De-Escalate
How to Calm an Angry Person in 90 Seconds or Less
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wish list failed.
Follow podcast failed
Unfollow podcast failed
Buy Now for $19.42
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Aleya Dao
-
Written by:
-
Douglas E. Noll
About this listen
Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll.
We live in an increasingly divided world, and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, nonaggressive ones.
Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society.
With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.
©2017 Douglas E. Noll (P)2017 Atria Books/Beyond WordsYou may also enjoy...
-
How to Have Impossible Conversations
- A Very Practical Guide
- Written by: Peter Boghossian, James Lindsay
- Narrated by: Peter Boghossian
- Length: 6 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
In How to Have Impossible Conversations, Peter Boghossian and James Lindsay guide you through the straightforward, practical, conversational techniques necessary for every successful conversation—whether the issue is climate change, religious faith, gender identity, race, poverty, immigration, or gun control. Boghossian and Lindsay teach the subtle art of instilling doubts and opening minds.
-
-
Excellent toolkit for polarized times
- By Amazon Customer on 2020-02-26
Written by: Peter Boghossian, and others
-
The Glutathione Revolution
- Fight Disease, Slow Aging, and Increase Energy with the Master Antioxidant
- Written by: Nayan Patel PharmD, Dr. Mark Hyman MD - foreword
- Narrated by: Gary Tiedemann
- Length: 7 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Ward off life-threatening disease and symptoms of aging with this guide to boosting your levels of glutathione (GHS), the "master antioxidant".
-
-
So informative!
- By Amazon Customer on 2022-05-19
Written by: Nayan Patel PharmD, and others
-
You're It
- Crisis, Change, and How to Lead When It Matters Most
- Written by: Leonard J. Marcus, Eric J. McNulty, Joseph M. Henderson, and others
- Narrated by: Kevin T. Collins
- Length: 12 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders - from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take listeners through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits.
-
-
Excellent book
- By Kazym on 2020-01-18
Written by: Leonard J. Marcus, and others
-
Backable
- The Surprising Truth Behind What Makes People Take a Chance on You
- Written by: Suneel Gupta, Carlye Adler
- Narrated by: Suneel Gupta, Carlye Adler, Landon Woodson, and others
- Length: 5 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
A groundbreaking book that boldly claims the key to success in business is not talent, connections, or ideas, but the ability to persuade people to take a chance on potential.
Written by: Suneel Gupta, and others
-
Widen the Window
- Training Your Brain and Body to Thrive During Stress and Recover from Trauma
- Written by: Elizabeth A. Stanley PhD, Bessel van der Kolk M.D. - foreword
- Narrated by: Elizabeth A. Stanley PhD, Fred Sanders
- Length: 19 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Stress is our internal response to an experience that our brain perceives as threatening or challenging. Trauma is our response to an experience in which we feel powerless or lacking agency. Until now, researchers have treated these conditions as different, but they actually lie along a continuum. Dr. Elizabeth Stanley explains the significance of this continuum, how it affects our resilience in the face of challenge, and why an event that's stressful for one person can be traumatizing for another.
-
-
wonderful resource for life resiliency
- By Catherine Harding on 2021-05-15
Written by: Elizabeth A. Stanley PhD, and others
-
Humor, Seriously
- Why Humor Is a Secret Weapon in Business and Life (And How Anyone Can Harness It. Even You.)
- Written by: Jennifer Aaker, Naomi Bagdonas
- Narrated by: Jennifer Aaker, Naomi Bagdonas, Michael Lewis
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
We are living through a period of unprecedented uncertainty and upheaval in both our personal and professional lives. So it should come as a surprise to exactly no one that trust, human connection, and mental well-being are all on the decline. This may seem like no laughing matter. Yet, the research shows that humor and laughter are among the most valuable tools we have at our disposal for strengthening bonds and relationships, diffusing stress and tension, boosting resilience, and performing when the stakes are high.
