Workplace Management
-
-
Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Auteur(s): Dick Grote
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements. The book still delivers on that promise, and in this revised edition, Dick Grote provides new insights, along with sample dialogues, memos, and worksheets.
-
Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Date de publication: 2014-03-12
- Langue: Anglais
- The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
-
-
-
Generations at Work
- Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
- Auteur(s): Ron Zemke, Bob Filipczak, Claire Raines
- Narrateur(s): Joe Geoffrey
- Durée: 9 h et 36 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Generations at Work offers a refreshing way to root out the causes of workplace clashes and bridge the generational gaps. Now updated to include the Millennial newcomers to the workplace, the audiobook serves as both a sweeping overview of generational differences and a solutions-based managerial guide to molding each group into loyal employees who work effectively with everyone, from tech-savvy, high-needs young people to conformist, hardworking seniors.
-
Generations at Work
- Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
- Narrateur(s): Joe Geoffrey
- Durée: 9 h et 36 min
- Date de publication: 2013-02-08
- Langue: Anglais
- Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations are tossed side by side, cubicle by cubicle - and nobody speaks the same language....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
-
-
-
From Intention to Impact
- A Practical Guide to Diversity, Equity, and Inclusion (Management on the Cutting Edge)
- Auteur(s): Malia C. Lazu
- Narrateur(s): Melanie Carey
- Durée: 7 h et 9 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
In the aftermath of George Floyd’s murder, corporate America has doubled down on its public intentions to be more inclusive and equitable. Yet beyond the pledges it is difficult to see which system changes make a real difference. In From Intention to Impact, Malia Lazu draws on her background as a community organizer, her corporate career as a bank president, and now her experience as a leading DEI consultant to explain what has been holding organizations back and what they need to do better.
-
From Intention to Impact
- A Practical Guide to Diversity, Equity, and Inclusion (Management on the Cutting Edge)
- Narrateur(s): Melanie Carey
- Durée: 7 h et 9 min
- Date de publication: 2024-02-06
- Langue: Anglais
-
From Intention to Impact shows business leaders how to move their DEI efforts from intention to impact through strategy and culture change....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 30,29$ ou 1 crédit
Prix réduit: 30,29$ ou 1 crédit
-
-
-
Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
-
Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
- Date de publication: 2015-12-06
- Langue: Anglais
- Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
-
-
-
Future Ready
- Your Organization's Guide to Rethinking Climate, Resilience, and Sustainability
- Auteur(s): Tom Lewis, Alastair MacGregor
- Narrateur(s): William Paul Williams
- Durée: 10 h et 50 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
In Future Ready: Your Organization’s Guide to Rethinking Climate, Resilience, and Sustainability, a team of business leaders with deep expertise in engineering, planning, finance, project, program implementation and advisory consulting perspective delivers an essential guide for executives, managers, and other business and infrastructure organization leaders to set and implement a resilience, sustainability and ESG strategy in complex project and operating environments.
-
Future Ready
- Your Organization's Guide to Rethinking Climate, Resilience, and Sustainability
- Narrateur(s): William Paul Williams
- Durée: 10 h et 50 min
- Date de publication: 2023-05-15
- Langue: Anglais
-
A team of business leaders delivers an essential guide for executives, managers, and other business and infrastructure organization leaders to set and implement a resilience, sustainability and ESG strategy in complex project and operating environments....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 30,29$ ou 1 crédit
Prix réduit: 30,29$ ou 1 crédit
-
-
-
The Ten Faces of Innovation
- Auteur(s): Tom Kelley, Jonathan Littman
- Narrateur(s): Stow Lovejoy
- Durée: 8 h et 49 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Tom Kelley, author of The Art of Innovation and the general manager of IDEO, the world-famous design firm, illuminates the strategies IDEO used to beat the devil's advocate and drive creativity throughout the organization.
