Delivering Happiness
A Path to Profits, Passion, and Purpose
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Delivering Happiness
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Narrated by:
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Tony Hsieh
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Written by:
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Tony Hsieh
About this listen
In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.
He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own.
Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.
Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.
©2010 Tony Hsieh (P)2010 HachetteYou may also enjoy...
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What listeners say about Delivering Happiness
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Kristhian Garcia
- 2021-09-07
An empical apprach with scientific-level findings
Incredibly engaging read - definitely not an academic book but as rigorous and insightful as any top business research book. Personal, real and relable story. Will surprise all skeptics.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- L
- 2018-07-13
Made a difference!
Wow this is the best business book so far! Very personable approach. Tony takes you on this business treks from since his childhood. As an entrepreneur, it's very easy to relate and ask myself how would I react in face of similar problems or what was I doing at that time, how to do things differently or see things differently and what impact would that make. It's like absorbing Tony's experiences into our own. Enjoyed the "delivering happiness" part. It's a different yet effective way to motivate and retain employees, and have a lot of fun in your business while earning tons of money. :)
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1 person found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- spopovic
- 2019-03-15
Loved it
One of the best audio books I've listened to in some time. I love how Tony brought in different people from the organization to share and read their own experiences.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Robert Frequent Purchaser
- 2020-12-26
Fuel for truly living within your best potential
Living fully in each moment.
If you can see the blessing, you can become the blessing.
Listening to Tony read his book has been a most welcome blessing.
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1 person found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Jchang
- 2018-08-18
Wowed and inspired
I finally know where Zappos is referenced n every business book I've ever read. Tony Hseih is a genius pure and simple. Reading his book I felt a range of emotions. From feeling totally inspired to do more to giving up completely. Because why even bother getting up when geniuses like TH is out there killing it. Excellent book. A great deal of useful info to unpack.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Sean Arani
- 2018-11-21
Great motivational book with good insighta
It's a good look into his train of thoughts. You can skip the end which is the Q&A part it's pretty much a repeat of stuff he says in the book.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- James Park
- 2020-05-13
Loved it!
I love books where it is narrated by the Author. I feel it is more of a story telling which makes it easy for me to focus more on the book.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story4 out of 5 stars
- Amazon Customer
- 2020-08-15
Great story!
Great story with as great ending! We can all learn a thing or two from the Zappos story.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Amazon Customer
- 2019-06-18
Loved this!
It's one of the most honest, to the point and practical books I've gone through. I made a lot of bookmarks as I can see myself going back and reviewing the lessons shared here. This book was recommended by a senior leader in my organization and it didn't disappoint!
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Sarah
- 2022-01-23
Excellent combo of business & story
I really enjoyed this book. The story of Zappos is fascinating especially how hard it was for them to survive in early days. A lot of great business lessons along the way and it’s told in an interesting manner with plenty of fun memorable mini stories. Highly recommend for anyone in business or anyone interested in company culture.
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