-
-
Very captivating voice with great expressions
- By Alberta Tested on 2023-09-16
Written by: Jennifer Aaker, and others
-
How to Have Impossible Conversations
- A Very Practical Guide
- Written by: Peter Boghossian, James Lindsay
- Narrated by: Peter Boghossian
- Length: 6 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
In How to Have Impossible Conversations, Peter Boghossian and James Lindsay guide you through the straightforward, practical, conversational techniques necessary for every successful conversation—whether the issue is climate change, religious faith, gender identity, race, poverty, immigration, or gun control. Boghossian and Lindsay teach the subtle art of instilling doubts and opening minds.
-
-
Excellent toolkit for polarized times
- By Amazon Customer on 2020-02-26
Written by: Peter Boghossian, and others
-
The Glutathione Revolution
- Fight Disease, Slow Aging, and Increase Energy with the Master Antioxidant
- Written by: Nayan Patel PharmD, Dr. Mark Hyman MD - foreword
- Narrated by: Gary Tiedemann
- Length: 7 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Ward off life-threatening disease and symptoms of aging with this guide to boosting your levels of glutathione (GHS), the "master antioxidant".
-
-
So informative!
- By Amazon Customer on 2022-05-19
Written by: Nayan Patel PharmD, and others
-
You're It
- Crisis, Change, and How to Lead When It Matters Most
- Written by: Leonard J. Marcus, Eric J. McNulty, Joseph M. Henderson, and others
- Narrated by: Kevin T. Collins
- Length: 12 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders - from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take listeners through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits.
-
-
Excellent book
- By Kazym on 2020-01-18
Written by: Leonard J. Marcus, and others
-
Backable
- The Surprising Truth Behind What Makes People Take a Chance on You
- Written by: Suneel Gupta, Carlye Adler
- Narrated by: Suneel Gupta, Carlye Adler, Landon Woodson, and others
- Length: 5 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
A groundbreaking book that boldly claims the key to success in business is not talent, connections, or ideas, but the ability to persuade people to take a chance on potential.
Written by: Suneel Gupta, and others
-
Widen the Window
- Training Your Brain and Body to Thrive During Stress and Recover from Trauma
- Written by: Elizabeth A. Stanley PhD, Bessel van der Kolk M.D. - foreword
- Narrated by: Elizabeth A. Stanley PhD, Fred Sanders
- Length: 19 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Stress is our internal response to an experience that our brain perceives as threatening or challenging. Trauma is our response to an experience in which we feel powerless or lacking agency. Until now, researchers have treated these conditions as different, but they actually lie along a continuum. Dr. Elizabeth Stanley explains the significance of this continuum, how it affects our resilience in the face of challenge, and why an event that's stressful for one person can be traumatizing for another.
-
-
wonderful resource for life resiliency
- By Catherine Harding on 2021-05-15
Written by: Elizabeth A. Stanley PhD, and others
-
Humor, Seriously
- Why Humor Is a Secret Weapon in Business and Life (And How Anyone Can Harness It. Even You.)
- Written by: Jennifer Aaker, Naomi Bagdonas
- Narrated by: Jennifer Aaker, Naomi Bagdonas, Michael Lewis
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
We are living through a period of unprecedented uncertainty and upheaval in both our personal and professional lives. So it should come as a surprise to exactly no one that trust, human connection, and mental well-being are all on the decline. This may seem like no laughing matter. Yet, the research shows that humor and laughter are among the most valuable tools we have at our disposal for strengthening bonds and relationships, diffusing stress and tension, boosting resilience, and performing when the stakes are high.
-
-
Very captivating voice with great expressions
- By Alberta Tested on 2023-09-16
Written by: Jennifer Aaker, and others
-
Joyful
- Written by: Ingrid Fetell Lee
- Narrated by: Ingrid Fetell Lee
- Length: 9 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Joyful, designer Ingrid Fetell Lee explores how the seemingly mundane spaces and objects we interact with every day have surprising and powerful effects on our mood. Drawing on insights from neuroscience and psychology, she explains why one setting makes us feel anxious or competitive while another fosters acceptance and delight—and, most importantly, she reveals how we can harness the power of our surroundings to live fuller, healthier, and truly joyful lives.
