Work Leadership

In today’s high stakes game of business, the players on the team are the competitive advantage for any organization. But, only if they are on the field instead of on the bench. Blue-Collar Leadership® & Teamwork provides a simple, yet powerful and unique, resource for individuals who want to increase their influence and make a high impact. It’s also a resource and tool for leaders, teams, and organizations, who are ready to engage the front line to improve the bottom line.

The first inside account of life within a Silicon Valley venture capital firm, eBoys is the fascinating true story of the six tall men who backed eBay, Webvan, and other billion-dollar start-ups that are transforming the Internet and setting a new pace for the economy - an audible.com audio exclusive!

In the tradition of Who Moved My Cheese? and Fish!, Move Your Bus is an accessible and uplifting business parable that illustrates Clark's expert strategies to maximize the performance of each member of a team. These easy to implement techniques will inspire employees and team leaders alike to work harder and smarter and drive the organization to succeed.

Do you want to feel and do better? The biggest problem you face is that most self-help, training, and coaching is outdated and ineffective in our challenging world. Why? It’s NOT rooted in cutting-edge science about how your brain ACTUALLY works and what ACTUALLY stops you from fulfilling your potential. The solution? Become a “Habit Mechanic.” Dr. Jon Finn will teach you how. This NEW, uniquely powerful approach draws on proven insights from cutting-edge neuroscience, behavioral science, psychology, and world champions.

This brilliant adaptation of the ancient masterpiece The Art of War shows women how to use Sun Tzu's philosophy to win in every aspect of life. In the West, when we think of war, we imagine battle, casualties, brutality. But Sun Tsu, who wrote The Art of War 2,500 years ago, was Chinese, and their view of war is not about fighting. It is about determining the most efficient way of gaining victory with the least amount of conflict.

Why do some team members not get along? What is the best way to get new teams and ad-hoc teams to maximize their performance in the least amount of time? How can meetings be designed to achieve useful outcomes? Teams are the source of problem-solving and innovation that today’s organizations need to survive and thrive in an increasingly complex and challenging marketplace. Teamwork is hard because there is no magic formula or step-by-step procedure to ensure results.

Two apparently very different negotiators: a leading hostage negotiator and a mergers and acquisitions dealmaker. One has solved hundreds of high stakes sieges. The other has completed more than sixty corporate M&A deals worth close to $1 billion. In The Work Smarter Guide to Negotiation Kirk and Jim have fused their remarkable life experiences of negotiating in widely contrasting situations to simplify complex issues and provide practical solutions for all kinds of scenarios.

We've all been taught that we must suppress or avoid emotions at work, but this inevitably leads to a loss in productivity, diminished creativity, and crushing job dissatisfaction. Research shows 85 percent of us avoid communicating crucial workplace problems upward, and many of us who are employed are actively looking for a different job. What's going on?

If you find yourself getting fed up and frustrated with a colleague whose incompetence is driving you crazy, a boss who gets angry when you're not a mind reader, or an employee who habitually challenges your authority, chances are you're caught in an emotional trap in the workplace. Quit complaining and do something!

History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro-moves that affect the macro-shifts. Facilitation is power, and more often than not, it is the key to effective diplomacy.

Laura Vanderkam has combined her three popular mini auidobooks into one comprehensive guide, with a new introduction. It will help listeners build habits that lead to happier, more productive lives, despite the pressures of their busy schedules. Through interviews and anecdotes, she reveals... What the Most Successful People Do Before Breakfast - to jump-start the day productively. What the Most Successful People Do On the Weekend - to recharge and prepare for a great week. What the Most Successful People Do at Work - to accomplish more in less time.

Discipleship is costly. Are we willing to critique and even challenge much we've been taught for the sake of the kingdom? For this is the radical nature of the discipleship to which Jesus calls us. He did not allow the outside culture to hold him captive; instead he established the kingdom of God and turned the world on its head. Jesus was untamed, and he calls his church to be the same.

Rookie Smarts addresses the questions every experienced professional faces: Will my knowledge and skills become obsolete and irrelevant? Will a young, inexperienced newcomer upend my company or me? How can I keep up? The answer is to stay fresh, keep learning, and know when to think like a rookie.

Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first-unaware of a better alternative. So, when it comes to changing your organizational culture, carrots and sticks don't work!

In A Work of Heart, best-selling author and missional expert Reggie McNeal helps leaders reflect on the ways in which God is shaping them by letting us see God at work in the lives of four quintessential biblical leaders: Moses, David, Jesus, and Paul. McNeal identifies the formative influences upon these leaders, which he sees as God's ways of working in their lives: the same influences at work today forming leaders for ministry in our times. He explores the shaping influence of culture, call, community, conflict, and the commonplace.

Human connection affects much more than the bottom line. Organizations thrive when employees feel valued, the environment is energized, and high productivity and innovation are the norm. This requires a new kind of leader who fosters a culture of connection within the organization. An update to the popular first edition, Michael Stallard’s Connection Culture (Second Edition) provides a fresh way of thinking about leadership and offers recommendations for how to tap into the power of human connection.

Do you want to be more productive and enjoy your work more fully? The Now Habit at Work, written by top performance expert Neil Fiore, reveals how true time management goes hand-in-hand with greater ease, well-being, and success in business and life. Whatever your occupation, Fiore’s proven tools will empower you to overcome procrastination and engage your full creative potential on the job.

The world has changed, our lives have changed, and in recent years, our work has changed. Despite the disruption, our relationship and understanding of self-care have remained the same as we still see it as something fluffy or a perfect list of habits that we "do" alone outside of work to recover. But what if self-care wasn't something we "do"? What if self-care is a mindset that allows us to achieve peak performance, engagement, and growth without burning out and sacrificing our health and joy?

Does the voice in your head fill you with doubt? Are you working harder but accomplishing less? Does the life you’ve always hoped to live still elude you? If you answered "yes" to any of these questions, it’s time to unleash the beast. In The Business Beast, Brian Dyer leads you down a fulfilling—but sometimes dark and lonely—path. Entering the wild is dangerous, but it offers rewards you can only begin to imagine, and you’ll be in good hands as Brian guides you through the four primal instincts of The Business Beast.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.