Workplace Leadership
-
-
The Waymakers
- Clearing the Path to Workplace Equity with Competence and Confidence
- Auteur(s): Tara Jaye Frank
- Narrateur(s): Tara Jaye Frank
- Durée: 8 h et 58 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
What really drives workplace equity and inclusion - beyond strategies and systems? The truth is, all historically excluded persons who have broken through to greater levels of professional belonging and achievement have succeeded not by policy and systems change alone, but because of leaders who chose to remove barriers, open doors, and guide them toward their goals. The bottom line? Someone made a way for them. Using case studies, data, and candid storytelling, Tara Jaye Frank outlines how leaders with power and position can clear the path to workplace equity.
-
-
Best DEI book
- Écrit par Shashu le 2022-09-14
-
The Waymakers
- Clearing the Path to Workplace Equity with Competence and Confidence
- Narrateur(s): Tara Jaye Frank
- Durée: 8 h et 58 min
- Date de publication: 2022-05-03
- Langue: Anglais
-
The truth is, all historically excluded persons who have broken through to greater levels of professional belonging and achievement have succeeded not by policy and systems change alone, but because of leaders who chose to remove barriers, open doors, and guide them toward their goals....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
-
-
-
Dream Teams
- Working Together Without Falling Apart
- Auteur(s): Shane Snow
- Narrateur(s): Shane Snow, Aaron Walton
- Durée: 6 h et 51 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Award-winning entrepreneur and journalist Shane Snow reveals the counterintuitive reasons why so many partnerships and groups break down - and why some break through. The best teams are more than the sum of their parts, but why does collaboration so often fail to fulfill this promise? In Dream Teams, Snow takes us on an adventure through history, neuroscience, psychology, and business, exploring what separates groups that simply get by together from those that get better together.
-
Dream Teams
- Working Together Without Falling Apart
- Narrateur(s): Shane Snow, Aaron Walton
- Durée: 6 h et 51 min
- Date de publication: 2018-06-05
- Langue: Anglais
-
Shane Snow reveals the counterintuitive reasons why so many partnerships and groups break down - and why some break through. In Dream Teams, Snow takes us through history and more, exploring what separates groups that simply get by together from those that get better together....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 20,40$ ou 1 crédit
Prix réduit: 20,40$ ou 1 crédit
-
-
-
Impactful Inclusive Leadership
- 9 Powerful Strategies That Encourage Diversity, Foster Equality, and Cultivate Inclusivity to Transform Your Workplace
- Auteur(s): Marguerite Allolding
- Narrateur(s): Kristi Leonard
- Durée: 3 h et 41 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
In an ever-evolving global landscape, it's not enough to merely recognize the importance of Diversity, Equity, and Inclusion (DEI). One must actively integrate it to create workplaces where everyone thrives. "Impactful Inclusive Leadership" isn't about following trends but pioneering a future where inclusivity is at the heart of every organizational decision.
-
Impactful Inclusive Leadership
- 9 Powerful Strategies That Encourage Diversity, Foster Equality, and Cultivate Inclusivity to Transform Your Workplace
- Narrateur(s): Kristi Leonard
- Durée: 3 h et 41 min
- Date de publication: 2024-02-26
- Langue: Anglais
-
In an ever-evolving global landscape, it's not enough to merely recognize the importance of Diversity, Equity, and Inclusion (DEI). One must actively integrate it to create workplaces where everyone thrives.
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
-
-
-
Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Auteur(s): Doug Lipp
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
-
Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
- Date de publication: 2021-07-23
- Langue: Anglais
-
Leadership lessons from the iconic brand you can use to drive Disney-style success....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 18,38$ ou 1 crédit
Prix réduit: 18,38$ ou 1 crédit
-
-
-
The Introvert's Guide to Success in the Workplace
- Becoming Confident in a Culture of Extroverted Expectations
- Auteur(s): Dr. Mike Bechtle
- Narrateur(s): Mike Bechtle
- Durée: 5 h et 29 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
As an introvert, do you ever feel like the things you're best at—deep thinking, keen observation, focused listening, and strategic planning—are not highly valued in your workplace because they are internal rather than external? Have you ever been ignored or passed over while the extrovert in the next office is recognized and rewarded? Do you feel like you have to pretend to be someone you're not in order to get ahead? Just because your greatest strengths are internal doesn't mean your workplace doesn't need them. In fact, your invisible skills are essential to any business's success!
