Workplace Leadership
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Queeristan
- LGBTQ Inclusion in the Indian Workplace
- Auteur(s): Parmesh Shahani
- Narrateur(s): Parmesh Shahani
- Durée: 11 h et 49 min
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In this path-breaking and genre-defying book, Parmesh Shahani - vice president at Godrej Industries Ltd - draws from his decade-long journey in the corporate world as an out and proud gay man to make a cogent case for LGBTQ inclusion and lay down a step-by-step guide to reshaping office culture in India.
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Queeristan
- LGBTQ Inclusion in the Indian Workplace
- Narrateur(s): Parmesh Shahani
- Durée: 11 h et 49 min
- Date de publication: 2020-08-17
- Langue: Anglais
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Parmesh Shahani - vice president at Godrej Industries Ltd - draws from his decade-long journey in the corporate world as an out and proud gay man to make a cogent case for LGBTQ inclusion and lay down a step-by-step guide to reshaping office culture in India....
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Prix courant: 32,21$ ou 1 crédit
Prix réduit: 32,21$ ou 1 crédit
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The 4 Disciplines of Execution
- Achieving Your Wildly Important Goals
- Auteur(s): Sean Covey
- Narrateur(s): Sean Covey
- Durée: 3 h et 38 min
- Version abrégée
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An insightful new work from the multimillion-copy best-selling author Sean Covey and the FranklinCovey organization, based on their work with hundreds of thousands of employees and large companies. It unveils the essential disciplines proven to help businesses and individuals realize their most important goals.
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The 4 Disciplines of Execution
- Achieving Your Wildly Important Goals
- Narrateur(s): Sean Covey
- Durée: 3 h et 38 min
- Date de publication: 2012-04-24
- Langue: Anglais
- An insightful new work from best-selling author Sean Covey and the FranklinCovey organization, based on their work with hundreds of thousands of employees and large companies....
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Prix courant: 17,43$ ou 1 crédit
Prix réduit: 17,43$ ou 1 crédit
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Remarkable!
- Maximizing Results Through Value Creation
- Auteur(s): Dr Randy Ross, David Salyers
- Narrateur(s): Sean Runnette
- Durée: 4 h et 5 min
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Remarkable! is an entertaining and enlightening business parable that has the power to turn any team around. Through the humorous and eye-opening story of Dusty, leaders will discover how to build a culture that inspires team members to bring the best of who they are to the table every day. Addressing the three dimensions of culture - values, beliefs, and behaviors - Remarkable! introduces listeners to the Four Maxims of Value Creation: creativity, positivity, sustainability, and responsibility.
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Remarkable!
- Maximizing Results Through Value Creation
- Narrateur(s): Sean Runnette
- Durée: 4 h et 5 min
- Date de publication: 2016-03-11
- Langue: Anglais
- Remarkable! is an entertaining and enlightening business parable that has the power to turn any team around....
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Prix courant: 21,00$ ou 1 crédit
Prix réduit: 21,00$ ou 1 crédit
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Deliberate Discomfort
- How U.S. Special Operations Forces Overcome Fear and Dare to Win by Getting Comfortable Being Uncomfortable
- Auteur(s): Jason B.A. Van Camp
- Narrateur(s): Jason Van Camp
- Durée: 10 h et 36 min
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Deliberate Discomfort follows the journey of Jason Van Camp as a new Green Beret commander taking over a team of combat-hardened Special Forces veterans. This true story tells firsthand the intense, traumatic battles these warriors fought and won, sharing lessons learned from their incredible backgrounds. A cadre of scientists further break down each experience, translating them into digestible and relatable action items, allowing the listener to apply these lessons forged under fire to their own lives.
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Eternally brilliant and implementable nuggets of wisdom!
- Écrit par Amazon Customer le 2023-02-09
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Deliberate Discomfort
- How U.S. Special Operations Forces Overcome Fear and Dare to Win by Getting Comfortable Being Uncomfortable
- Narrateur(s): Jason Van Camp
- Durée: 10 h et 36 min
- Date de publication: 2020-06-24
- Langue: Anglais
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Deliberate Discomfort follows the journey of Jason Van Camp as a new Green Beret commander taking over a team of combat-hardened Special Forces veterans....
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Prix courant: 31,26$ ou 1 crédit
Prix réduit: 31,26$ ou 1 crédit
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Dare to Serve, Second Edition
- How to Drive Superior Results by Serving Others
- Auteur(s): Cheryl Bachelder
- Narrateur(s): Anna Crowe
- Durée: 4 h et 19 min
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In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results. The second edition of this best-selling book includes Bachelder's post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone at any level can become a Dare-to-Serve leader.