-
-
i like this book but
- By meispace99 on 2021-05-27
Written by: Ingrid Fetell Lee
-
The End of Trauma
- How the New Science of Resilience Is Changing How We Think About PTSD
- Written by: George A. Bonanno
- Narrated by: Sean Patrick Hopkins
- Length: 8 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
After 9/11, mental health professionals flocked to New York to handle what everyone assumed would be a flood of trauma cases. Oddly, the flood never came. In The End of Trauma, pioneering psychologist George A. Bonanno argues that we failed to predict the psychological response to 9/11 because most of what we understand about trauma is wrong. For starters, it’s not nearly as common as we think.
-
-
Good information
- By Reid D. on 2023-03-03
Written by: George A. Bonanno
-
Weird
- The Power of Being an Outsider in an Insider World
- Written by: Olga Khazan
- Narrated by: Renata Friedman
- Length: 9 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Most of us have at some point in our lives felt like an outsider, sometimes considering ourselves "too weird" to fit in. Growing up as a Russian immigrant in West Texas, Olga Khazan always felt there was something different about her. This feeling has permeated her life, and as she embarked on a science writing career, she realized there were psychological connections between this feeling of being an outsider and both her struggles and successes later in life.
-
-
Everybody is weird
- By Andrey on 2023-03-06
Written by: Olga Khazan
-
No Limits
- Blow the CAP off Your Capacity
- Written by: John C. Maxwell
- Narrated by: Chris Sorensen
- Length: 10 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
We often treat the word capacity as if it were a natural law of limitation. Unfortunately most of us are much more comfortable defining what we perceive as off limits rather than what's really possible. Could it be that many of us have failed to expand our potential because we have allowed what we perceive as capacity to define us? What if our limits are not really our limits?
-
-
Good matériel, terrible reader
- By Sonia Larochelle on 2023-07-04
Written by: John C. Maxwell
-
The Power of When
- Discover Your Chronotype - and the Best Time to Eat Lunch, Ask for a Raise, Have Sex, Write a Novel, Take Your Meds, and More
- Written by: Michael Breus, Mehmet C. Oz - foreword
- Narrated by: Michael Breus
- Length: 10 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Learn the best time to do everything - from drink your coffee to have sex, or go for a run - according to your body's chronotype. Most advice centers on what to do, or how to do it, and ignores the when of success. But exciting new research proves there is a right time to do just about everything, based on our biology and hormones. As Dr. Michael Breus proves in The Power of When, working with your body's inner clock for maximum health, happiness, and productivity is easy, exciting, and fun.
-
-
I feel defrauded
- By Amazon Customer on 2022-10-30
Written by: Michael Breus, and others
-
Change Anything
- The New Science of Personal Success
- Written by: Kerry Patterson, Joseph Grenny, David Maxfield, and others
- Narrated by: Joseph Grenny
- Length: 6 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides in the way they want to improve their careers, financial fitness, physical fitness, and so on?
Written by: Kerry Patterson, and others
-
The Life-Changing Magic of Not Giving a F*ck
- How to Stop Spending Time You Don't Have with People You Don't Like Doing Things You Don't Want to Do
- Written by: Sarah Knight
- Narrated by: Sarah Knight
- Length: 3 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you stressed out, overbooked, and underwhelmed by life? Fed up with pleasing everyone else before you please yourself? It's time to stop giving a f--k. This brilliant, hilarious, and practical parody of Marie Kondo's best seller The Life-Changing Magic of Tidying Up explains how to rid yourself of unwanted obligations, shame, and guilt - and give your f--ks instead to people and things that make you happy. The easy-to-use, two-step not sorry method for mental decluttering will help you unleash the power of not giving a f--k about
-
-
awesome!
