Creating Magic
10 Common Sense Leadership Strategies from a Life at Disney
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Narrated by:
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Lee Cockerell
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Written by:
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Lee Cockerell
About this listen
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results.
No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world's number one vacation destination. But as Lee demonstrates, great leadership isn't about mastering impossibly complex management theories. We can all become outstanding leaders by following the 10 practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include:
Combining surprising business wisdom with insightful and entertaining stories from Lee's four decades on the front lines of some of the world's best-run companies, Creating Magic shows all of us, from small business owners to managers at every level, how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.
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Overall
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Performance
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Story
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
Written by: Lee Cockerell
-
Be Our Guest
- Perfecting the Art of Customer Service
- Written by: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
What a great read.
- By Greg on 2024-03-05
Written by: The Disney Institute, and others
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- Written by: Robert Iger
- Narrated by: Jim Frangione, Robert Iger
- Length: 8 hrs and 45 mins
- Unabridged
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Overall
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Performance
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Story
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
-
Great listening
- By Jean-Alexandre Meunier on 2019-11-22
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-
Scrum
- The Art of Doing Twice the Work in Half the Time
- Written by: Jeff Sutherland, J.J. Sutherland
- Narrated by: J.J. Sutherland
- Length: 9 hrs and 43 mins
- Unabridged
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Overall
-
Performance
-
Story
By the man who helped invent the red-hot management process known as "Scrum", Scrum unveils what is wrong with the way we currently do work, and how a simple set of principles, applied in exactly the right sequence, can accelerate productivity and quality as much as 1,200 percent.
-
-
Pep talk for setting up scrum/agile Toyota way
- By ok on 2019-02-23
Written by: Jeff Sutherland, and others
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Written by: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
-
I should have listened to this earlier
- By Garrett on 2022-06-09
Written by: Lee Cockerell
-
Setting the Table
- The Transforming Power of Hospitality in Business
- Written by: Danny Meyer
- Narrated by: Danny Meyer
- Length: 5 hrs and 33 mins
- Abridged
-
Overall
-
Performance
-
Story
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
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the author is a kind soulful entrepreneur, but this story is out of touch with the majority.
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What listeners say about Creating Magic
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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- Dominic
- 2019-12-04
Amazing Audiobook
Great lessons, action steps and stories. I think everyone should read or listen to this book at least once.
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- Awall Digital
- 2017-12-07
Must listen for any leader
the reading was solid in the advice here is timeless. I'm recommending this book to my co-workers as it was recommended to me by a co-worker. Read this freaking book if you are a manager. That is all.
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- Joey
- 2020-01-01
Without a doubt a read for all leaders.
If you want to know what direction you should be walking in, or simply want to perfect your stride, Creating Magic is book that will give you the spirit and experience of a leader.
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