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Dare to Serve, Second Edition
- How to Drive Superior Results by Serving Others
- Narrateur(s): Anna Crowe
- Durée: 4 h et 19 min
- Date de publication: 2018-09-19
- Langue: Anglais
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In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results....
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Prix courant: 20,15$ ou 1 crédit
Prix réduit: 20,15$ ou 1 crédit
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Athena Rising
- How and Why Men Should Mentor Women
- Auteur(s): W. Brad Johnson, David G. Smith
- Narrateur(s): Dana Hickox
- Durée: 6 h et 40 min
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Increasingly, new employees and junior members of any profession are encouraged - sometimes stridently - to "find a mentor!" Four decades of research reveals that the effects of mentorship can be profound and enduring; strong mentoring relationships have the capacity to transform individuals and entire organizations.
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Athena Rising
- How and Why Men Should Mentor Women
- Narrateur(s): Dana Hickox
- Durée: 6 h et 40 min
- Date de publication: 2020-02-25
- Langue: Anglais
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Increasingly, new employees and junior members of any profession are encouraged - sometimes stridently - to "find a mentor!" Four decades of research reveals that the effects of mentorship can be profound and enduring....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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The Bully-Free Workplace
- Stop Jerks, Weasels, and Snakes from Killing Your Organization
- Auteur(s): Gary Namie, Ruth F. Namie
- Narrateur(s): Christine Marshall
- Durée: 4 h et 45 min
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Managers will learn how and why to stop bullying; prepare executives to lead the campaign and to resist undermining efforts of subordinates; and create a new, positive role for human resources. Outlining the required steps, The Bullying-Free Workplace includes information on how to create a preventive policy that brings consequences, like never before, when violated.
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The Bully-Free Workplace
- Stop Jerks, Weasels, and Snakes from Killing Your Organization
- Narrateur(s): Christine Marshall
- Durée: 4 h et 45 min
- Date de publication: 2020-07-09
- Langue: Anglais
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At long last a guidebook for employers that discusses workplace bullying from America's unrivaled leaders and creators of the workplace bullying consulting institute....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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Confronting Our Freedom
- Leading a Culture of Chosen Accountability and Belonging
- Auteur(s): Peter Block, Peter Koestenbaum
- Narrateur(s): Dallas Britt
- Durée: 5 h et 11 min
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Confronting Our Freedom is about reframing the common practices rising from traditional thinking about management and leadership. Most management theory and practice are about the need for clear constraints to succeed in the world where we work, but this now conventional thinking about managing calls for adaptation when working remotely has become common. This book is an invitation to freedom.
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Confronting Our Freedom
- Leading a Culture of Chosen Accountability and Belonging
- Narrateur(s): Dallas Britt
- Durée: 5 h et 11 min
- Date de publication: 2023-02-28
- Langue: Anglais
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This book is an invitation to freedom. Structuring our world for freedom is the path to collective accountability. It is ultimately a friendly look into how we might reimagine our participation in the working world....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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Authentic Diversity
- How to Change the Workplace for Good
- Auteur(s): Michelle Silverthorn
- Narrateur(s): Janina Edwards
- Durée: 5 h et 8 min
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Culture change expert and diversity speaker Michelle Silverthorn explains how to transform diversity and inclusion from mere lip service into the very heart of leadership. Following the journey of a Black woman in the workplace, leaders learn the old rules of diversity that keep failing her and millions like her again and again, and the new rules they must put in place to make success a reality for everyone.
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Authentic Diversity
- How to Change the Workplace for Good
- Narrateur(s): Janina Edwards
- Durée: 5 h et 8 min
- Date de publication: 2021-01-26
- Langue: Anglais
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Culture change expert and diversity speaker Michelle Silverthorn explains how to transform diversity and inclusion from mere lip service into the very heart of leadership....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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The Culture Question: How to Create a Workplace Where People Like to Work
- Auteur(s): Randy Grieser, Eric Stutzman, Wendy Loewen, Autres
- Narrateur(s): Kim Handysides
- Durée: 6 h et 39 min
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Unfortunately, far too many people don’t like where they work. Some organizations are unhealthy and full of disrespectful behavior. Other workplaces are simply uninspiring. For various reasons, countless people feel trapped, indifferent, or bored at work. The authors of this book believe that people should be able to like where they work. When employees like the places they work, it’s not only good for their mental health and well-being, it’s also good for their organizations - both financially and otherwise.
