Strategic Management

The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that discusses how to complain.

What happens when the world around you is spinning with so many questions, hurdles, and problems? How do you get to live the life you have always dreamed of—and reach the goals that you and your family desire? The answer, says author Irvin Schorsch, is through finding the right kind of family-focused fiduciary firm that can be a trusted partner to help you in all aspects of life.

A team of pioneering decision and AI strategists delivers a digestible and hands-on resource for professionals at every part of the decision-making journey. The book discusses the latest technology and approaches that bridge the gap between behavioral science, data science, and technological innovation. Discover how leaders from various industries and environments are using data and AI to make better future decisions, taking both human as well as business factors into account.

We've combed through hundreds of Harvard Business Review articles and selected the best ones to help you learn the most important ideas in leadership and management, feel confident in your business classes, and be ready to thrive in any role you take on. This book will inspire you to: succeed by playing to your strengths; learn to be more persuasive; give killer presentations; perfect your business-writing skills; find your authentic voice and leadership style; and build a purposeful career.

For years, executive Martin Fiore has been advising leaders from a wide range of industries about technological trends that are reshaping the world of business, from artificial intelligence and the rise of autonomous systems to human/machine convergence. Now, in Humanity Reimagined, Fiore explores how these trends are disrupting industries, changing the world of work, transforming the economy, and creating both threats and opportunities for leaders at all levels, from entrepreneurs nurturing start-up businesses to C-suite leaders at the world's biggest corporations.

Inventors are makers, artists, musicians, and creators, and every one of us has that creative ability within. Like a play or concert, an invention is a fundamentally collaborative effort and a journey of shared experiences. Are you a maker, creator, inventor, or artist? Are you curious about technology and want to make the world a better place? Explore the possibilities of tomorrow through the twenty-year journey of Dr. Cori Lathan, Founder and CEO of AnthroTronix, and embark on your own adventure to invent the future.

In this practical guide, Cloé Caron, PCC shares her unique O2coaching 5C Leadership and Team Efficiency Model and her Unique Strategic Contribution (USC) concept with you. As an experienced coach and leadership consultant, founder and president of o2Coaching, a public speaker and author, Cloé has helped hundreds of leaders and their teams improve their strategic posture and team efficiency. With 20 years of experience, her book is sure to make you reflect on the required behaviors needed to achieve concrete and sustainable results.

What are the best B2B companies doing differently to achieve growth? This is the primary question that you will get an answer to by listening to Revenue Growth Platform. Based on the authors’ 20+ years of personal experience from sales transformation projects, as well as their research and interviews, they now share both their strategic insights about business models and tactical ideas for improving and scaling marketing, sales, and customer success.

Strategic leadership is essential to business success: Strong leaders are those who successfully navigate a great shift: from tactical doer to strategic leader. Regardless of your industry, line of business, or sector, your organization desperately needs strategic leaders. A strategic leader is tuned in to the needs of the business, understands how his or her actions impact corporate objectives, and uses data to make smart decisions. Whether you're leading a department team or running your own company, a strategic leader clearly propels business performance.

Las empresas hoy en día se encuentran en alto riesgo: la incertidumbre económica, el desenfoque de sus negocios, la tolerancia a resultados mediocres y la falta de liderazgo las hacen más susceptibles a las crisis. En Viraje estratégico los consultores internacionales Carlos, Guillermo y Francisco comparten un método propio basado en la cultura corporativa latinoamericana y probado en cientos de empresas familiares que superaron sus dificultades y encontraron un nuevo camino de crecimiento y sostenibilidad.

Beyond Anger Management: Master Your Anger as a Strategic Tool is an easy-to-understand guide that picks up where typical anger management books end. It explains what your anger is and why you have it and shows you how to identify and master your anger. Beyond Anger Management: Master Your Anger as a Strategic Tool empowers you to apply your anger as a strategic tool to improve your life and your relationships.

A powerful new approach to strategy setting from a worldwide leader in strategic thinking. Written by a leading consultant at Kepner-Tregoe, one of the world's most respected strategy consulting groups, The Art and Discipline of Strategic Leadership goes far beyond most other strategy books to offer business strategists an integrated five-phase model for setting and implementing strategy.

The Ecstatic Stock Market is an absolute must listen if you are investing your money in stocks, cryptocurrencies or commodities. Preserve and grow your wealth by understanding why things are unfolding in the manner that they are.

Are you winning the battle but losing the war? Every leader has to deliver the goods - make budget, meet deadlines, and deftly manage people - to provide the inspirational fuel that keeps their business running day-in and day-out. But therein lies the danger of winning today's battle and losing the war - that is the long game of creating sustainable value in a volatile, uncertain world that is becoming ever-more complex and ambiguous.

While highly relevant to new and existing managers, the book is ideally suited for technical professionals and leaders in technical organizations looking to develop critical leadership skills distinct from technical expertise.

Take control and transform your business. In "How to Get Your Business Flywheel Spinning", financial expert Eric Rigby reveals the repeatable process that has helped countless entrepreneurs achieve their ultimate vision, whether scaling or selling their business. Rigby's unique "flywheel" system will revolutionize how you run your company, empowering you to delegate responsibility to your team, boost profits, minimize taxes, and gain the freedom to focus on a big-picture strategy.

An organization's future success depends on their decision makers' ability to anticipate changes and disruptions in the marketplace. This book provides the information you need to anticipate the future, understand tomorrow's market dynamics, and make the necessary decisions to meet the future on your terms. Small Data, Big Disruptions lets you exploit the period between the moment you could know about emerging disruptions and the moment most everybody will know about it. It's the difference between being ahead of the curve and struggling to catch up.

In this bundle you will find: Anger Management: Simple and Strategic Method and Stop Being Lazy: Change Your Life. Sound interesting? The author thinks so too! Listen to Stop Being Lazy and Anger Managment and learn about personal success, anger, and stress management.

Erle Dardick believes the multi-unit restaurant industry is leaving billions of dollars on the table. So he outlined a clear solution for food businesses struggling to stay afloat or to grow during the recession in his new book, Get Catering and Grow Sales! A Strategic Perspective for the Multi-Unit Restaurant Executive. Dardick, the CEO of MonkeyMedia Software, a food industry consulting and software company, has helped his firm's clients grow their revenue by embracing a catering strategy.

Wie konnte es trotz aller frühzeitigen Warnungen zur Covid-19-Pandemie kommen? Und was sollten wir tun, um künftig noch Schlimmeres zu verhindern? Für den richtigen Umgang mit der Welt nach der Krise müssen wir zum einen verstehen, was an welchen Stellen falsch gelaufen ist. Zum anderen müssen wir uns neu orientieren und die großen Themen der Post-Corona-Welt identifizieren. Georg Vielmetters umfassende Analyse relevanter Trends und Megatrends hilft Entscheiderinnen und Entscheidern in Politik, Wirtschaft und Gesellschaft dabei, die Weichen richtig zu stellen. Ein Leitfaden für diejenigen, die unsere Zukunft aktiv gestalten: erhellend und oft überraschend.