Work Leadership
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The Happy Little Call Center
- The Call Center Leaders Guide to Successfully Meeting KPI’s and Building a Great Place to Work
- Auteur(s): Skilled and Thrilled
- Narrateur(s): Rich Palmer
- Durée: 3 h et 14 min
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Performance
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Histoire
Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.
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The Happy Little Call Center
- The Call Center Leaders Guide to Successfully Meeting KPI’s and Building a Great Place to Work
- Narrateur(s): Rich Palmer
- Durée: 3 h et 14 min
- Date de publication: 2024-08-20
- Langue: Anglais
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Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes.
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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How to Thrive in the Virtual Workplace
- Simple and Effective Tips for Successful, Productive, and Empowered Remote Work
- Auteur(s): Robert Glazer
- Narrateur(s): Robert Glazer
- Durée: 4 h et 43 min
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The remote work revolution has been rapidly accelerated by the COVID-19 pandemic. How to Thrive in the Virtual Workplace shares insights from the remote employee, manager, and leader perspectives, offering a blueprint any person can use to make remote work successful, productive and fulfilling. Learn how to leverage the flexibility of remote work, be more productive while working at home, avoid burnout, lead a team of virtual employees, and build an organization that sets the gold standard for virtual work.
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How to Thrive in the Virtual Workplace
- Simple and Effective Tips for Successful, Productive, and Empowered Remote Work
- Narrateur(s): Robert Glazer
- Durée: 4 h et 43 min
- Date de publication: 2021-06-01
- Langue: Anglais
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The remote work revolution has been rapidly accelerated by the COVID-19 pandemic. How to Thrive in the Virtual Workplace shares insights from the remote employee, manager, and leader perspectives, offering a blueprint any person can use to make remote work successful....
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Prix courant: 17,48$ ou 1 crédit
Prix réduit: 17,48$ ou 1 crédit
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OKRs for All
- Making Objectives and Key Results Work for Your Entire Organization
- Auteur(s): Vetri Vellore
- Narrateur(s): Lee Goettl
- Durée: 6 h et 48 min
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The spiritual successor to KPIs (key performance indicators), OKRs, or objectives and key results, are rapidly gaining popularity and helping some of the world's most successful businesses solve their strategic execution problems. However, some companies struggle with their implementation, finding that using OKRs as top-down directives changes little. In OKRs for All, Objectives and Key Results (OKR) expert Vetri Vellore delivers an impactful and actionable guide on how to use OKRs for more than a quarterly, executive-level review tool.
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OKRs for All
- Making Objectives and Key Results Work for Your Entire Organization
- Narrateur(s): Lee Goettl
- Durée: 6 h et 48 min
- Date de publication: 2023-01-10
- Langue: Anglais
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In OKRs for All, Objectives and Key Results (OKR) expert Vetri Vellore delivers an impactful and actionable guide on how to use OKRs for more than a quarterly, executive-level review tool....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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The New Work Exchange
- Embracing the Future by Putting Employees First
- Auteur(s): Scott Cawood
- Narrateur(s): Scott Cawood
- Durée: 4 h et 53 min
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With shifting worker expectations and market upheaval, leaders and organizations everywhere are trying to catch their breath. As a result, a division in workplace culture has emerged with some companies clinging to obsolete corporate practices and others feeling lost and overwhelmed. As the CEO of WorldatWork and a self-proclaimed “work nerd,” author Scott Cawood introduces The New Work Exchange, a philosophy which redefines a successful workplace.
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The New Work Exchange
- Embracing the Future by Putting Employees First
- Narrateur(s): Scott Cawood
- Durée: 4 h et 53 min
- Date de publication: 2023-03-27
- Langue: Anglais
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As the CEO of WorldatWork and a self-proclaimed “work nerd,” author Scott Cawood introduces The New Work Exchange, a philosophy which redefines a successful workplace....