-
The Ten Faces of Innovation
- Narrateur(s): Stow Lovejoy
- Durée: 8 h et 49 min
- Date de publication: 2006-07-13
- Langue: Anglais
- The Ten Faces of Innovation is an extraordinary guide to nurturing and sustaining a culture of continuous innovation and renewal....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 31,26$ ou 1 crédit
Prix réduit: 31,26$ ou 1 crédit
-
-
-
The Delicate Art of Bureaucracy
- Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
- Auteur(s): Mark Schwartz
- Narrateur(s): Erick Jason Martin
- Durée: 9 h et 17 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy. Through humor, a healthy dose of history and philosophy, and real-life examples from his days as a government bureaucrat, Schwartz shows IT leaders (and the whole of business) how to master the ways of the Monkey, the Razor, and the Sumo Wrestler to create a lean, learning, and enabling bureaucracy.
-
-
hard to listen to
- Écrit par Bradley Arsenault le 2022-01-15
-
The Delicate Art of Bureaucracy
- Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
- Narrateur(s): Erick Jason Martin
- Durée: 9 h et 17 min
- Date de publication: 2020-10-13
- Langue: Anglais
-
Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
-
-
-
Positively Energizing Leadership
- Virtuous Actions and Relationships That Create High Performance
- Auteur(s): Kim Cameron
- Narrateur(s): Sean Pratt
- Durée: 4 h et 36 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
This book is about one of the most important factors that leads to spectacular performance in organizations. Kim Cameron, a true pioneer in the study of positive leadership, offers validated scientific evidence that all individuals are inherently attracted to and flourish in the presence of positive energy.
-
Positively Energizing Leadership
- Virtuous Actions and Relationships That Create High Performance
- Narrateur(s): Sean Pratt
- Durée: 4 h et 36 min
- Date de publication: 2021-06-16
- Langue: Anglais
-
This practical guide, the first to show how leaders can achieve extraordinary results through the positive energy generated by virtuous interactions with employees, is written by one of the giants in the study of positive leadership....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 22,17$ ou 1 crédit
Prix réduit: 22,17$ ou 1 crédit
-
-
-
The Big Book of HR, 10th Anniversary Edition
- Auteur(s): Barbara Mitchell, Cornelia Gamlem
- Narrateur(s): Randye Kaye
- Durée: 12 h et 36 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce. This tenth anniversary edition incorporates discussions and reflections on these changes which are useful for any business owner, manager, or HR professional.
-
The Big Book of HR, 10th Anniversary Edition
- Narrateur(s): Randye Kaye
- Durée: 12 h et 36 min
- Date de publication: 2022-01-11
- Langue: Anglais
-
Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 27,83$ ou 1 crédit
Prix réduit: 27,83$ ou 1 crédit
-
-
-
Perfectly Confident
- How to Calibrate Your Decisions Wisely
- Auteur(s): Don A. Moore
- Narrateur(s): Don A. Moore
- Durée: 6 h et 19 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Decades of research demonstrates that we often have an over-inflated sense of self and are rarely as good as we believe. Perfectly Confident is the first book to bring together the best psychological and economic studies to explain exactly what confidence is, when it can be helpful, and when it can be destructive in our lives.
-
Perfectly Confident
- How to Calibrate Your Decisions Wisely
- Narrateur(s): Don A. Moore
- Durée: 6 h et 19 min
- Date de publication: 2020-05-26
- Langue: Anglais
-
An expert on the psychology of decision making at Berkeley’s Haas School of Business considers how to calibrate examines the importance of being confident, arguing that confidence is good, but overconfidence can hinder growth....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 24,46$ ou 1 crédit
Prix réduit: 24,46$ ou 1 crédit
-
-
-
The Art of Alignment
- A Practical Guide to Inclusive Leadership
- Auteur(s): Patty Beach
- Narrateur(s): Valerie Cline
- Durée: 4 h et 10 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Pragmatic, thought-provoking, and thoroughly useful, The Art of Alignment offers real-life stories, proven principles, and actionable advice. This step-by-step guide explains how to introduce new ideas and get any group of any size to agree and commit. You’ll even learn how to get your team members back on track when things fall off the rails.
