Listen free for 30 days

Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo + applicable taxes after 30 days. Cancel anytime.
Customer Success cover art

Customer Success

Written by: Nick Mehta, Dan Steinman, Lincoln Murphy
Narrated by: Tim Andres Pabon
Try for $0.00

$14.95 per month after 30 days. Cancel anytime.

Buy Now for $24.55

Buy Now for $24.55

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Tax where applicable.

Publisher's Summary

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales. Customer Success is the first-of-its-kind resource for business leaders who need best-in-class guidance for developing a recurring revenue business.

Software as a service (SaaS) businesses led the charge into the subscription economy, and this guidebook is highly relevant to leaders of those companies by providing a methodology for creating the infrastructure and teams to both renew and upsell customers. The success of SaaS companies has spread across industries, and now all types of businesses are looking to convert to a subscription or pay-as-you-go model, or at least add a like component to their existing business model. Leaders in these situations can equally benefit from the A-to-Z coverage inside, which walks you from the very beginnings of the Customer Success movement to the latest best practices and success stories.

The practical chapters are rated by relevance to business type for quick reference and focused learning. Additionally, this next-level tool doesn't stop at a singular perspective but features authorial contributions from today's leading Customer Success practitioners, who share their personal insights into the realities of focusing a company on the success of its customers.

Whether this is your first step into a recurring revenue business model or you need to revamp your SaaS company into the big leagues, this game-changing presentation by three industry influencers from the leading company in Customer Success gives you the understanding and solutions you're looking for, including:

  • The 10 laws of Customer Success, including complete explanations, real-world examples, and customized information for different business needs
  • How cloud technology has redefined Customer Success and what a customer-centric company needs to do to maintain a competitive edge
  • An in-depth look at the critical technology needed for outstanding Customer Success
  • Easy-to-understand approaches to capturing the sophisticated metrics that drive prosperous customer-centric programs

©2016 Gainsight (P)2017 Gildan Media LLC

What listeners say about Customer Success

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    9
  • 4 Stars
    6
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    10
  • 4 Stars
    3
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 4.5 out of 5 stars
  • 5 Stars
    9
  • 4 Stars
    4
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Worth every penny

Understand how one of the most successful company creates a dedicated user base. Brand loyalty done right. The narrator was easy to listen to. I listened to it before bed every night and sometimes during commute. I good investment for anyone that wants to understand customer success in today's service environment. #Audible1

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

There’s a lot of depth to this book

I highly recommend this book to all CSMs, aspiring CSMs, and startup founders! Pro tip: listen at 1.5x speed

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!