Beyond Reason
Using Emotions as You Negotiate
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Narrated by:
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Daniel Shapiro
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Written by:
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Roger Fisher
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Daniel Shapiro
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Unique topic, reading this will validate your instincts
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Roger lay's out 5 core concerns that are appropriate to all work environments. If you engage people in a shared concern, then personality becomes both a lens and a lever to resolve those issues. The personal interaction allows you to use conversation as a lens to view personality. Conversation becomes a lever when the people are willing to invest time & effort to meet your needs.
The idea of conversation as a lens deserves some thought. Listen for un-said messages, for the implied meaning of meta-messages and for the "music" that is part of communication. The overall rhythm and cadence of conversation reveals personality. Roger Fisher terms that rhythm and cadence "music". Spend a moment thinking about that personality. Then match it and complement it. That is when conversation becomes a "lever".
This is a fascinating book by a man who did not take "No" for an answer. He turned many "No's" into a "Yes", and this is how he did it.
Personality as a lens and as a lever
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