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Prix courant: 15,22$ ou 1 crédit
Prix réduit: 15,22$ ou 1 crédit
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Why Conflict Management Doesn't Work When the Problem Is Bullying
- Auteur(s): Jennifer Hancock
- Narrateur(s): Jennifer Hancock
- Durée: 58 min
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This is the companion book to the online course Why Conflict Models Don’t Work When the Problem Is Bullying. In this audiobook, author Jennifer Hancock discusses the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively. Workplace bullying and harassment situations often masquerade as conflict. But they aren’t. Applying a conflict resolution model to a bullying or harassment situation makes the problem worse.
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Why Conflict Management Doesn't Work When the Problem Is Bullying
- Narrateur(s): Jennifer Hancock
- Durée: 58 min
- Date de publication: 2018-06-14
- Langue: Anglais
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In this audiobook, author Jennifer Hancock discusses the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively....
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Prix courant: 4,95$ ou 1 crédit
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Teamwork Cross-Culturally
- Christ-Centered Solutions for Leading Multinational Teams
- Auteur(s): Sherwood G. Lingenfelter, Julie A. Green
- Narrateur(s): David Kimiti
- Durée: 5 h et 56 min
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Following Sherwood Lingenfelter's successful books on ministering, teaching, and leading cross-culturally (with combined sales of over 200,000 copies), Teamwork Cross-Culturally casts a vision for how teams made up of diverse peoples can serve in unity as the body of Christ despite the complicated problems that arise.
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Teamwork Cross-Culturally
- Christ-Centered Solutions for Leading Multinational Teams
- Narrateur(s): David Kimiti
- Durée: 5 h et 56 min
- Date de publication: 2023-08-14
- Langue: Anglais
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Following Sherwood Lingenfelter's successful books on ministering, teaching, and leading cross-culturally (with combined sales of over 200,000 copies), Teamwork Cross-Culturally casts a vision for how teams made up of diverse peoples can serve in unity....
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Prix courant: 25,00$ ou 1 crédit
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Leading with Empathy
- Understanding the Needs of Today's Workforce
- Auteur(s): Gautham Pallapa
- Narrateur(s): Adam Verner
- Durée: 9 h et 51 min
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In Leading with Empathy, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful road map to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers.
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Leading with Empathy
- Understanding the Needs of Today's Workforce
- Narrateur(s): Adam Verner
- Durée: 9 h et 51 min
- Date de publication: 2022-01-31
- Langue: Anglais
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In Leading with Empathy, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful road map to leading people through adversity and empowering humans in the workplace, the home, and society....
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Prix courant: 27,83$ ou 1 crédit
Prix réduit: 27,83$ ou 1 crédit
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The Business Beast
- Unleash Four Primal Instincts to Silence Your Inner Bitch, Lead Your Tribe, and Hunt Down Success
- Auteur(s): Brian Dyer
- Narrateur(s): James MacPhee
- Durée: 5 h et 16 min
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Does the voice in your head fill you with doubt? Are you working harder but accomplishing less? Does the life you’ve always hoped to live still elude you? If you answered "yes" to any of these questions, it’s time to unleash the beast. In The Business Beast, Brian Dyer leads you down a fulfilling—but sometimes dark and lonely—path. Entering the wild is dangerous, but it offers rewards you can only begin to imagine, and you’ll be in good hands as Brian guides you through the four primal instincts of The Business Beast.
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The Business Beast
- Unleash Four Primal Instincts to Silence Your Inner Bitch, Lead Your Tribe, and Hunt Down Success
- Narrateur(s): James MacPhee
- Durée: 5 h et 16 min
- Date de publication: 2022-04-01
- Langue: Anglais
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Does the voice in your head fill you with doubt? Are you working harder but accomplishing less? Does the life you’ve always hoped to live still elude you? If you answered "yes" to any of these questions, it’s time to unleash the beast....
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Prix courant: 25,00$ ou 1 crédit
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Talent Tectonics
- Navigating Global Workforce Shifts, Building Resilient Organizations and Reimagining the Employee Experience
- Auteur(s): Steven T. Hunt
- Narrateur(s): Will Tulin
- Durée: 12 h et 10 min
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Shifting demographics combined with the digitalization of all aspects of life are transforming the nature of work. This is forcing companies to rethink how they design jobs and recruit, develop, and engage employees. In Talent Tectonics, Dr. Steven Hunt explains how technology is changing the purpose of work and why creating effective employee experiences is critical to building organizations that can thrive in a world of accelerating change and growing skill shortages. You'll find insights from a person who has worked with thousands of companies around the globe.