-
The Art of Alignment
- A Practical Guide to Inclusive Leadership
- Narrateur(s): Valerie Cline
- Durée: 4 h et 10 min
- Date de publication: 2023-08-03
- Langue: Anglais
-
Pragmatic, thought-provoking, and thoroughly useful, The Art of Alignment offers real-life stories, proven principles, and actionable advice. This step-by-step guide explains how to introduce new ideas and get any group of any size to agree and commit....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
-
-
-
The Power of Remote
- Building High-Performing Organizations That Thrive in the Virtual Workplace
- Auteur(s): Cynthia Watson, Shane Spraggs
- Narrateur(s): Zack Sage
- Durée: 7 h et 56 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
With increased demand for hybrid and fully remote work styles, most firms understand that some form of distance work is here to stay—and have put some remote protocols in place. But many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents. This book will tell you how.
-
The Power of Remote
- Building High-Performing Organizations That Thrive in the Virtual Workplace
- Narrateur(s): Zack Sage
- Durée: 7 h et 56 min
- Date de publication: 2023-03-27
- Langue: Anglais
-
Many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 15,22$ ou 1 crédit
Prix réduit: 15,22$ ou 1 crédit
-
-
-
How Remarkable Women Lead
- The Breakthrough Model for Work and Life
- Auteur(s): Joanna Barsh, Susie Cranston, Geoffrey Lewis
- Narrateur(s): Pam Ward
- Durée: 9 h et 1 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Based on five years of proprietary research, How Remarkable Women Lead speaks to you as no other book has, with its hopeful outlook and unique ideas about success. It's the new "right stuff" of leadership, raising provocative issues such as whether feminine leadership traits (for women and men) are better suited for our fast-changing, hyper-competitive, and increasingly complex world. In this book, McKinsey & Company consultants Joanna Barsh and Susie Cranston establish the links between joy, happiness, and distinctive performance with the groundbreaking model of Centered Leadership.
-
How Remarkable Women Lead
- The Breakthrough Model for Work and Life
- Narrateur(s): Pam Ward
- Durée: 9 h et 1 min
- Date de publication: 2012-07-09
- Langue: Anglais
- Based on five years of proprietary research, How Remarkable Women Lead speaks to you as no other book has, with its hopeful outlook and unique ideas about success.....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 20,04$ ou 1 crédit
Prix réduit: 20,04$ ou 1 crédit
-
-
-
Change Your Space, Change Your Culture
- How Engaging Workspaces Lead to Transformation and Growth
- Auteur(s): Rex Miller, Mabel Casey, Mark Konchar
- Narrateur(s): Graham Halstead
- Durée: 7 h et 45 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Change Your Space, Change Your Culture is a guide to transforming business by rethinking the workplace. Written by a team of trail-blazing leaders, this audiobook reveals the secrets of companies that discovered the power of culture and space. This insightful guide reveals what companies lose by viewing office space as something to manage or minimize.
-
Change Your Space, Change Your Culture
- How Engaging Workspaces Lead to Transformation and Growth
- Narrateur(s): Graham Halstead
- Durée: 7 h et 45 min
- Date de publication: 2020-07-27
- Langue: Anglais
-
Change Your Space, Change Your Culture is a guide to transforming business by rethinking the workplace. Written by a team of trail-blazing leaders, this audiobook reveals the secrets of companies that discovered the power of culture and space....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
-
-
-
Decoding the Workplace
- 50 Keys to Understanding People in Organizations
- Auteur(s): John Ballard PhD
- Narrateur(s): Timothy Andrés Pabon
- Durée: 6 h et 13 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
This highly enjoyable career development book reveals dynamic aspects of the workplace that are hidden to many, ignored by others - factors that can make or break careers.
