Vipul Lalka, Vice President of Canadian Personal Banking Digital Transformation and Strategy at TD, joins Behind the Growth to discuss how technology is reshaping banking. He breaks down the challenges and opportunities in driving digital adoption, from modernizing legacy systems to meeting evolving customer expectations.

He shares insights on TD’s approach to digital strategy—balancing innovation with security, enhancing customer experiences, and staying ahead in a competitive landscape. Vipul also highlights the role of AI, automation, and data-driven decision-making in shaping the bank’s future.

Imran and Vipul dive into the human side of transformation, exploring how culture, leadership, and collaboration drive change. From redefining customer journeys to navigating regulatory frameworks, this episode unpacks the key elements of digital banking success. Whether you're in financial services or leading digital change in another industry, Vipul’s expertise offers valuable takeaways.

Vipul shared his perspective on:
- Aligning technology with business
- Engaging digital banking customers
- Differentiating in the technology space
- The value in nurturing your network
- Navigating career transitions and progression

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this episode of Behind the Growth, Imran Mian speaks with Shalu Bains, Chief Information and Analytics Officer at Trillium Health Partners, about the vital role of technology and analytics in modern healthcare. Shalu shares how her non-clinical background enables her to drive impactful change through data-driven solutions, emphasizing the importance of understanding client needs and supporting them through technological transitions. She highlights the effectiveness of co-designing solutions and maintaining open communication during large-scale transformations.

Shalu discusses how Trillium Health Partners leverages data to understand community health needs, enhance capacity planning, and address health equity gaps. She offers practical examples of how data-driven insights inform decision-making and improve patient care.

Finally, Shalu provides valuable advice for aspiring leaders in digital health and analytics. She emphasizes the importance of gaining a deep understanding of the healthcare system, cultivating a strong professional network, and seeking guidance from mentors. Shalu encourages listeners to embrace change and innovation to make a meaningful impact in this dynamic field.

Shalu shares insights on:

– Co-designing solutions with frontline staff
– Understanding community health needs
– Addressing health equity gaps
– The dependence on data in healthcare
– Cultivating a strong professional network

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this episode of Behind the Growth, host Imran Mian speaks with Saby Waraich, CIO and CISO at Clackamas Community College, about transformative leadership and the evolving role of technology in education. Saby shares his unique leadership framework, CARES (Communicate, Adapt, Relationships, Empathy, Stay Calm), which emphasizes compassion and adaptability in navigating organizational change. He delves into the pitfalls of fear-based management and explains how trust and empowerment drive meaningful transformation.

The conversation also explores the intersection of technology and leadership. Saby highlights the accelerating impact of AI and cybersecurity on the education sector, stressing the need for organizations to adapt quickly to technological advancements. He shares real-world examples of leveraging generative AI to streamline operations and discusses the importance of public-private partnerships in preparing students for future workforce demands.

Through personal stories, Saby illustrates how leaders can inspire teams, overcome challenges, and foster resilience in high-pressure environments.

Saby shares his insights on:
- Preventing transformation failures
- Public-private collaborations
- Setting clear expectations
- Building stronger team relationships
- Accelerating decision-making

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.