Work Behavior

New York Times best-selling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in audiobook form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.

The idea of leadership failure and derailment has been brushed under the carpet for far too long, and only now are statistics appearing on the sheer numbers who fail. Backstabbers and Bullies provides the latest psychiatric and clinical perspectives on dark-side behavior, including: recognizing and coping with overconfident, narcissistic, and psychopathic leaders; causes of leadership derailment and failure; corrupt corporate cultures; and the criminal personality.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

When we do better work, we live better lives. Share before you’re ready. Get more agreements. Have difficult conversations. These are a few of the practical but profound ideas Lessonly CEO Max Yoder shares in Do Better Work. No matter your rank or role, if you want to see more understanding, accountability, and progress on your team, these stories and examples are for you.

The HBR Guide to Managing Flexible Work has the answers. Filled with tips, advice, and examples, this book helps individual contributors and managers alike assess the trade-offs that come with flexible work options, advocate for the arrangement that works for them, and remain productive and connected to team members at the same time.

Drawing from a fascinating range of sources, from Richard Scarry to Siri Hustvedt, from historians to trade unionists, philosophers and crucially, to hours of original research through workshops, Hilary Cottam writes of the history of work and new ways of looking at work.

In A Cure for the Common Company: A Well-Being Prescription for a Happier, Healthier, and More Resilient Organization, health and well-being expert Richard Safeer, MD, delivers a step-by-step roadmap to creating a culture of health on your team and in your company that keeps your people happier and more engaged. In the book, you'll discover the importance of shaping your well-being culture, challenging yourself, your team, and your workforce to live better lives by offering them new tools and methods to do just that.

A leading sociologist reveals why racial inequality persists in the workplace despite today’s multi-billion-dollar diversity industry—and provides actional solutions for creating a truly equitable, multiracial future.

Race, Work, and Leadership is a rare and important compilation of essays that examines how race matters in people's experience of work and leadership. What does it mean to be Black in corporate America today? How are racial dynamics in organizations changing? How do we build inclusive organizations?

Human connection affects much more than the bottom line. Organizations thrive when employees feel valued, the environment is energized, and high productivity and innovation are the norm. This requires a new kind of leader who fosters a culture of connection within the organization. An update to the popular first edition, Michael Stallard’s Connection Culture (Second Edition) provides a fresh way of thinking about leadership and offers recommendations for how to tap into the power of human connection.

Covid-19 has heightened career uncertainty in a work landscape dominated by turbulence and change, and it is directly impacting how people are entering—or re-entering—the workplace. But as Lindsey Pollak makes clear, the pandemic merely accelerated trends that have been building. While this new world is complicated, you won’t have to navigate it alone. For twenty years, Pollak has been following the trends and successfully advising young professionals and organizations on workplace success. Now, she guides you through the changes currently happening—and those to come.

This audiobook narrated by Zeb Soanes offers a pioneering account of the surging global tide of market power and how it stifles workers around the world.

With shifting worker expectations and market upheaval, leaders and organizations everywhere are trying to catch their breath. As a result, a division in workplace culture has emerged with some companies clinging to obsolete corporate practices and others feeling lost and overwhelmed. As the CEO of WorldatWork and a self-proclaimed “work nerd,” author Scott Cawood introduces The New Work Exchange, a philosophy which redefines a successful workplace.

The Ape in the Corner Office connects with the day-to-day of the workplace because it helps explain what people are really concerned about: How come he got the wing chair with the gold trim? How can I survive as that big ape's subordinate without becoming a spineless yes-man? Why does being a lone wolf mean being a loser? And, yes, why is it that jerks seem to prosper, at least in the short run?

Perfunctory efforts to show investment in a business relationship don't cut it anymore. Business professionals working across national and cultural boundaries need to form authentic relationships that drive rapport, camaraderie, and optimal team performance—and Forging Bonds in a Global Workforce provides the most thorough and practical approach to date on this issue. Renowned academics in the field of intercultural relationship-building Andy Molinsky and Melissa Hahn deliver an easy-to-understand approach to help you supercharge your global relationship-building skills.

Willst Du die Grundprinzipien der kognitiven Verhaltenstherapie kennenlernen? Möchtest Du die verschiedenen Verfahren der kognitiven Verhaltenstherapie in Erfahrung bringen? Willst Du praktische Anleitungen erlernen, die Du bei Angst- und Panikstörungen, Burn-out, Depressionen und Störungen der Impulskontrolle anwenden kannst? Mit der kognitiven Verhaltenstherapie zu einem unbeschwerten Leben.

In today’s age of Zoom calls and hybrid workplaces, how can leaders foster relationships that allow everyone to succeed? A trio of best friends and leadership consultants at SkyeTeam have the surprising answer: workplace success starts by being a friend. Meet the Ally Mindset, a model for proactive, thoughtful work relationships. As you heal adversarial relationships and strengthen weaker ties, you’ll find that when you have best friends at work—colleagues who have your back—you thrive.

Are you currently stuck in a job you don’t like? Do you have a passion, but you just don’t know how to connect the dots? Are you a person who feels unmotivated, or are you at a stage in your life where you feel like you have reached a plateau? The rapid revolution of the 21st century means that the world of employment is constantly changing and evolving. Keeping up with times is a must if you don’t want to be left behind. The world of work never surprises us with the opportunities and ventures that appear on a year-to-year basis.

Make continuous learning part of your company's DNA - and growth, profits, and sustainability will follow. Keeping up with the pace of change may seem impossible, but it's not. The secret is to make continuous learning a top value for every person on the team so when change happens, everyone is prepared.

Rituals are group activities during which people go through a series of behaviors in a specific order. They give teams the ability to create a collective point of view and reshape the processes that affect their day-to-day work. In Turning People into Teams, you’ll find dozens of practical rituals for finding a common purpose at the beginning of a project, getting unstuck when you hit bottlenecks or brick walls, and wrapping things up at the end and moving on to new teams.