This episode of Behind the Growth covers the story and insights of Mahima Poddar, Group Head of Personal Banking at Equitable Bank. In conversation with host Imran Mian, Mahima traces her corporate journey that led her to EQ Bank’s digital platform, and eventually to the leadership seat of Personal Banking at the Bank. She considers networking and diverse reading to be the hallmark of creativity, and talks about its significance in chalking out intersections between distinct domains.

Mahima also shares Equitable Bank’s philosophy of prioritizing intellect, professional energy, and cultural adaptability over experience of the nuances of Canadian banking. She talks about the year-long metamorphosis of the bank’s operating model to boost productivity and streamline team dynamics by essentially giving precedence to diagnosis over deliverables.

Emphasizing the importance of customer satisfaction as the ultimate measure of success, Mahima conveys Equitable Bank’s strategies for sustainable innovation and successful purpose-led business management. She highlights the bank's commitment to providing superior customer service and maintaining high satisfaction levels as benchmarks for success.

Key Highlights:
- Information-seeking corporate attitudes can go a long way
- Prioritizing intellect and cultural fit helps hire more diverse talent
- Customer satisfaction is the ultimate indicator of success
- Collective accountability can boost productivity
- Sustainable business models pay off more in the long-run

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