, Gus, who has autism. But Gus acts so differently than anyone Chester has ever met. He never wants to pet Chester, and sometimes he doesn’t even want Chester in the room. Chester’s not sure how to help Gus since this isn’t exactly the job he trained for - but he’s determined to figure it out. Because after all, Gus is now his person.

In 1997 a six-year-old boy questioned by authorities relayed disturbing stories of abuse. The more he talked, the more people were implicated in his shocking revelations. And he was only the first child to come forward. Within a year, fifteen more children with similar tales were transferred out of the Bassa region of Italy to protected locations. Their parents were accused of belonging to a satanic sect that performed sex rituals under the aegis of beloved local priest Don Giorgio Govoni. With each child’s confession, the network of monsters grew.

He swore to take a bullet for the President and left it all behind to take a bullet for the American people. Why would a successful, twelve-year Secret Service agent resign his position in the prime of his career to run for political office against all the odds? New York Times bestseller, Life Inside the Bubble is an intimate look at life inside the presidential "bubble," a haze of staffers, consultants, cronies, acolytes, bureaucrats and lobbyists that creates the "alternate reality" in which monumental policy decisions are made.

Before the White House and Air Force One, before the TV ads and the enormous rallies, there was the real Barack Obama: A man wrestling with the momentous decision to run for the presidency, feeling torn about leaving behind a young family, and figuring out how to win the biggest prize in politics. This book is the previously untold and epic story of how a political newcomer with no money and an alien name grew into the world’s most powerful leader. But it is also a uniquely intimate portrait of the person behind the iconic posters and the Secret Service code name Renegade.

Joining the ranks of Evicted and The New Jim Crow, a former caseworker’s searing, clear-eyed investigation of the child welfare system—from foster care to incarceration—that exposes the deep-rooted biases shaping the system, witnessed through the lives of several Black families.

Revolutionary War officer Nathan Hale, one of America's first spies, said, "Any kind of service necessary to the public good becomes honorable by being necessary." A statue of Hale stands outside CIA headquarters, and the agency often cites his statement as one of its guiding principles. But who decides what is necessary for the public good, and is it really true that any kind of service is permissible for the public good? These questions are at the heart of James M. Olson's book, Fair Play: The Moral Dilemmas of Spying.

In The Fight, Dan Bongino picks up the story where his New York Times best-selling book Life Inside the Bubble ends to tackle current political and security issues and offer new solutions. From Hillary's emails to the security failings at the White House (including the drone crash and the fence jumper); from Charlie Hebdo to Bowe Bergdahl - the author examines how our current administration has allowed our security efforts to lapse both at home and abroad.

With absorbing detail about the secret world of agents and double-agents, this groundbreaking work traces Churchill's connections with that world, from his days as a member of the Cabinet that established the Secret Service to the war years, when his extensive intelligence network provided him with superior information. What results is a major contribution to the study of modern and military history and a crucial missing key to understanding Churchill himself.

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

Who works for the government and why does their work matter? An urgent and absorbing civics lesson from an all-star team of writers and storytellers.

The Survival Spanish for Social Services program is designed to give you the Spanish skills you need to communicate more effectively with today's diverse clientele. Vocabulary for this program was suggested by hundreds of social-services professionals.

Do we use social media, or are we being used by it? Social media is brilliant and obscene. It sharpens the mind and dulls it. It brings nations together and tears them apart. It perpetuates, reveals, and repairs injustice. It is an untamed beast upon which we can only hope to ride, but never quite corral. What is it doing to us? In Terms of Service, Chris Martin brings listeners his years of expertise and experience from building online brands, coaching authors and speakers about social media use, and thinking theologically about the effects of social media.

Being a Secret Service agent is one of the most treacherous jobs in the world and never more so than in today's highly polarized America. Facing threats from fence jumpers and manifesto writers, and from murderous terrorists and sophisticated spies, protecting the president is harder than ever. In an age of hyper-partisan politics, emotions are high and threats are everywhere. On top of that, with international tensions reaching a boiling point, it's harder than ever to determine friend from foe.