Social Services

In the age of the Web, smartphones, and social networks, every action an organization takes can be exposed and critiqued in real time. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. Don Peppers and Martha Rogers argue that the only sane response to these rising levels of transpar­ency is to protect the interests of customers proac­tively - even if that requires spending extra money in the short run to preserve your reputation and cus­tomer relationships in the long run.

Orphans of Empire tells the story of what happened to the thousands of children who were raised at the London Foundling Hospital, Coram's brainchild, which opened in 1741 and grew to become the most famous charity in Georgian England. It provides vivid insights into the lives and fortunes of London's poorest children, from the earliest days of the Foundling Hospital to the mid-Victorian era, when Charles Dickens was moved by his observations of the charity's work to campaign on behalf of orphans.

In the summer of 2020 sportswriter David Walsh asked Pippa York if she’d be interested to be his travelling companion for the Tour de France. The deal was that he would sort out the logistics beforehand, the hotels, the transport details and she would do the day to day tasks of getting them about and adding her insight occasionally. It would also mean she would return to the race she had ridden eleven times as Robert Millar. This is the resulting book: a unique and entertaining sporting odyssey, The Escape uses the minutiae of Pippa and David’s trip.

Esta investigación sobre los servicios secretos mexicanos descorre las cortinas de historias en las que la sociedad debe mantener muy bien enfocada la lupa. Un deslumbrante trabajo de investigación, realizado desde las entrañas de los servicios de inteligencia mexicanos: el Centro de Investigación y Seguridad Nacional (CISEN), que culmina en este apasionante texto sobre un México secreto. Sergio Aguayo trata, con un lenguaje sencillo y ameno, la evolución de los servicios de inteligencia mexicanos desde 1918.

An eighteen-year-old in the United States is still barred from buying alcohol, acquiring a pilot's license, or stepping into a casino. Yet, astonishingly, they can be enlisted in the military and deployed to a war zone. On the other side of the age spectrum, individuals over thirty-nine often encounter insurmountable obstacles to enlistment. Break this mold and meet Lanny Snodgrass, who, at the age of sixty-three, became the oldest American to join the Army and complete officer basic training. It was 2003, the Iraq War had just started, and the Pentagon momentarily relaxed age requirements.

Every day across America, consumers face issues with credit cards, mortgages, car loans, and student loans. When they are cheated or mistreated, all too often they hit a brick wall against the financial companies. People are fed up with being run over by big corporations, and few have the resources or expertise to fight back on their own. It is no wonder consumers feel powerless: they are outgunned every step of the way. Since 1970, the financial industry has doubled in size. It is the biggest source of campaign contributions....

Can we fix the Public Education system in America? Written by an educator with broad experience spanning nearly three decades, this new book suggests that it's already too late. Education’s ongoing failures are feeding on themselves, perpetuating the failed system.

Make More Money with Your Product or Service is a step-by-step guide to making money from your products, services, and any books or programs you develop based on them. It includes much the same information as Make More Money from Your Book, with a focus on marketing products or services.

Master Sergeant Jan W. “Dutch” Wierenga is a little known but highly respected Special Forces and CIA legend. He has served the USA for 60 years in total, in some of the most dangerous and difficult circumstances imaginable. Born in Indonesia in 1936, he and his family spent a total of four years imprisoned in Japanese and Indonesian internment camps under unspeakably harsh conditions. They were rescued under fire by British Gurkha troops in 1946. He was running jungle combat patrols by age 16, and emigrated to Holland by cargo ship in 1955.

A solitary citizen today with a broadband connection and several inexpensive or free tools has a substantially better chance of influencing the public's perceptions of billion-dollar corporations than ever before.

The Underdogs tells the story of Karen Shirk, felled at age 24 by a neuromuscular disease and facing life as a ventilator-dependent, immobile patient, who was turned down by every service dog agency in the country because she was "too disabled". Her nurse encouraged her to tone down the suicidal thoughts, find a puppy, and raise her own service dog. Karen did this, and Ben, a German shepherd, dragged her back into life.

In "The Consumer's Journey to Purchasing Funeral Services: A Marketing Roadmap for Growing Market Share and Revenue," Bill A Johnston, a leading expert on Facebook ads for the funeral home industry, reveals the strategic marketing insights you need to become the market leader in your area. This comprehensive guide takes you through the consumer's journey from initial awareness to becoming a loyal, retained customer.

America's Peacemakers: The Community Relations Service and Civil Rights tells the behind-the-scenes story of a small federal agency that made a big difference in civil rights conflicts over the last half century. In this second edition of Resolving Racial Conflict: The Community Relations Service and Civil Rights, 1964–1989, Grande Lum continues Bertram Levine’s excellent scholarship, expanding the narrative to consider the history of the Community Relations Service (CRS) of the US Department of Justice over the course of the last three decades.

When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.

Throughout World War II, when Saturday nights came around, servicemen and hostesses happily forgot the war for a little while as they danced together in USO clubs, which served as havens of stability in a time of social, moral, and geographic upheaval. Meghan Winchell demonstrates that in addition to boosting soldier morale, the USO acted as an architect of the gender roles and sexual codes that shaped the "greatest generation".

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.

“Lo Zen è un’esperienza improvvisa: non c’è preparazione, non ci sono prove, non c’è una disciplina, non c’è un sentiero” chiarisce Osho, e aggiunge: “All’improvviso apri gli occhi: come se un lampo ti avesse colpito, interrompendo il sonno di milioni di anni. In quell risveglio, conosci il mistero dell’esistenza.” A quella folgorante esperienza Osho avvicina in queste tredici immersioni, sollecitando il momento inevitabile che nella vita quotidiana si ha la tendenza a ignorare.

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

The author's account of his experiences during four years of the American Civil War from Private to Lieutenant-Colonel in the Cavalry of the Army of North Virginia. This is a poignant and wonderfully written account of life in the Cavalry during a monumentous struggle.