-
Decoding the Workplace
- 50 Keys to Understanding People in Organizations
- Narrateur(s): Timothy Andrés Pabon
- Durée: 6 h et 13 min
- Date de publication: 2018-06-19
- Langue: Anglais
-
This highly enjoyable career development book reveals dynamic aspects of the workplace that are hidden to many, ignored by others - factors that can make or break careers....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 27,83$ ou 1 crédit
Prix réduit: 27,83$ ou 1 crédit
-
-
-
Working With You Is Killing Me
- Freeing Yourself from Emotional Traps at Work
- Auteur(s): Katherine Crowley, Kathi Elster
- Narrateur(s): Katherine Crowley, Kathi Elster
- Durée: 3 h et 28 min
- Version abrégée
-
Au global
-
Performance
-
Histoire
If you find yourself getting fed up and frustrated with a colleague whose incompetence is driving you crazy, a boss who gets angry when you're not a mind reader, or an employee who habitually challenges your authority, chances are you're caught in an emotional trap in the workplace. Quit complaining and do something!
-
Working With You Is Killing Me
- Freeing Yourself from Emotional Traps at Work
- Narrateur(s): Katherine Crowley, Kathi Elster
- Durée: 3 h et 28 min
- Date de publication: 2006-01-01
- Langue: Anglais
- The toughest part of any job is dealing with the people around you....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 19,18$ ou 1 crédit
Prix réduit: 19,18$ ou 1 crédit
-
-
-
Leading with Heart
- Five Conversations That Unlock Creativity, Purpose, and Results
- Auteur(s): John Baird, Edward Sullivan
- Narrateur(s): Lyle Blaker
- Durée: 8 h et 8 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Two veteran executive coaches help today's leaders learn how to retain and inspire their teams through the one thing their research has found works: Leading with Heart. In this audio, leadership coaches John Baird and Edward Sullivan share hundreds of hours of research and firsthand accounts of guiding leaders at some of the world's most respected big brands and small startups (Apple, Nike, Google, and Slack to name a few).
-
Leading with Heart
- Five Conversations That Unlock Creativity, Purpose, and Results
- Narrateur(s): Lyle Blaker
- Durée: 8 h et 8 min
- Date de publication: 2022-06-21
- Langue: Anglais
-
Two veteran executive coaches help today's leaders learn how to retain and inspire their teams through the one thing their research has found works: Leading with Heart....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 29,13$ ou 1 crédit
Prix réduit: 29,13$ ou 1 crédit
-
-
-
The Great Workplace
- How to Build It, How to Keep It, and Why It Matters
- Auteur(s): Michael Burchell, Jennifer Robin
- Narrateur(s): Dana Pierson
- Durée: 6 h et 47 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The Great Place to Work Institute develops the annual ranking of the Fortune 100 Best Companies to Work For. In this book, the authors explore the model of a Great Place to Work For - one which fosters employee trust, pride in what they do, and enjoyment in the people they work with. They answer the fundamental question, "What is the business value of creating a great workplace?" and bring the definition of a great place to work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the US.
-
The Great Workplace
- How to Build It, How to Keep It, and Why It Matters
- Narrateur(s): Dana Pierson
- Durée: 6 h et 47 min
- Date de publication: 2020-07-09
- Langue: Anglais
-
Trust, pride, and camaraderie - transform your company into a "great place to work"....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
-
-
-
Humility Is the New Smart
- Rethinking Human Excellence in the Smart Machine Age
- Auteur(s): Edward D. Hess, Katherine Ludwig
- Narrateur(s): Anna Crowe
- Durée: 5 h et 33 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
In nearly every industry, smart machines are replacing human labor. It's not just factory jobs - automated technologies are handling people's investments, diagnosing illnesses, and analyzing written documents. If we humans are going to endure, Edward Hess and Katherine Ludwig say we're going to need a dose of humility. We need to be humble enough to let go of the idea that "smart" means knowing the most, using that information quickest, and making the fewest mistakes. Smart machines will always be better than we are at those things.
-
Humility Is the New Smart
- Rethinking Human Excellence in the Smart Machine Age
- Narrateur(s): Anna Crowe
- Durée: 5 h et 33 min
- Date de publication: 2016-12-23
- Langue: Anglais
- In nearly every industry, smart machines are replacing human labor. If we humans are going to endure, Edward Hess and Katherine Ludwig say we're going to need a dose of humility....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 22,17$ ou 1 crédit
Prix réduit: 22,17$ ou 1 crédit
-
-
-
Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
-
Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
-