Work Culture Leadership

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

“I can’t wait to get to work!” When was the last time you felt that way? Have you ever? Mark McClain has and still does. He and his leadership teams have focused on creating companies that make the quality of their employees’ work experiences of equal importance to the quality of the solutions those employees create.

How do you create a compelling business capable of hyper growth that can truly make a dent in the universe? Build a team of competent, capable people that love what they do and look forward to Monday. Inside this audiobook, Adam Witty will show CEOs and executives how he made the culture of his company the top priority and won big, creating a profitably growing enterprise that has him and his team members looking forward to Mondays.

While most of us would like to think we generally behave in a positive way, especially at work, everyone has the potential to slip into negative behaviors that can have a damaging impact on our colleagues, morale, and the organization we are part of. This useful guide by Anna Eliatamby looks at the different types of positive and negative work behaviors people fall into and why. Your own toxic work behaviors will help you recognize and acknowledge your own problematic behaviors in the workplace.

Working from home has become working from anywhere. Companies need to move forward and transition into this new era of remote work to grow and retain top talent. Is your company poised to falter or thrive in the hybrid environment? In this book, Kathleen Quinn Votaw shares her signature plan for creating people-centric, relationship-based workplaces where employees replace the nine-to-five work mentality with purpose and personal fulfillment. It takes everyone at a company working together to create a supportive employee experience. Put people first, and all else follows.

In Diversity in the Work Place, you will discover what diversity looks like now, and how you, as a leader, can help foster a more inclusive workplace; the devastating fear of the unknown and why so many leaders are reluctant to change and evolve their managerial skills; how to be an inclusive leader, and build trust and open-mindedness among your employees; and much more.

Organizations are coming to the reality that work-life balance is no longer solely an issue for working women. As we progress further into the 21st century, workers and ways of working are changing. We have four generations operating together in the workplace and a tremendous variety of professional expectations, values, goals, and needs. People want to work, but more and more need work to work better in their lives.

This book offers non-traditional approaches to reducing overwork and burnout, rethinking the pitch process, eliminating anxiety from timesheets, embracing employee side gigs, treating vendors like humans, going all-in on transparency and trust, and many other methods to leading and managing that are focused on employee well-being, mental health, and true work life balance.

Ignite your employees and infuse a real connection within your teams! Forge new partnerships utilizing field-tested ceremonies that promote human connection! Dare to set an intention which will transform your workplace! Connection within a team doesn’t happen by accident; it happens with intention. With actionable skill building activities which elevate emotional and spiritual intelligence (EQ and SQ), Amy Lynn Durham gives you step-by-step tools to help improve employee morale—and profitability.