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Talent Tectonics
- Navigating Global Workforce Shifts, Building Resilient Organizations and Reimagining the Employee Experience
- Narrateur(s): Will Tulin
- Durée: 12 h et 10 min
- Date de publication: 2022-09-20
- Langue: Anglais
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Shifting demographics combined with the digitalization of all aspects of life are transforming the nature of work. This is forcing companies to rethink how they design jobs and recruit, develop, and engage employees....
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Prix courant: 27,83$ ou 1 crédit
Prix réduit: 27,83$ ou 1 crédit
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Hybrid Work Management
- How to Manage a Hybrid Team in the New Workplace (A Super-Short Book About How to Analyze, Plan, Manage, and Evaluate Your Team’s Hybrid Work Arrangement)
- Auteur(s): Hassan Osman
- Narrateur(s): Mike Norgaard
- Durée: 57 min
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Learn a step-by-step process that helps you manage your hybrid work arrangement effectively, while creating a fair and inclusive environment for your employees. This short book gives you everything you need to know about how to transition to a hybrid work environment in a post-COVID world. You will learn how to gain the benefits of a hybrid workplace model and maximize the advantages of remote and in-office work.
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Hybrid Work Management
- How to Manage a Hybrid Team in the New Workplace (A Super-Short Book About How to Analyze, Plan, Manage, and Evaluate Your Team’s Hybrid Work Arrangement)
- Narrateur(s): Mike Norgaard
- Durée: 57 min
- Date de publication: 2021-11-11
- Langue: Anglais
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Learn a step-by-step process that helps you manage your hybrid work arrangement effectively, while creating a fair and inclusive environment for your employees....
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Prix courant: 4,95$ ou 1 crédit
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Managing Time
- HBR 20-Minute Manager Series
- Auteur(s): Harvard Business Review
- Narrateur(s): James Edward Thomas
- Durée: 57 min
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Does it seem like you never have enough time to get everything done? Keeping on top of your tasks, deadlines, and work schedule can be daunting. Managing Time quickly walks you through the basics.
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Managing Time
- HBR 20-Minute Manager Series
- Narrateur(s): James Edward Thomas
- Série: 20 Minute Manager: Virtual Work
- Durée: 57 min
- Date de publication: 2022-11-22
- Langue: Anglais
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Does it seem like you never have enough time to get everything done? Keeping on top of your tasks, deadlines, and work schedule can be daunting. Managing Time quickly walks you through the basics....
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Prix courant: 8,90$ ou 1 crédit
Prix réduit: 8,90$ ou 1 crédit
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Speak Up, Speak Out
- HBR Women at Work Series
- Auteur(s): Harvard Business Review
- Narrateur(s): Sarah Pierson Beaulieu, Marianne Cooper, Amanda Kersey, Autres
- Durée: 3 h et 45 min
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When women we admire such as Ruth Bader Ginsburg advise "Speak the truth, even if your voice shakes" and Vice President Kamala Harris has to remind a room full of men "I'm speaking," it can feel as though having our own voices heard at work can be a lost cause. Whether we're confronting a colleague about an inappropriate comment or trying to avoid being talked over by a male colleague—again—we can find ways to have our voices heard at work. Speak Up, Speak Out helps listeners use their voices more effectively to sound off on issues large and small.
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Speak Up, Speak Out
- HBR Women at Work Series
- Narrateur(s): Sarah Pierson Beaulieu, Marianne Cooper, Amanda Kersey, Tiffany Morgan, Deborah Tannen
- Série: HBR Women at Work Series
- Durée: 3 h et 45 min
- Date de publication: 2022-05-17
- Langue: Anglais
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Speak Up, Speak Out helps listeners use their voices more effectively to sound off on issues large and small....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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235 Business Ideas and Ways to Make Extra Cash
- Great Business Ideas, Work from Home Business Ideas, Online Business Ideas, Small Business Ideas, Extra Income Ideas and Passive Income Ideas
- Auteur(s): Dave E. Kenson
- Narrateur(s): Rodney Tompkins
- Durée: 11 h et 21 min
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This amazing book is jam-packed with the best, most profitable business ideas and ways to earn extra cash. Every one of these businesses is generating profits for other ambitious people. Now it's your turn to start your own business and prosper in the years to come. Whether you'd like an opportunity to earn a little extra money or you are looking for a way to make a full-time income, you'll achieve your own success with one of the 235 profitable businesses described in this book.
