Work Leadership

Combining the latest neuroscience, leadership, diversity, and mindfulness research with a wealth of practical exercises, award-winning leadership and diversity expert Ritu Bhasin unveils a cutting-edge framework for living and leading more authentically. She also reveals inspiring insights from a range of leaders who have overcome barriers to being authentic - including her own personal journey from lawyer to entrepreneur. The Authenticity Principle is a rallying cry to disrupt the status quo, bring your differences into the light, and help others do the same.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Transforming front-line operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut, used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.

Companies spend billions of dollars annually on diversity efforts, with remarkably few results. Too often diversity efforts rest on the assumption that all that's needed is an earnest conversation about "privilege." That's not enough. To truly make progress with diversity, equity and inclusion, we must focus less on documenting the problem and more on just stopping the transmission of it.

Projects require managers, but programs warrant maestros. Tasked with overseeing multiple project teams and thousands of activities, program managers have one of the most challenging jobs in the market. Too many overburdened managers are leaving otherwise great jobs, even the field entirely, because they haven’t equipped themselves with the right tools in hand to take on this complex but fulfilling job. How to Manage Complex Programs explains the ins and outs of program management and provides concrete and effective techniques for structuring deliverables, workflow, and staffing.

An unstoppable business revolution is under way - and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything...all the time. They can deliver instant, intimate, frictionless value on a large scale.

A powerful story about the African philosophy of teamwork and collaboration that has the power to reshape our workplaces, our relationships with our coworkers, and our personal lives, written by the bestselling coauthor of Fish! and the bestselling author of 1001 Ways to Reward Employees.

That’s what your colleagues or clients will say once you have facilitated a workshop using what you will learn in this book by nationally recognized facilitator and award-winning author Eric Meade.

At the heart of John C. Maxwell's brilliant and inspiring program is a simple premise: To do well in life, we must first think well. But can we actually learn new mental habits? Thinking for a Change answers that with a resounding "yes" - and shows that your thinking can indeed change your life.

Heather E. McGowan and Chris Shipley deliver a guidebook for leaders navigating the uncertainty of a post pandemic world in this sequel to The Adaptation Advantage. Leaders today must acknowledge and respond to the fundamental shifts that lay the foundation for effective leadership: From managing people to enabling success, from viewing peers as competitors to seeing them as collaborators, from applying extrinsic pressure on workers to unlocking intrinsic motivation, and from driving productivity with unquestioned authority to inspiring value creation by leading with empathy.

Consider Jason your spirit guide, offering strategies for honing in on what makes you weird, recognizing when feedback is just another form of procrastination, and how to stop with social media already. There's a specific set of strategies and exercises that can help you prioritize your life over your business, by identifying your MMM (Minimum Monthly Magic) number. He also offers examples from his own life (how he got out of $124K worth of debt, escaped the pressure to have a big wedding, and has thrived on social media by primarily ignoring it).

In today's connection economy, the most successful leaders inspire their people with purpose and meaning. Powerful corporate storytelling can mobilise people around an organisational objective in a way that a focus on market share never will. Be it a digital transformation or a diversity and inclusion initiative, corporate change needs the support of the people in that organisation in order to stick. Yet, while all stories can move people to take action, storytelling isn't a one size fits all.

In this conversational, humorous, and relatable book, Battah acts as a virtual mentor, drawing on his decades-long experience as advisor to large and small organizations. Through colorful and entertaining case studies ranging from fish-packing plants to financial institutions, Battah illustrates what it means to lead with humanity.

Are you frustrated with a lack of results at work? Have you hit a wall? Are you uninspired, stuck in a rut, feeling underappreciated? Well, good news: your success is not up to your boss, your manager, your employees, or the economy. It's up to YOU. Business is never bad, people are just bad at being in business. If that makes you mad, this book is for you. Larry Winget hacks through the bad advice given in most business books.

This book will give you a head start if your goal is to start using work visualization tools such as Kanban for your business. The methods discussed in this book have been proven effective for several businesses and learning about them might just give you an advantage over your competitors who have yet to adopt to this kind of thinking.

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies, encouraging positive mindsets and building stronger and happier workforces. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes, the book emphasises simple and practical ways for dealing with conflict situations.

Ask better questions, and you will get better results. Top business coach Mark Moses has identified four critical questions every business leader should explore on their journey to business and life success.

Most of us have no idea what's really going on inside our heads. Yet brain scientists have uncovered details every business leader, parent, and teacher should know - such as the brain's need for physical activity to work at its best. How do we learn? What exactly do sleep and stress do to our brains? Why is multi-tasking a myth? Why is it so easy to forget - and so important to repeat new information? Is it true that men and women have different brains?

With the unprecedented rise in remote work due to the pandemic, many businesses have struggled with how to effectively transition to a distributed format. Meanwhile, companies who had always been remote-first had a unique advantage: a highly scalable set of work processes, a unique communication style, and the proper “async mindset” required to succeed without an office.

Two apparently very different negotiators: a leading hostage negotiator and a mergers and acquisitions dealmaker. One has solved hundreds of high stakes sieges. The other has completed more than sixty corporate M&A deals worth close to $1 billion. In The Work Smarter Guide to Negotiation Kirk and Jim have fused their remarkable life experiences of negotiating in widely contrasting situations to simplify complex issues and provide practical solutions for all kinds of scenarios.