Social Services

In the age of the Web, smartphones, and social networks, every action an organization takes can be exposed and critiqued in real time. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. Don Peppers and Martha Rogers argue that the only sane response to these rising levels of transpar­ency is to protect the interests of customers proac­tively - even if that requires spending extra money in the short run to preserve your reputation and cus­tomer relationships in the long run.

The ability of the NHS to continue to perform its historic function as a tax-funded system of universal health coverage, in the face of a growing and ageing population, costly new drugs and technology, increasing incidence of chronic health conditions, staff shortages, and budget constraints is one of the most important policy questions in modern Britain.  

Since its birth in 1948, the powers that be have chipped away at the NHS. Now, Britain's best-loved institution is under greater threat than ever, besieged by a deadly combination of underfunding, understaffing and the predatory private sector. In the wake of the pandemic, we have come to accept a 'new normal' of permanent crisis and years-long waiting lists. But, as Gavin Francis reveals in this short, vital book - it doesn't have to be this way, and until recently, it wasn't.

Guy Burgess était un membre du Secret Intelligence Service recruté comme agent par les services soviétiques. Il appartenait au groupe d'espions connu sous le nom des Cinq de Cambridge qui trahirent leur pays pendant la guerre froide. Burgess transmit notamment des documents secrets britanniques et aida un autre agent soviétique, Kim Philby, à rejoindre à son tour le SIS. Il devient après la guerre secrétaire du ministre d'État aux Affaires étrangères, Hector McNeil, et transmet des documents secrets du Foreign Office au KGB.

Il Tantra è la metodologia che permette di purificare l'amore da tutto ciò che lo avvelena. Per capirlo, è essenziale partire da una comprensione fondamentale, ovvero che noi siamo una realtà energetica, ed esiste un'unica energia vitale che opera attraverso di noi. Come Osho spiega, "è la stessa energia vitale che al livello più basso si manifesta come energia sessuale, e al livello più elevato si manifesta come spirituale. Pertanto, secondo me, non esiste opposizione di sorta, nessun conflitto."

The book is called Social Jujitsu and Powerful Principles for Managing Social Conflict by James Nugent. It teaches the three key strategies of evading, deflecting, and redirecting social aggressors. This book moves on to teach about drawing the aggressor in getting them to react to you, putting the aggressor in a double bind, and helping them self-destruct.

Richard Sorge est un journaliste allemand et soviétique. En poste en Allemagne et au Japon, il est surtout connu pour son travail d'espion au Japon au service de l'URSS, avant et au début de la Seconde Guerre mondiale. Son nom de code au NKVD était "Ramsay". De 1933 à 1934, Sorge édifie au Japon un réseau pour collecter des informations au profit du NKVD. Sorge rejoignit officiellement le parti nazi, le parti national socialiste (NSDAP), et travailla comme agent de l'Abwehr à l'ambassade allemande locale.

Le Special Operations Executive (SOE, "Direction des opérations spéciales") est un service secret britannique qui opère pendant la Seconde Guerre mondiale. Le SOE a pour mission de soutenir les divers mouvements de résistance des pays d'Europe occupés par l'Allemagne et l'Italie, et, progressivement, de tous les pays en guerre. Présent dans les pays de l'Axe Rome-Berlin-Tokyo, le SOE déploie également des sections dans les pays neutres.

Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect, and sidestep common minefields when communicating gets critical.

Matthew Pollard, un reconocido experto en ventas y un introvertido, ha creado y perfeccionado un sistema de venta transparente, auténtico y de baja presión, sin técnicas de cierre duro o de venta de bulldogs. La ventaja del introvertido te equipará con un sistema completo enfocado a la venta transparente, auténtica y de baja presión.

Chief Loren Culp stood up for the rights of citizens in the face of a statewide initiative to restrict gun rights that he believed went against his oath of office. Was it the right thing to do? Whether you are liberal or conservative, pro-gun or anti-gun, you will find the information provided in this book compelling. Many have said that police just need to enforce the law because they are law enforcement. Chief Culp says "that’s not true". Who is right? Get an inside look at why Culp chose to uphold the constitution and defend your right to bear arms.

Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.

What makes the world's most successful individuals so good at their jobs? What do they do that others don't? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it's really people - and the relationships you build with them - that form the cornerstone of long-term success, sales growth, and excellence.

When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results. The Smile Prescription teaches you how to live a happier, healthier, and more abundant life.

A solitary citizen today with a broadband connection and several inexpensive or free tools has a substantially better chance of influencing the public's perceptions of billion-dollar corporations than ever before.

V knige Peregovoryi. Metodiki spetssluzhb v dostupnoy forme izlozhenyi luchshie psihologicheskie priYomyi vedeniya peregovorov. Vyi uznaete, kak na praktike pri pomoschi takogo silnogo oruzhiya, kak slovo, dobivatsya svoih tseley. Ekspertyi i opyitnyie spetsialistyi dayut sovetyi, kak vesti ekstremalnyie peregovoryi, kak poluchit predlozhenie ruki i serdtsa i kak otkazat. Takzhe vyi uznaete, chto nuzhno dlya uspeshnogo karernogo rosta.

As they say, there are a thousand ways to use a knife. If one method isn't working, don't keep doing it. It's time you try another effective method to help students see themselves and the world from a different, much better perspective.

Too often, fatherlessness and dysfunctional families are mentioned as possible contributing causes among school shooters and other killers. But just as quickly, it is all ignored as the conversation moves on to other topics—most often to guns, mental health, or security failures. Those things often fit the agendas of politicians and the news media. Yet, when we look at killers of all sorts and of all ages, the shared foundation among the vast majority of them—is fatherlessness. Almost all of the most deadly killers throughout the whole of history were fatherless.