- By Brigitte Lanoie on 2024-08-25
Written by: Sarah Knight
-
Game Changers
- What Leaders, Innovators, and Mavericks Do to Win at Life
- Written by: Dave Asprey
- Narrated by: Dave Asprey, Rick Adamson
- Length: 11 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
The best-selling author of Head Strong and The Bulletproof Diet answers the question, “How can I kick more ass at life?” by culling the wisdom of world-class thought leaders, maverick scientists, and disruptive entrepreneurs to provide proven techniques for becoming happier, healthier, and smarter.
-
-
Definitely not game changing.
- By kris on 2018-12-20
Written by: Dave Asprey
-
How We Show Up
- Reclaiming Family, Friendship, and Community
- Written by: Mia Birdsong
- Narrated by: Mia Birdsong
- Length: 6 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
After almost every presentation activist and writer Mia Birdsong gives to executives, think tanks, and policy makers, one of those leaders quietly confesses how much they long for the profound community she describes. They have family, friends, and colleagues, yet they still feel like they're standing alone. They're "winning" at the American Dream, but they're lonely, disconnected, and unsatisfied.
-
-
Wow
- By Willow Baarda on 2023-01-22
Written by: Mia Birdsong
-
Eating on the Wild Side
- The Missing Link to Optimum Health
- Written by: Jo Robinson
- Narrated by: Erin Bennett
- Length: 11 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
In an engaging blend of science and story, Robinson describes how and when we transformed the food in the produce aisles. Wild apples, for example, have from three to 100 times more antioxidants than Galas and Honeycrisps. How do we begin to recoup the losses of essential nutrients? By "eating on the wild side" - choosing present-day fruits and vegetables that come closest to the nutritional bounty of their wild ancestors. Robinson explains that many of these jewels of nutrition are hiding in plain sight in our supermarkets, farmers markets, and U-pick orchards.
Written by: Jo Robinson
-
Independence Day
- What I Learned About Retirement from Some Who’ve Done It and Some Who Never Will
- Written by: Steve Lopez
- Narrated by: Steve Lopez
- Length: 6 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
New York Times best-selling author Steve Lopez explores the meaning of work and how it defines us as he examines the true nature of a person’s time, identity, and ultimate life satisfaction.
-
-
Predictable
- By Andrew Z. Sieminski on 2023-02-03
Written by: Steve Lopez
-
Sometimes You Win--Sometimes You Learn
- Life's Greatest Lessons Are Gained from Our Losses
- Written by: John C. Maxwell, John Wooden - foreword
- Narrated by: Chris Sorensen
- Length: 7 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Number-one New York Times bestdselling author John C. Maxwell believes that any setback, whether professional or personal, can be turned into a step forward when you possess the right tools to turn a loss into a gain. Drawing on nearly fifty years of leadership experience, Dr. Maxwell provides a roadmap for winning by examining the eleven elements that constitute the DNA of learners who succeed in the face of problems, failure, and losses.
-
-
Must listen
- By Anonymous User on 2020-06-09
Written by: John C. Maxwell, and others
What listeners say about De-Escalate
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Anonymous User
- 2023-02-28
Excellent principle & methods to evaluate & consider
IMO, this book offers very good principles to keep in mind, evaluate, consider, and practice when appropriate. Some of the family or school or friend related principles—very good principles—in this book will need re-building or regaining the FOUNDATION of trust or a relationship with the other person, before seeing results from this book’s principles…as Dr. Covey said, to increase the “balance” of the likely overdrawn psychological & emotional “bank account” of each person, before being able to use the useful principles of this book… that is the purpose of “books”…to share new ideas, prospectives, and methods to consider for mutual growth…
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Jacqueline LaBlonde
- 2021-04-19
CONFLICTED
The author is male. Unsure why he had a woman reading??? I don't know why but my brain found this confusing. I always find books that don't list whats in their Chapters, irritating from the perspective of review. Regardless of these 2 isolated points, I will probably listen to this book a few more times cause this sort of info needs to be practiced often and regularly, to be learned.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Brian Green
- 2023-06-19
Seriously? Made me more angry
I am surprised this fella hasn't been punched more. Horrible book, Horrible advice, Does he work for Apple?
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!