-
The Introvert's Guide to Success in the Workplace
- Becoming Confident in a Culture of Extroverted Expectations
- Narrateur(s): Mike Bechtle
- Durée: 5 h et 29 min
- Date de publication: 2023-10-10
- Langue: Anglais
-
Communication expert Dr. Mike Bechtle shows you how to capitalize on your unique strengths so that you can reach your full potential with confidence and authenticity....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
-
-
-
Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Auteur(s): Dick Grote
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements. The book still delivers on that promise, and in this revised edition, Dick Grote provides new insights, along with sample dialogues, memos, and worksheets.
-
Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Date de publication: 2014-03-12
- Langue: Anglais
- The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
-
-
-
Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- Auteur(s): Anthony Mersino PMP
- Narrateur(s): Ramon De Ocampo
- Durée: 8 h et 57 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
-
-
very religious
- Écrit par Utilisateur anonyme le 2019-05-17
-
Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- Narrateur(s): Ramon De Ocampo
- Durée: 8 h et 57 min
- Date de publication: 2018-04-30
- Langue: Anglais
-
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 33,40$ ou 1 crédit
Prix réduit: 33,40$ ou 1 crédit
-
-
-
Engaging Emergence
- Turning Upheaval into Opportunity
- Auteur(s): Peggy Holman
- Narrateur(s): Caroline Miller
- Durée: 6 h et 20 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Leading thinker and change consultant Peggy Holman provides leaders, trainers, and other agents of change grappling with disruption with a theory of "emergence" and tools for fostering it in organizations.
-
Engaging Emergence
- Turning Upheaval into Opportunity
- Narrateur(s): Caroline Miller
- Durée: 6 h et 20 min
- Date de publication: 2013-11-15
- Langue: Anglais
- Leading thinker and change consultant Peggy Holman provides leaders, trainers, and other agents of change grappling with disruption with a theory of "emergence" and tools for fostering it in organizations....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
-
-
-
Zconomy
- How Gen Z Will Change the Future of Business—and What to Do About It
- Auteur(s): Jason R. Dorsey, Denise Villa
- Narrateur(s): Jason R. Dorsey, Denise Villa
- Durée: 9 h et 28 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The most complete and authoritative guide to Gen Z, describing how leaders must adapt their employment, sales and marketing, product, and growth strategies to attract and keep this important new generation of customers, employees, and trendsetters. Gen Z changes everything. Today’s businesses are not built to sell and market the way Gen Z shops and buys, or to recruit and employ Gen Z the way they find and keep jobs. Leaders need answers now as gen Z is the fastest growing generation of employees and the most important group of consumer trendsetters.
-
-
A GenZier’s Review
- Écrit par Matt le 2020-10-19
-
Zconomy
- How Gen Z Will Change the Future of Business—and What to Do About It
- Narrateur(s): Jason R. Dorsey, Denise Villa
- Durée: 9 h et 28 min
- Date de publication: 2020-09-22
- Langue: Anglais
-
The most complete and authoritative guide to Gen Z, describing how leaders must adapt their employment, sales and marketing, product, and growth strategies to attract and keep this important new generation of customers, employees, and trendsetters....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 31,46$ ou 1 crédit
Prix réduit: 31,46$ ou 1 crédit
-
-
-
Reports, Proposals, and Procedures
- A Write It Well Guide
- Auteur(s): Natasha Terk
- Narrateur(s): Stina Nielsen
- Durée: 2 h et 36 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
This book helps you plan and write reports, proposals, procedures, and other professional documents. You'll review a range of techniques to communicate complex information clearly. You'll also review ways to use your writing to extend your analytical, problem-solving, teamwork, and leadership skills.
-
Reports, Proposals, and Procedures
- A Write It Well Guide
- Narrateur(s): Stina Nielsen
- Durée: 2 h et 36 min
- Date de publication: 2018-11-13
- Langue: Anglais
-
This book helps you plan and write reports, proposals, procedures, and other professional documents. You'll review a range of techniques to communicate information clearly. You'll also review ways to use your writing to extend your analytical, problem-solving, teamwork, and leadership skills....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 12,24$ ou 1 crédit
Prix réduit: 12,24$ ou 1 crédit
-
-
-
The Problem with Change
- And the Essential Nature of Human Performance
- Auteur(s): Ashley Goodall
- Narrateur(s): Ashley Goodall
- Durée: 7 h et 58 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Once, the job of leaders was to identify problems and fix them, while leaving nonproblems alone. Today, the notion that the new way is always better than the old way—and that if you aren’t disrupting everything, you are losing—has come to constitute a new orthodoxy of business thinking. Whether it’s a merger or re-org or a new office layout, change has become the ultimate easy button for leaders, who pursue it with abandon, unleashing a torrent of disruption on employees. The result is life in the blender: a perpetual state of upheaval, uncertainty, and unease.