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The Culture Question: How to Create a Workplace Where People Like to Work
- Narrateur(s): Kim Handysides
- Durée: 6 h et 39 min
- Date de publication: 2019-03-07
- Langue: Anglais
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Too many people don’t like where they work. Some organizations are unhealthy and full of disrespectful behavior. Others are simply uninspiring. Countless people feel trapped, indifferent, or bored at work. The authors of this book believe that people should like where they work....
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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The Connector Manager
- Why Some Leaders Build Exceptional Talent - and Others Don't
- Auteur(s): Jaime Roca, Sari Wilde
- Narrateur(s): René Ruiz, Melinda Wade
- Durée: 6 h et 39 min
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Drawing on their groundbreaking data-driven research, as well as in-depth case studies and extensive interviews with managers and employees at companies like IBM, Accenture, and eBay, the authors show what behaviors define a connector manager, and why they are able to build powerhouse teams. They also show why other types of managers fail to be equally effective, and how they can incorporate behaviors of connector managers in order to be more effective at building teams.
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The Connector Manager
- Why Some Leaders Build Exceptional Talent - and Others Don't
- Narrateur(s): René Ruiz, Melinda Wade
- Durée: 6 h et 39 min
- Date de publication: 2019-09-17
- Langue: Anglais
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Drawing on their groundbreaking data-driven research, as well as in-depth case studies and extensive interviews with managers and employees at companies like IBM, Accenture, and eBay, the authors show what behaviors define a connector manager....
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Prix courant: 20,40$ ou 1 crédit
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Shitty Bosses and Asshole Employees: Don't Read This Book!
- Auteur(s): Crystal Ishihara PhD
- Narrateur(s): Crystal Ishihara PhD
- Durée: 5 h
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This. It’s insightful, useful, funny, and incredibly easy to relate to. The audience is distanced in the intro and then pulled into the fold in a unique and engaging way. I love the “tough-love” approach; this audiobook takes a hard, honest look at what people can do to change, what best practices and methods are, and what a toxic work environment looks like. Importantly, it refuses to let the listener bypass recognizing their own flaws and weak points, but it also doesn’t make the listener feel alienated or judged for not being perfect.
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Shitty Bosses and Asshole Employees: Don't Read This Book!
- Narrateur(s): Crystal Ishihara PhD
- Durée: 5 h
- Date de publication: 2020-10-29
- Langue: Anglais
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This. It’s insightful, useful, funny, and incredibly easy to relate to. The audience is distanced in the intro and then pulled into the fold in a unique and engaging way. I love the “tough-love” approach; this audiobook takes a hard, honest look at what people can do to change....
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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The Inspiring Leader
- Unlocking the Secrets of How Extraordinary Leaders Motivate
- Auteur(s): John H. Zenger
- Narrateur(s): Rick Adamson
- Durée: 6 h et 45 min
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The Inspiring Leader reveals the authors' newest proprietary research on how top leaders inspire teams to greatness. It discusses the behaviors exhibited by the most successful leaders and includes advice on how to implement them.
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The Inspiring Leader
- Unlocking the Secrets of How Extraordinary Leaders Motivate
- Narrateur(s): Rick Adamson
- Durée: 6 h et 45 min
- Date de publication: 2021-07-22
- Langue: Anglais
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The Inspiring Leader reveals the authors' newest proprietary research on how top leaders inspire teams to greatness. It discusses the behaviors exhibited by the most successful leaders and includes advice on how to implement them....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Red Team
- How to Succeed by Thinking Like the Enemy
- Auteur(s): Micah Zenko
- Narrateur(s): Christopher Lane
- Durée: 11 h et 2 min
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Red teaming. It is a practice as old as the Devil's Advocate, the 11th-century Vatican official charged with discrediting candidates for sainthood. Today, red teams - comprised primarily of fearless skeptics and those assuming the role of saboteurs who seek to better understand the interests, intentions, and capabilities of institutions or potential competitors - are used widely in both the public and private sector.
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Red Team
- How to Succeed by Thinking Like the Enemy
- Narrateur(s): Christopher Lane
- Durée: 11 h et 2 min
- Date de publication: 2015-11-03
- Langue: Anglais
- Red teaming. It is a practice as old as the Devil's Advocate, the 11th-century Vatican official charged with discrediting candidates for sainthood....