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235 Business Ideas and Ways to Make Extra Cash
- Great Business Ideas, Work from Home Business Ideas, Online Business Ideas, Small Business Ideas, Extra Income Ideas and Passive Income Ideas
- Narrateur(s): Rodney Tompkins
- Durée: 11 h et 21 min
- Date de publication: 2021-12-29
- Langue: Anglais
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This amazing book is jam-packed with the best, most profitable business ideas and ways to earn extra cash. Every one of these businesses is generating profits for other ambitious people. Now it's your turn to start your own business and prosper in the years to come....
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Prix courant: 31,26$ ou 1 crédit
Prix réduit: 31,26$ ou 1 crédit
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Can We Talk?
- Seven Principles for Managing Difficult Conversations at Work
- Auteur(s): Roberta Chinsky Matuson
- Narrateur(s): Sara Sheckells
- Durée: 8 h et 11 min
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Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored. The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result.
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Can We Talk?
- Seven Principles for Managing Difficult Conversations at Work
- Narrateur(s): Sara Sheckells
- Durée: 8 h et 11 min
- Date de publication: 2021-09-28
- Langue: Anglais
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Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored....
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Prix courant: 22,26$ ou 1 crédit
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HBR Guide to Better Mental Health at Work
- Auteur(s): Harvard Business Review
- Narrateur(s): Amy Gorelow
- Durée: 4 h et 52 min
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Research shows that 1 in 4 adults will have a mental health issue in their lifetime, and yet we're still ill-equipped at work to address this common experience. The HBR Guide to Better Mental Health at Work collects advice from a variety of experts on addressing an array of mental health issues in the workplace, from supporting someone in a panic attack to navigating sensitive conversations to creating systemic and structural supports for all employees. Whether you suffer from a chronic condition or you manage someone who does, you'll find practical advice.
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HBR Guide to Better Mental Health at Work
- Narrateur(s): Amy Gorelow
- Durée: 4 h et 52 min
- Date de publication: 2022-10-11
- Langue: Anglais
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Though the pandemic increased the visibility of our whole selves, making virtual vulnerability a more regular workplace occurrence, stigma surrounding mental illness remains. It's easier to ask for time off when you break a leg than if you're suffering a depressive episode....
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Prix courant: 14,47$ ou 1 crédit
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Coaching Travel Fastpitch Softball: Leadership, Team Work & Individual Excellence
- Creating a Winning Mindset
- Auteur(s): Jaxan Sprinter
- Narrateur(s): Jon Riley
- Durée: 43 min
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Transform your coaching abilities and lead your team to success with this comprehensive guide.
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Coaching Travel Fastpitch Softball: Leadership, Team Work & Individual Excellence
- Creating a Winning Mindset
- Narrateur(s): Jon Riley
- Durée: 43 min
- Date de publication: 2024-05-28
- Langue: Anglais
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Transform your coaching abilities and lead your team to success.
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Prix courant: 4,95$ ou 1 crédit
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Adaptive Listening
- How to Cultivate Trust and Traction at Work
- Auteur(s): Nicole Lowenbraun, Maegan Stephens, Nancy Duarte - foreword by
- Narrateur(s): Nicole Lowenbraun
- Durée: 7 h et 15 min
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Not just another book on communication. Adaptive Listening helps you up-level the under-trained side of communication amidst the realities of a hectic workday. Researched and tested exclusively in the work setting, Adaptive Listening moves you beyond active listening, embracing easy-to-remember techniques that strengthen relationships and get work done more effectively.