-
The Problem with Change
- And the Essential Nature of Human Performance
- Narrateur(s): Ashley Goodall
- Durée: 7 h et 58 min
- Date de publication: 2024-05-07
- Langue: Anglais
-
Once, the job of leaders was to identify problems and fix them, while leaving nonproblems alone. Today, the notion that the new way is always better than the old way—and that if you aren’t disrupting everything, you are losing—has come to constitute a new orthodoxy of business thinking....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,24$ ou 1 crédit
Prix réduit: 25,24$ ou 1 crédit
-
-
-
HBRs 10 Must Reads on Building a Great Culture
- HBR's 10 Must Reads Series
- Auteur(s): Harvard Business Review
- Narrateur(s): William Sarris, Norah Tocci
- Durée: 6 h et 34 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Your organization's culture can feel like something that has a life of its own; it's long-standing, inherited, and seemingly impermeable - in fact, a strong culture is often an obstacle to doing new things or going in new directions. But leaders are the stewards of a company's culture and have the power to shape it. The best leaders know that organizational culture is a fundamental and powerful management tool that can drive positive outcomes.
-
HBRs 10 Must Reads on Building a Great Culture
- HBR's 10 Must Reads Series
- Narrateur(s): William Sarris, Norah Tocci
- Série: HBR's 10 Must Reads series
- Durée: 6 h et 34 min
- Date de publication: 2019-11-12
- Langue: Anglais
-
We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you assess the type and current state of your company's culture....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
-
-
-
Dysfunctional Practices
- That Kill Your Safety Culture (and What to Do About Them)
- Auteur(s): Timothy D. Ludwig PhD
- Narrateur(s): David Stifel
- Durée: 6 h et 11 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
A man finds himself on the top step of a stepladder; a woman removes the guard to her machine; a worker is not wearing her safety glasses in the plant. Why do these folks do these things? One tendency is to blame workers for safety errors and label their personal failings as the cause. Labeling does not solve the problems. These tendencies build dysfunctional management practices that create fear associated with your safety programs. I want to teach you a better way to analyze behaviors to understand why your employees were put in a position to take the risk in the first place.
-
-
Informative
- Écrit par Nick le 2018-11-20
-
Dysfunctional Practices
- That Kill Your Safety Culture (and What to Do About Them)
- Narrateur(s): David Stifel
- Durée: 6 h et 11 min
- Date de publication: 2018-03-23
- Langue: Anglais
-
A man finds himself on the top step of a stepladder; a woman removes the guard to her machine; a worker is not wearing her safety glasses in the plant. Why do these folks do these things? One tendency is to blame workers for safety errors....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
-
-
-
New Managers
- Mastering the Big 3 Principles of Effective Management - Leadership, Communication, and Team Building (The Paul Falcone Resource Series)
- Auteur(s): Paul Falcone
- Narrateur(s): John Behrens
- Durée: 3 h et 20 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Being a good manager is not a natural skill for anyone, but it’s an easy-to-learn discipline that will allow you to develop a strong team and create an environment that amplifies the skills of everyone on your team. This book breaks down the basics of each aspect that new managers struggle with most. New Managers covers key leadership topics facing any manager.
