True Professional

When 16-year-old Jessica Wragg applied for a job at her local farm shop in Derbyshire, England, she never expected to land a position behind the butchery counter. Wragg was younger than many of her colleagues by decades, and she was one of the few women on staff, struggling to earn her keep among colleagues who were reluctant to share the tricks of their trade with a novice. Breaking down carcasses by day, and studying animal anatomy by night, Wragg was soon hooked and determined to establish herself in an industry that is steeped in tradition, and often resistant to change.

Hannah Howard is a Columbia University freshman when she lands a hostess job at Picholine, a Michelin-starred restaurant in Manhattan. Eighteen years old and eager to learn, she’s invigorated by the manic energy and knife-sharp focus of the crew. By day Hannah explores the Columbia arts scene, struggling to find her place. By night she’s intoxicated by boxes of heady truffles and intrigued by the food industry’s insiders. She’s hungry for knowledge, success, and love, but she’s also ravenous because she hasn’t eaten more than yogurt and coffee in days.

After a full-throttle brain bleed at the age of 25, Ashok Rajamani, a first-generationIndian American, had to relearn everything: how to eat, how to walk and speak, even things as basic as his sexual orientation. With humor and insight, he describes the events of that day - his brain exploded just before his brother's wedding - as well as the long, difficult recovery period. In the process, he introduces listeners to his family - his principal support group, as well as a constant source of frustration and amazement.

In a single moment in time, Garret Frey was transformed from an active and energetic four-year-old to a quadriplegic, ventilator-dependent boy who struggled to make sense of a world in disarray. For seven years, Garret worked with Clinical Psychologist Dr. Karen Pirnot as Garret learned that his mental powers could help compensate for the loss of body function. As I Am details the struggles of Garret's mother to advocate for a "normal" childhood education for her son.

An outsider within her Jersey Shore family, Chef Rossi finds a home for her punk sensibilities inside the kitchen. When their high-school-age, punk, runaway daughter is found hosting a Jersey Shore hotel party, Rossi's parents feel they have no other choice: They ship her off to live with a Hasidic rabbi in Crown Heights, Brooklyn. Within the confines of this restrictive culture, Rossi's big-city dreams take root.

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

James Bond: author, ornithologist, marksman, and...identity-theft victim? When James Bond published his landmark book, Birds of the West Indies, he had no idea it would set in motion events that would link him to the most iconic spy in the Western world and turn his life upside down. Born into a wealthy family but cut off in his early 20s, James Bond took off to the West Indies in search of adventure.

Born months before the start of World War I, William L. Adams left the North Carolina cotton fields behind forever in 1929 and moved to Baltimore as part of the Great Migration. At the age of 15, he became a numbers runner to support himself. With a preternatural understanding of finance and business, he rapidly ascended, becoming the head of his own illegal gambling operation. His leadership of the racket led to an attempt on his life by the Mafia, repeated criminal prosecutions, testimony before a special investigative committee of the U.S. Senate, and a landmark Supreme Court case.

You're a Christian woman, and you want to succeed in your professional life. But you're not sure how to do that without compromising your faith. It can feel like there's a lot of pressure to choose between success and faith.

The American legal system changed dramatically when the OJ Simpson trial became a television-ratings bonanza. Now it's all crime, all the time, from tabloid news to police procedurals. Americans now know more about the criminal justice system than ever before. Or do they?

In 1958, 19-year-old Charlie Starkweather went on a murder spree that paralyzed Nebraska, shocked the nation, and left 11 people dead. With him when he was captured was his 14-year-old ex-girlfriend Caril Fugate. The question soon arose: Was Caril a kidnapped victim or a heartless accomplice? Up against incredible odds, and with a strong conviction of her innocence, John McArthur remained with Caril and fought for her freedom for 18 years. For this service, he took no pay, accepting the case pro bono.

Leland Faust unmasks Wall Street's unsavory tactics in powerful detail by giving listeners a high-level view of how the financial services industry misleads them, overcharges them, and exposes them to needless risk. He documents the financial industry's alluring come-ons, airbrushed risks, high-stakes gambling, half-truths, misleading statements, outlandish predictions, tricks to overcharge customers, bad deals, and outright fraud by the most prominent and renowned of Wall Street's players.

A man accused of a murder he didn't commit languishes on death row. A crusading lawyer is determined to free him. This powerful book reads like a compelling legal thriller with one crucial difference: Justice is not served in the end.In 1986, Kris Maharaj was arrested in Miami for the murder of his ex-business partner. A witness swore he saw him pull the trigger and a jury found him guilty and sentenced him to death. But he swears he didn't do it. Twenty years later, he's bankrupted himself on appeals and been abandoned by everyone but his wife.

Even though she was still married to her fifth husband, Tina, an ex-prostitute from Las Vegas, rehearsed for her sixth wedding to a wealthy Maryland businessman, Robert Myers. Myers wanted his wife killed. Divorce was too expensive. Tina had proposed a blood vow. "You marry me and take care of my kids, and I'll have your wife murdered for you." This is the true story of the brutal 1979 contract murder of Mary Ruth Myers.

Generoso Pope, Sr., an Italian immigrant, arrived in New York in 1906 with only pennies in his pocket. He got a job shoveling sand, but through his intelligence, he worked his way up to become the biggest provider of cement, just as it was becoming the key material for building. Gene Pope, Jr., was his father’s choice to inherit and run the business, but Gene’s mother and two brothers forced him out, and he found himself penniless and on his own. With a loan from his godfather, mobster Frank Costello, Gene bought the New York Enquirer. He renamed it the National Enquirer.

At the height of the roaring 1920s, the ex-frontier town of Denver, Colorado, emerged from the postwar boom as the future of the American city. Rookie district attorney Phillip Van Cise was already making national headlines for a new brand of law enforcement. Employing military intelligence tools he'd developed during the Great War, Van Cise crippled the criminal empire of Lou Blonger, an ex-lawman who had risen from petty scam artist to master of the Big Con. But Van Cise had even darker, more malevolent forces on his radar.

A possible genius, a smidgen of madness, a twist of science, and an invention that very nearly changed the world - all collide in a giddy, unbelievably true mystery set in turn-of-the-century Paris.

Lloyd Constantine began his career in legal services, representing impoverished clients in civil rights and constitutional cases. Decades later, he would make headlines for representing retailers and consumers against a cartel that undermined one of the fundamental tenets of commerce in America: competition. A man who thrives on competition himself, Constantine now gives us the insider's story on the biggest antitrust lawsuit in history - a case that pitted his small firm against financial-industry giants Visa and MasterCard, along with Clifford-Chance, the largest law firm in the world.

From New York's foremost bail bondsman with "over $30 million on the street" comes the story of a modern-day "fixer" who walks a fine line between hustler and humanitarian with clients ranging from the rich and famous to the mafia and gangs of New York. With from-the-gut prose, Ira Judelson sheds light on the highs and lows of the bondsman life. But Judelson is no process server.

Even before he was shot dead on the stairway of the tony Grand Central Hotel in 1872, financier James “Jubilee Jim” Fisk, Jr., was a notorious New York City figure. From his audacious attempt to corner the gold market in 1869 to his battle for control of the geographically crucial Erie Railroad, Fisk was a flamboyant exemplar of a new financial era marked by volatile fortunes and unprecedented greed and corruption. But it was his scandalously open affair with a showgirl named Josie Mansfield that ultimately led to his demise.