Strategic Management

The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that discusses how to complain.

While highly relevant to new and existing managers, the book is ideally suited for technical professionals and leaders in technical organizations looking to develop critical leadership skills distinct from technical expertise.

In Clarity of Thought: Thinking Clearly About Leadership, Strategy, and Systems, Dr. Tadé Ayeni cuts through the clutter to deliver a practical, powerful guide for leaders who want to think better, decide smarter, and lead with deeper impact. Drawing on research, real-world examples, and timeless principles, Dr. Ayeni shows leaders how to move beyond surface-level fixes—and build organizations that think, move, and win with purpose.

¿Cansado de competir por precio, atención o seguidores? Este audiolibro no es otro manual genérico de marketing. Es una guía directa, estratégica y aplicable para emprendedores que están listos para dejar de correr detrás del mercado…y empezar a liderarlo.

If you want money, you need to understand it first—and it’s way more fun than you might think! Your school teaches you lots of things… but for some reason, it doesn’t teach you one of the most important skills you’ll ever need—how to manage your money. Sure, you’ve encountered thousands of word problems about money in math, but do any of them tell you what to do with your own money? If you’ve ever been frustrated that you don’t have the cash to do the things you’d like to do or buy the things you want to have, then you have clear proof that you’re missing some essential skills.

What are the best B2B companies doing differently to achieve growth? This is the primary question that you will get an answer to by listening to Revenue Growth Platform. Based on the authors’ 20+ years of personal experience from sales transformation projects, as well as their research and interviews, they now share both their strategic insights about business models and tactical ideas for improving and scaling marketing, sales, and customer success.

Erle Dardick believes the multi-unit restaurant industry is leaving billions of dollars on the table. So he outlined a clear solution for food businesses struggling to stay afloat or to grow during the recession in his new book, Get Catering and Grow Sales! A Strategic Perspective for the Multi-Unit Restaurant Executive. Dardick, the CEO of MonkeyMedia Software, a food industry consulting and software company, has helped his firm's clients grow their revenue by embracing a catering strategy.

From Backroom to Boardroom is not a book about technology, data models, or the latest in a series of bright and shiny toys so loved by marketers. It is a book about building a strategic marketing operations organization that transports marketing from the backroom to the boardroom. The journey begins with defining the new breed of marketing leadership and continues by exploring the integration of business acumen, marketing experience, and the power of the digital age. This book is a practical guide that will help you reimagine, rescript, and rearchitect the role of marketing.

This is an audiobook for people with ideas. Do you make plans that never get implemented? Are they overly complicated and fail because you simply can't stop planning until it's perfect? Or do you refuse to plan because you care only about getting things done, but end up failing and causing chaos for those closest to you (spouse, partners, teammates, etc.)? Do you end up reworking projects instead of accomplishing your goals?

In The Compass and the Coin: The Purpose-Driven Future of Business, George Guibal and Shaun Pearce present a powerful guide for leaders who want to align profitability with purpose. Through compelling case studies, actionable frameworks, and practical tools, this book highlights how purpose-driven organizations outperform competitors, attract top talent, and create lasting positive impact. From crafting a mission to embedding purpose into strategy, overcoming cultural resistance, and measuring success, this is a must-listen for anyone ready to shape the future of business.

What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?

In this guide to living as your authentic self, a successful businessman offers advice on how to live a prosperous and rewarding life by learning to take charge and lead yourself and others. Countless books focus on leadership. Numerous podcasts and TedTalks speak about leading others, leading...

When Elizabeth ascended the throne in 1558, England was the laughing stock of Europe. Economic, political, and religious calamities were numerous, and Elizabeth endured constant criticism. But by the end of her 45-year reign, England was one of the world's mightiest nations. Axelrod uses the legendary Queen's life as a model for modern leadership, and a powerful example of how one person can make an extraordinary difference. Elizabeth I CEO is an indispensable guide for today's business managers and leaders. It is also an inspiring listen for those taking their first steps up the corporate ladder, or those who simply love history. Nelson Runger's narration gives a renewed energy to Elizabeth's lessons, which are as relevant today as they were four centuries ago.

The Art of Opportunity offers a path toward new growth, providing the perspective and methods you need to make innovation happen. Written by a team of experts with both academic and industry experience - and a client roster composed of some of the world's leading companies - this book provides you with the necessary tools to help you capture growth instead of chasing it.

The Ecstatic Stock Market is an absolute must listen if you are investing your money in stocks, cryptocurrencies or commodities. Preserve and grow your wealth by understanding why things are unfolding in the manner that they are.

Discover how to transform from a traditional to a digitally driven organization based on DBS Bank, which has been recognized by Harvard as one of the top 10 digital transformations of the last decade and as the world's best bank by the most prestigious banking awards. World’s Best Bank provides you with a strategic guide to leveraging digitalization and create better experiences for your customers. It’s based on unique and exclusive interviews of DBS C-suite conducted in person by the author.

The Chaos-Free Contractor is your blueprint for transforming your business from a stressful, reactionary mess into a streamlined, profitable, and self-sustaining operation. Scott Beebe, founder of Business on Purpose, has spent years coaching contractors to escape the cycle of exhaustion and unpredictability.

Skip the paid consulting firms and gain the knowledge that every Dealership vendor, agent and administrator wont share. This is the one book that every Dealer in America needs to listen to. Where you are a powersports, independent or franchise dealer, this book will change you financial outlook and how your Dealership treats vendor relationships. The industry has spent too little time selling and too much time being sold. I've transfer my more than 20 years in the automotive industry into a invaluable resource guide to help Dealers navigate the waters of an unyielding volume of vendors.

A rapid and massively disruptive shift from centralized to distributed organizations has already begun. But current leadership practices were designed for large centralized organizations, making them increasingly obsolete. Bob Johansen, who has been projecting future trends from Silicon Valley since 1968, outlines five literacies leaders need to develop to cope with this brave new world.

Escala o Estáncate es una guía directa, práctica y brutalmente honesta para emprendedores que ya no quieren sobrevivir… quieren escalar.