-
New Managers
- Mastering the Big 3 Principles of Effective Management - Leadership, Communication, and Team Building (The Paul Falcone Resource Series)
- Narrateur(s): John Behrens
- Série: The Paul Falcone Workplace Leadership Series
- Durée: 3 h et 20 min
- Date de publication: 2022-03-01
- Langue: Anglais
-
An accessible and practical quick-guide that will help you develop your skills as a manager from Paul Falcone, author of 101 Difficult Conversations to Have With Your Employees and renowned HR and leadership expert....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 19,80$ ou 1 crédit
Prix réduit: 19,80$ ou 1 crédit
-
-
-
Confidence
- How Winning and Losing Streaks Begin and End
- Auteur(s): Rosabeth Moss Kanter
- Narrateur(s): Rosabeth Moss Kanter
- Durée: 6 h et 9 min
- Version abrégée
-
Au global
-
Performance
-
Histoire
Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet, while others, equally talented, stumble again and again? There’s a fundamental principle at work—the vital but previously unexamined factor called confidence—that permits unexpected people to achieve high levels of performance through routines that activate talent. Confidence is the new theory and practice of success, explaining why success and failure are not mere episodes but self-perpetuating trajectories
-
Confidence
- How Winning and Losing Streaks Begin and End
- Narrateur(s): Rosabeth Moss Kanter
- Durée: 6 h et 9 min
- Date de publication: 2004-08-25
- Langue: Anglais
-
Confidence is the new theory and practice of success, explaining why success and failure are not mere episodes but self-perpetuating trajectories....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 15,09$ ou 1 crédit
Prix réduit: 15,09$ ou 1 crédit
-
-
-
Managing the Unmanageable
- How to Motivate Even the Most Unruly Employee
- Auteur(s): Anne Loehr, Jezra Kaye
- Narrateur(s): Deanna Moffitt
- Durée: 6 h et 38 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Who changed the rules of business? It's a different game now. In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century. Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale, and poor collaboration, not to mention the cost of missed deadlines and incomplete projects.
-
-
Very hard to listen to.
- Écrit par Verified Customer le 2020-11-11
-
Managing the Unmanageable
- How to Motivate Even the Most Unruly Employee
- Narrateur(s): Deanna Moffitt
- Durée: 6 h et 38 min
- Date de publication: 2012-04-17
- Langue: Anglais
- Who changed the rules of business? It's a different game now....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
-
-
-
The ROI of LOL
- How Laughter Breaks Down Walls, Drives Compelling Storytelling, and Creates a Healthy Workplace
- Auteur(s): Steve Cody, Clayton Fletcher
- Narrateur(s): Steve Cody, Clayton Fletcher, Linda Rutherford, Autres
- Durée: 5 h et 42 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
There are a host of neuroscientific explanations for why laughter makes us feel so great. Laughter triggers "feel good" chemicals in the brain which activate opiate receptors throughout your body and mind. Creating a workplace culture in which laughter is not only allowed but expected is an important step in building the trust, openness, authenticity, storytelling, and teamwork (TOAST) that are essential to any healthy collaborative environment.
-
The ROI of LOL
- How Laughter Breaks Down Walls, Drives Compelling Storytelling, and Creates a Healthy Workplace
- Narrateur(s): Steve Cody, Clayton Fletcher, Linda Rutherford, Rick N. Jones
- Durée: 5 h et 42 min
- Date de publication: 2023-10-17
- Langue: Anglais
-
There are a host of neuroscientific explanations for why laughter makes us feel so great. Laughter triggers "feel good" chemicals in the brain which activate opiate receptors throughout your body and mind....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,63$ ou 1 crédit
Prix réduit: 25,63$ ou 1 crédit
-
-
-
Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
-
Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
-
-
-
Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Auteur(s): Susan Z. Finerty, Harry Kraemer
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
You're in a matrix, whether you realize it or not. The test: Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams? If you answered ''yes'' to either, you're in a matrix role. Matrix roles are everywhere. The field customer contact person who writes contracts, negotiates delivery and troubleshoots product issues is in a matrix role.
-
Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
- Date de publication: 2013-07-09
- Langue: Anglais
- Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams?....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
-
-
-
Deliberate Calm
- How to Learn and Lead in a Volatile World
- Auteur(s): Jacqueline Brassey, Aaron De Smet, Michiel Kruyt
- Narrateur(s): Samantha Desz
- Durée: 9 h et 10 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
A trio of McKinsey & Company veterans draws from a unique combination of psychology, neuroscience, and consciousness practices plus a combined 50-plus years of international board room experience to offer a unique approach to learning and leading with awareness and intentional choice, even amidst the most challenging circumstances.
-
Deliberate Calm
- How to Learn and Lead in a Volatile World
- Narrateur(s): Samantha Desz
- Durée: 9 h et 10 min
- Date de publication: 2022-11-29
- Langue: Anglais
-
A trio of McKinsey & Company veterans draws from a unique combination of psychology, neuroscience, and consciousness practices plus a combined 50-plus years of international board room experience to offer a unique approach to learning and leading with awareness.
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 32,62$ ou 1 crédit
Prix réduit: 32,62$ ou 1 crédit
-