Workplace Leadership

In today's complex, highly competitive, global environment, those who will survive and thrive in this new world of work are individuals, teams, and organizations who can maintain high levels of accountability and remain focused on must-achieve desired results. Achieve with Accountability is your personal handbook for awakening your (or your team or organization's) inner confidence, drive, perseverance, determination, resolve, and can-do mindset.

Employees who take care of themselves have the capacity and energy to be high-performance employees. In turn, they help leaders create high-performance companies and thriving workplace cultures. This audiobook reveals how to design a company that makes it easy and natural for employees to care for themselves and perform at the highest level.

In a world where success is often equated with monumental leaps, "True Kaizen: Mastering Continuous Improvement for Lasting Success" invites you to embrace the power of small, consistent steps. This audiobook is your comprehensive guide to the Japanese philosophy of Kaizen, a transformative approach that has revolutionized industries and can revolutionize your life.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

The fact is, over 90 percent of all new start-ups fail. Every entrepreneur must face this harsh reality and learn to master it if they hope to survive and wind up on top. In Surviving a Startup, Hoffman brings listeners on a wild ride, sharing with them the tumultuous journey of launching a venture-funded start-up and revealing what it takes to make it.

Organizations have made public commitments to diversity, equity, inclusion, and belonging, yet their leaders rarely have the skills to lead inclusively. Leadership consultant and former Silicon Valley executive Minette Norman is committed to changing that by sharing some of the most important things she’s discovered over the decades she spent in the corporate world.

Unless you’re consciously including people, you’re almost certainly unconsciously excluding people. Discover 99 decisions and 5 simple habits for creating more inclusive organisations, inside and out. Rather than top-down change initiatives involving huge teams, Catherine Garrod advocates for combining skill and will to guide people in their everyday thinking. Then developing reporting to create social accountability and track departmental progress.

The Antiracist Business Book: An Equity Centered Approach to Work, Wealth, and Leadership is the business book for the modern world. Trudi Lebrón has spent the last decade working as a DEI and impact coach for businesses, nonprofits, and entrepreneurs. And what she learned over that time was that making a lasting change wasn't about fixing old systems; it was about building a new one. In this seminal work, Trudi lays out a plan for all businesses, leaders, entrepreneurs, and coaches to remix business, so that equity and impact become synonymous with profit and power.

We have a choice. We can either be reactive and struggle to adjust to transformational events on the fly, or we can be proactive and control the narrative—reinventing work to align with the evolving environment. Futurist Rishad Tobaccowala has had a highly successful career because he has anticipated and capitalized on emerging trends. In Rethinking Work, Rishad outlines the reasons why being proactive in this era of unprecedented change is the only way organizations will survive and thrive.

In her newest book, Be Bad First, Erika explores how we can become masters of mastery; proficient in the kind of high-payoff learning that's needed today. She encourages listeners to embrace being bad on the way to being great - to be novices over and over again as we seek to learn and acquire the new skills that will allow us to thrive in this fast-changing world.

Universidad Disney revela el corazón de la cultura Disney, los principios de los altos ejecutivos y la filosofía operativa de la empresa. Doug Lipp presenta 13 lecciones que Disney ha utilizado para impulsar las ganancias y el crecimiento en todo el mundo durante más de medio siglo. Más que un libro de negocios poderoso, es un plan de liderazgo único y eficiente capaz de transformar positivamente cualquier organización. Cuando hablamos de empleados de clase mundial, pocas organizaciones pueden competir con Disney.

Why do four in every five employees quit their job? According to research, it's because they don't feel appreciated. Maybe this employee is you. Or maybe you're a manager wanting to hold on to good people. Either way, appreciation is the key to a workplace people care about. Dr. Paul White, a psychologist and leading workplace authority, unpacks the obstacles holding you back from authentic appreciation.

What can you learn from the world’s most successful companies? The Marvel Studios Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices that enabled a struggling comic book publisher to parlay the power of myth and storytelling to become one of history’s most successful movie studios.

Bypass the faulty processes and communication styles that make change impossible in so many other organizations; access these practical tools and ideas for increasing diversity, equity, and inclusion (DEI) in your company. This book provides clear, actionable steps for you to build new values, experiences, and perspectives into your organizational culture, infusing it with the diversity, inclusion, and belonging employees need to feel accepted, be their best selves, and do their best work.

Companies spend billions of dollars annually on diversity efforts, with remarkably few results. Too often diversity efforts rest on the assumption that all that's needed is an earnest conversation about "privilege." That's not enough. To truly make progress with diversity, equity and inclusion, we must focus less on documenting the problem and more on just stopping the transmission of it.

Common sense and prudence have long been among the guiding tenets of society, but in today's economy they have been completely abandoned in the interest of blindly maximizing profits. Common-Sense Business shows that this current economic model is both detrimental and unsustainable, and that we must transform the global economy along the lines of common sense toward the common good.

From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you're really in.

Using real-life practical experiences, serial entrepreneur and thought leader Faisal Hoque teams up with journalist Drake Baer to provide a personal and professional playbook that is part philosophy, part business, and part history. Everything Connects offers the wisdom of 2,500-year-old Eastern philosophies and the interconnected insights of Leonardo da Vinci. Couple that with Fortune 100 corporate cross pollination for creativity and startup thinking for how to adapt with ease, and you'll quickly discover that everything connects.

Results and relationships—managers and leaders no longer have to prioritize one over the other to build a culture of exceptional accountability. You don’t have to choose between being the hard-charging task master and being the easy-going people pleaser. By expanding your awareness to create deliberate intentions, take informed actions, and be responsible for your impact, you can achieve better business outcomes and experience greater satisfaction in doing so.

In The Courage Playbook: Five Steps to Overcome Your Fears and Become Your Best Self, Gus Lee, bestselling author and leadership expert, delivers an astonishing reveal that with moral courage, we can overcome our fears. This is a practical guide to gaining your courage to live rightly, treat others without bias, and lead inspirationally.