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Prix courant: 32,00$ ou 1 crédit
Prix réduit: 32,00$ ou 1 crédit
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Getting Together
- Building Relationships As We Negotiate
- Auteur(s): Roger Fisher, Scott Brown
- Narrateur(s): Jim Bond
- Durée: 6 h et 14 min
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Expanding on the principles, insights and wisdom that made Getting to Yes a worldwide best seller, Roger Fisher and Scott Brown offer a straightforward approach to creating relationships that can deal with difficulties as they arise. Getting Together takes you step-by-step through initiating, negotiating, and sustaining enduring relationships - in business, in government, between friends and in the family.
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Getting Together
- Building Relationships As We Negotiate
- Narrateur(s): Jim Bond
- Durée: 6 h et 14 min
- Date de publication: 2009-09-15
- Langue: Anglais
- Roger Fisher and Scott Brown offer a straightforward approach to creating relationships that can deal with difficulties as they arise....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Chasing Stars
- The Myth of Talent and the Portability of Performance
- Auteur(s): Boris Groysberg
- Narrateur(s): Don Hagen
- Durée: 13 h et 19 min
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It is taken for granted in the knowledge economy that companies must employ the most talented performers to compete and succeed. Many firms try to buy stars by luring them away from competitors. But Boris Groysberg shows what an uncertain and disastrous practice this can be.
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Chasing Stars
- The Myth of Talent and the Portability of Performance
- Narrateur(s): Don Hagen
- Durée: 13 h et 19 min
- Date de publication: 2010-07-08
- Langue: Anglais
- It is taken for granted in the knowledge economy that companies must employ the most talented performers to compete and succeed....
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Prix courant: 44,53$ ou 1 crédit
Prix réduit: 44,53$ ou 1 crédit
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The Inclusion Dividend
- Why Investing in Diversity & Inclusion Pays Off
- Auteur(s): Mark Kaplan, Mason Donovan
- Narrateur(s): Sean Pratt
- Durée: 8 h et 3 min
- Version intégrale
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In today's increasingly diverse, global, interconnected business world, diversity and inclusion is no longer just the right thing to do, it is a core leadership competency and central to the success of business. Working effectively across differences such as gender, culture, generational, race, and sexual orientation not only leads to a more productive, innovative corporate culture, but also to a better engagement with customers and clients.
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The Inclusion Dividend
- Why Investing in Diversity & Inclusion Pays Off
- Narrateur(s): Sean Pratt
- Durée: 8 h et 3 min
- Date de publication: 2014-04-10
- Langue: Anglais
- The Inclusion Dividend provides a framework to tap the bottom line impact that results from an inclusive culture....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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The Excellence Dividend
- Meeting the Tech Tide with Work That Wows and Jobs That Last
- Auteur(s): Tom Peters
- Narrateur(s): Tom Peters
- Durée: 11 h et 36 min
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For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever. With his unparalleled expertise and inimitable charisma, Peters provides a roadmap for you and your organization to thrive amidst the tech tsunami, and he has a lot of fun doing it. The Excellence Dividend is an important new book from one of today’s greatest business thinkers.
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Be awesome: Here's your guide.
- Écrit par Edward Hunt le 2019-05-10
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The Excellence Dividend
- Meeting the Tech Tide with Work That Wows and Jobs That Last
- Narrateur(s): Tom Peters
- Durée: 11 h et 36 min
- Date de publication: 2018-04-03
- Langue: Anglais
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For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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You First
- Inspire Your Team to Grow Up, Get Along, and Get Stuff Done
- Auteur(s): Liane Davey
- Narrateur(s): Janet Metzger
- Durée: 6 h et 24 min
- Version intégrale
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Au global
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Performance
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Histoire
Too often, team dysfunction leads to abysmal productivity and zero innovation for your organization, as well as misery and wasted time for you. Most team members sit and wait, feeling trapped in a team that just isn't working. You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done presents a radical new idea: You can change your team. Author Liane Davey shows how you, from any seat at the table, even without support from your colleagues or your team leader, can transform even a toxic team.
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You First
- Inspire Your Team to Grow Up, Get Along, and Get Stuff Done
- Narrateur(s): Janet Metzger
- Durée: 6 h et 24 min
- Date de publication: 2020-07-27
- Langue: Anglais
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You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done presents a radical new idea: You can change your team. Liane Davey shows how you, from any seat at the table, even without support from your colleagues or your team leader, can transform even a toxic team....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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