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Adaptive Listening
- How to Cultivate Trust and Traction at Work
- Narrateur(s): Nicole Lowenbraun
- Durée: 7 h et 15 min
- Date de publication: 2024-06-25
- Langue: Anglais
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Researched and tested exclusively in the work setting, Adaptive Listening moves you beyond active listening, embracing easy-to-remember techniques that strengthen relationships and get work done more effectively.
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Prix courant: 22,95$ ou 1 crédit
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The Six Fundamentals of Success
- Auteur(s): Stuart Levine
- Narrateur(s): Alan Sklar
- Durée: 2 h et 50 min
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CEO and business consultant Stuart Levine spells out exactly how to practice the constants of business success, whether it's satisfying customers, developing strong relationships, or communicating clearly, through six fundamental principles, gained from decades of experience working with top executives. With no-nonsense lessons like "Face time counts", "Do breakfast", and "Share the good news and the bad", Levine offers concrete examples of how to behave, respond, and motivate others.
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The Six Fundamentals of Success
- Narrateur(s): Alan Sklar
- Durée: 2 h et 50 min
- Date de publication: 2007-01-12
- Langue: Anglais
- CEO and business consultant Stuart Levine spells out exactly how to practice the constants of business success through six fundamental principles....
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Prix courant: 18,51$ ou 1 crédit
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How to Manage Difficult People
- Proven Strategies for Dealing with Challenging Behaviour at Work
- Auteur(s): Alan Fairweather
- Narrateur(s): Alan Fairweather
- Durée: 4 h et 32 min
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This book contains some proven techniques for managing yourself, as well as managing difficult people. If you gain a better understanding of yourself, build your confidence, and use these techniques, then you’ll make your life a whole lot easier.
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How to Manage Difficult People
- Proven Strategies for Dealing with Challenging Behaviour at Work
- Narrateur(s): Alan Fairweather
- Durée: 4 h et 32 min
- Date de publication: 2023-03-22
- Langue: Anglais
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This book contains some proven techniques for managing yourself, as well as managing difficult people. If you gain a better understanding of yourself, build your confidence, and use these techniques, then you’ll make your life a whole lot easier....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Der Chef in dir muss Führung finden [The Boss in You Needs to Find Leadership]
- Das Buch, von dem du dir wünschst, dein Chef hätte es gelesen. – Führungskraft, Vorgesetzter, Karriere – Wahre Geschichten – Erfolg im Job [The Book You Wish Your Boss Had Read - Manager, Supervisor, Career - True Stories - Success at Work]
- Auteur(s): Thomas Belker
- Narrateur(s): Marco Thiemann
- Durée: 6 h et 53 min
- Version intégrale
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Au global
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Performance
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Histoire
Tauche ein in die Welt von Max. Max kann es nicht fassen, er findet sich im Seminar Konfliktmanagement für Führungskräfte wieder. Seine Mitarbeiter haben sich beschwert, er sei cholerisch und aufbrausend. Das sieht Max nicht so. Wenn er sich in einem Wort beschreiben muss, sagt er: ergebnisorientiert. Im Seminar hingegen denken alle: lösungsorientiert. Max versteht nicht, was an einer soliden Konfrontation auszusetzen ist. Für ihn ist Karriere kein Klettergerüst, sondern eine Leiter, auf der man Sprosse für Sprosse aufsteigt. Wer als Erstes oben ist, hat gewonnen!
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Der Chef in dir muss Führung finden [The Boss in You Needs to Find Leadership]
- Das Buch, von dem du dir wünschst, dein Chef hätte es gelesen. – Führungskraft, Vorgesetzter, Karriere – Wahre Geschichten – Erfolg im Job [The Book You Wish Your Boss Had Read - Manager, Supervisor, Career - True Stories - Success at Work]
- Narrateur(s): Marco Thiemann
- Durée: 6 h et 53 min
- Date de publication: 2024-07-24
- Langue: Allemand
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Tauche ein in die Welt von Max. Max kann es nicht fassen, er findet sich im Seminar Konfliktmanagement für Führungskräfte wieder. Seine Mitarbeiter haben sich beschwert, er sei cholerisch und aufbrausend.
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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