Social Services

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

In 1997 a six-year-old boy questioned by authorities relayed disturbing stories of abuse. The more he talked, the more people were implicated in his shocking revelations. And he was only the first child to come forward. Within a year, fifteen more children with similar tales were transferred out of the Bassa region of Italy to protected locations. Their parents were accused of belonging to a satanic sect that performed sex rituals under the aegis of beloved local priest Don Giorgio Govoni. With each child’s confession, the network of monsters grew.

Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler. Includes updated strategies on 21st-century topics like conducting effective online pre-call research, and using LinkedIn to generate referrals.

America's Other Army brings the high-flying world of international diplomacy down to earth and puts a human face on a mysterious profession that has undergone a dramatic transformation since September 11, 2001. Through the stories of American diplomats, the book explains how their work affects millions of people in the United States and around the world every day and how it contributes directly to US security and prosperity.

Tom spent years working covertly to stop those who want to do us harm. In his best-selling memoir Soldier Spy, he told how he was recruited and described some of his top-secret operations. In I Spy, he takes us deeper undercover as he puts his life on the line once more. I Spy plunges the listener straight into the action as Tom and his team race to prevent terrorists from causing carnage on our streets and outsmart Russian agents, blocking a daring plot that threatens the security of the nation.

Drawing on new archival research, Robert Service's gripping new investigation of the final years of the Cold War - the first to give equal attention to the internal deliberations from both sides of the Iron Curtain - opens a window onto the dramatic years that would irrevocably alter the world's geopolitical landscape and the men at their fore.

Being pro-life means that not only do we see abortion as a murder, but we also see our apathy against injustice toward outside of the womb as a coconspirator in the fight for life. It means that we fight for racial equality. It means that we love - the woman walking into the abortion clinic - passionately with the love of Christ, and it means we embrace life no matter what label may be attached to a person's identity.

You are no doubt a busy professional with a lot of things going on! It can be challenging to find the time to study in preparation for the ASWB exam. However, the truth is that the ASWB test is a challenging test. It is normal to have some anxiety about taking this test.

From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.

Every day across America, consumers face issues with credit cards, mortgages, car loans, and student loans. When they are cheated or mistreated, all too often they hit a brick wall against the financial companies. People are fed up with being run over by big corporations, and few have the resources or expertise to fight back on their own. It is no wonder consumers feel powerless: they are outgunned every step of the way. Since 1970, the financial industry has doubled in size. It is the biggest source of campaign contributions....

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La’Wana Harris’s Inclusion Coaching method helps people realize that sharing power isn’t the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter - people believe in diversity until they feel that they have to give something up.

The red wall formed the foundation of Labour's vote in the Midlands and the North of England, but these places backed Brexit and then dramatically turned Conservative for the first time in living memory at the 2019 election, redrawing the electoral map in the process. Originally from the North East himself, Payne set out to uncover the story of the red wall and issues that turned the seats blue.

As David Lipsky follows a future generation of army officers from their proving grounds to their barracks, he reveals the range of emotions and desires that propels these men and women forward. From the cadet who struggles with every facet of West Point life to those who are decidedly huah, Lipsky shows people facing challenges so daunting and responsibilities so heavy that their transformations are fascinating to watch.

With a detailed breakdown of the fundamentals of social skills, this comprehensive guide offers a profound insight into the lost art of communication. Being able to communicate clearly with others is an essential skill for building relationships and succeeding in life. Now, this audiobook arms you with the tools you need to become the master of any social situation and supercharge your ability to connect with others.

Behind the locked doors of three mansions in London's exclusive Kensington Palace Gardens neighborhood, the British Secret Service established a highly secret prison in 1940: the London Cage. Here recalcitrant German prisoners of war were subjected to "special intelligence treatment." The stakes were high: the war's outcome could hinge on obtaining information German prisoners were determined to withhold. After the war, high-ranking Nazi war criminals were housed in the Cage, revamped as an important center for investigating German war crimes.

From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and their families.

Fourth grade is not going at all how Benny Barrows hoped. He hasn't found a new best friend. He's still not a great bike rider - even though his brother, George, who's autistic, can do tricks. And, worst of all, he worries his dad's recent accident might be all his fault. Benny tries to take his mom's advice and focus on helping others and to take things one step at a time. But when his dad ends up in the hospital again, Benny doesn't know how he and his family will overcome all the bad luck that life seems to have thrown their way.

The SAD pandemic is real. Sexual Violence, Addictions, and Domestic Violence (SAD) result in too many children in care yearly, aging out to different systems such as prison, employment and income assistance programs, mental health institutions, drug rehabilitation, and homelessness. Are we going to allow the cycle to continue for generations?

If you can't bear to watch the news lately, you're not alone. Luckily, Ione Butler is here to offer you some respite. As the founder of Uplifting Content, a social media platform followed by more than 1.5 million people, she understands the power of inspirational true stories - the kind we don't see covered enough these days. Here, she presents an eclectic group of narratives - some from people she's met in her own travels; others crowdsourced from the uplifting content community or taken from the headlines.