• Empathy in Action - Building Accessibility at ServiceNow

  • Feb 12 2025
  • Length: 29 mins
  • Podcast

Empathy in Action - Building Accessibility at ServiceNow

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  • Summary

  • In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer engagement. Tony delves into internal accessibility initiatives and the advantages of having an accessibility product team. They both stress the importance of organizations making accessibility a priority, both internally and externally, to ensure an inclusive and accessible experience for all.

    Guests - Tony Morales and Alaina Beaver
    Host - Bobby Brill

    Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs

    ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

    ServiceNow Community: https://community.servicenow.com/community

    ServiceNow Now Insights Podcast:

    For general information about ServiceNow, visit: http://www.servicenow.com/

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